Q:While installing the pleated skylight blind, the string broke. How much is it to restring my special order blind? Or do I have to buy a new one?
A:All of our products offer a limited lifetime warranty against manufacturer defects. All moving parts have a limited warranty. Each product and manufacturer is different.
Please contact our customer service team. We will be able to look up your order and let you know what options are available to you.
Here are some common resolutions...
-> Repair your blind/shade under warranty within 30 days of purchase... Manufacturer sends out a call tag, either via email or to FedEx/UPS and they pick up from you. blind/shade gets picked up and brought to the manufacturer. Manufacturer repairs and sends back to you at no charge.
Some instances, the manufacturer will just remake the blind/shade for you.
-> Repair your blind/shade under warranty after 30 days of purchase... You send blind/shade to manufacturer at your cost. blind/shade get picked up and brought to the manufacturer. Manufacturer repairs and sends back to you at no charge.
-> Repair your blind/shade out of warranty....You send blind/shade to manufacturer at your cost. Manufacturer repairs your blind/shade for a nominal fee and sends it back to you.
-> Remake your blind/shade out of warranty....For the less expensive blind/shade, sometimes it is not worth to send the blind/shade in and pay for the repair fee. These charges can add up. These times, we are able to offer you a remake of your blind/shade at a discounted cost.
Warranties are offered through the manufacturer to the original purchaser of the blind/shade. BlindsChalet.com will act as the liaison in coordinating any warranty issues between the manufacturer and the customer.
BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blind/shade found defective. This will be your sole remedy under this warranty. Shipping for warranty issues past 30 days from the date of purchase is the responsibility of the customer to and from the repair facility.
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