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COVID-19 Order Status Updates
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COVID-19 Order Status Updates

We hope you and your loved ones are safe and healthy. We are open and shipping orders but orders may be delayed.

Due to state and country regulations our manufacturer output is on average 50%-75% of normal rates. Each individual product page is updated with current estimated production times and we’re updating those production times as new information becomes available. Please check the product page for the most up to date information.

This is a difficult time for everyone, and we appreciate your understanding.
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Policies


Blinds Chalet Guarantee


3 Year Standard Guarantee
Who is covered:
  • Warranties cover the original purchaser of the window blinds and shades.
What is covered:
  • Any defects in materials of workmanship
  • Operating mechanisms and other parts
  • Cell separation on honeycomb/cellular shades
  • Warping slats for faux wood and wood blinds
  • Broken vertical vanes
  • Restrings
BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective. This will be your sole remedy under this warranty. Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.

What is not covered:
  • Parts that fail due to accident, alteration and/or improper use Normal wear and tear
  • Color fading due to excessive exposure to sunlight, moisture or improper cleaning
  • Accidental damage

30 Day Measuring Insurance

This plan does not cover measuring errors. Following the easy measuring instructions will ensure a proper fit.

30 Day Returns

This plan does not cover returns.

5 Year Guaranteed to Fit
Who is covered:
  • Warranties cover the original purchaser of the window blinds and shades.
What is covered:
  • Any defects in materials of workmanship
  • Operating mechanisms and other parts
  • Cell separation on honeycomb/cellular shades
  • Warping slats for faux wood and wood blinds
  • Broken vertical vanes
  • Restrings
BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective. This will be your sole remedy under this warranty. Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.

What is not covered:
  • Parts that fail due to accident, alteration and/or improper use
  • Normal wear and tear
  • Color fading due to excessive exposure to sunlight, moisture or improper cleaning
  • Accidental damage

30 Day Measuring Insurance

Following the easy measuring instructions will ensure a proper fit, however, we all make errors from time to time and this protection plan covers any mis-measurement mistakes. If the window coverings do not fit, please let us know within 30 days of receiving the items. The blinds/shades will be remade at the correct dimensions at no cost to you unless there is a difference in price between the old and new sizes or if the new size requires an oversize shipping fee. All remakes will have to be remade in the same color, feature and specifications, no changes are allowed.

Shutters,custom graphic shades, commercial/dealer orders are not covered.

Any mis-measurements reported after 30 days will not be covered, however, new blinds and shades can be ordered with an additional 10% discount.

30 Day Returns

This plan does not cover returns.

5 Year Guaranteed to Love
Who is covered:
  • Warranties cover the original purchaser of the window blinds and shades.
What is covered:
  • Any defects in materials of workmanship
  • Operating mechanisms and other parts
  • Cell separation on honeycomb/cellular shades
  • Warping slats for faux wood and wood blinds
  • Broken vertical vanes
  • Restrings
  • Parts that fail due to accident, alteration and/or improper use
  • Normal wear and tear
  • Color fading due to excessive exposure to sunlight, moisture or improper cleaning
  • Accidental damage
BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective. This will be your sole remedy under this warranty. Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.

30 Day Measuring Insurance

Following the easy measuring instructions will ensure a proper fit, however, we all make errors from time to time and this protection plan covers any mis-measurement mistakes. If the window coverings do not fit, please let us know within 30 days of receiving the items. The blinds/shades will be remade at the correct dimensions at no cost to you unless there is a difference in price between the old and new sizes or if the new size requires an oversize shipping fee. All remakes will have to be remade in the same color, feature and specifications, no changes are allowed.

Shutters,custom graphic shades, commercial/dealer orders are not covered.

Any mis-measurements reported after 30 days will not be covered, however, new blinds and shades can be ordered with an additional 10% discount.

30 Day Returns

If for any reason you are not satisfied with the window coverings and wish to return, please notify us within 30 days of receiving the order. Our customer care department will provide a Return Authorization Number (RGA) and shipping address to return the product. Return shipping costs are the responsibility of the customer, refunds will be processed 2-3 business days after receiving the items.

Shutters,custom graphic shades, commercial/dealer orders are not covered.

Disclaimers


Measuring Disclaimer


It is the responsibility of the customer to take the measurements for their desired window coverings. If the customer follows the measuring instructions as outlined on the website of BlindsChalet.com the window coverings will fit impeccably.

All of our products are custom made to order so it is very important that you follow our measuring and installation instructions. When you follow our instructions we guarantee your blinds will fit perfectly! It is equally important that you review your email order confirmation for accuracy. Because our products are custom made your card will be charged at the time the order is placed. Of course we realize that mistakes may occur and if we make a mistake on your order we will either repair or remake it at no charge to you. If you make a mistake in measuring or ordering please contact us. Depending on the type of error you may return the product to the factory for alteration or we will have it remade at a discount. Any cost incurred for alterations due to customer's mistakes, including shipping, will be the responsibility of the customer.


Color Disclaimer


Due to the variances among computer monitors the depictions of the colors you see may not be a true representation of the actual color whether it be painted or stained. Therefore, because these limitations restrict our ability to present completely accurate color representations as well as the quality of the product we recommend you complete the following:
  1. Take advantage of our free sample program and order samples of our actual products prior to placing your order. Make sure you order samples of the exact proudct you are purchasing as color names are not the same color from product to product as they are produced by different manufacturers.
  2. To ensure that all of your blinds have the best possible match, we strongly suggest ordering all of your blinds or shades at the same time so the wood is colored from the same dye lot.
  3. Finished product of stained woods may vary slightly from samples due to dye lots and wood grain.
  4. Finished product of stained woods may vary slightly from samples due to dye lots and wood grain.

In the event that a discrepancy arises with the color or measurement of your window coverings or any other reason, Blinds Chalet requires that a digital picture be taken that clearly depicts the discrepancy. At its sole discretion Blinds Chalet may require additional pictures be taken if the variance is not clearly portrayed. These digital pictures will enable Blinds Chalet to expedite the process with our manufacturer.


Natural Wood Grain & Stains


There are natural variances in the wood's color, grain, etc. that cause dye lots to vary in color. Although we consider these variances to be minimal there is no way to assure an exact color with stained wood blinds. Slight variations in dye lots of paints and stains are normal and are NOT considered defective or reason for return of said products.


Backlighting of Fabrics


Blinds Chalet encourages you to check the backlighting of the fabric before placing your order. This simply means, holding the swatch or sample up against the light, to allow you to see the effect of the backlighting, which can soften colors and highlight the fabric. The filtering effect occurs when light filters through fabrics that are more translucent!


Free Shipping


Shipping is free within the contiguous United States for any product under certain sizes. There is a shipping surcharge per order for very large products exceeding the maximum sizes. Shipping is free for ground shipments only. Fees will apply for 2 day or overnight shipping.

**Please keep in mind that each product is shipped according to the time in which it was ordered! This enables us to ship the product to you upon completion, for the fastest delivery. This also means that you may not receive your complete order all in one shipment. This is due to the fact that many of our window coverings are fabricated in different production facilities.


Freight Claims Policy


Upon the arrival of your order, immediately open and inspect it for any possible manufacturing defects or shipping damage. If you find product damaged or defective keep all packaging material as well as all blinds and parts and contact us as soon as possible! We will then require images of any damage or defective products. All remakes must be made according to the specifications given at the time of the original order. No exceptions! Any orders having defects from the manufacturer or from the freight carrier will be replaced or repaired as long as you contact us within 10 days of receipt of your order! Make sure to contact us within the specified 10 days or the defects or damage will be replaced or corrected at your expense. If the product requires replacement, you will be given a Return Authorization Number (RGA) and shipping address to return the product. All returns must have an RGA number for a refund or exchange. Keep your orginal boxes and packaging materials in the event you need to return your blinds, Blinds Chalet cannot provide packaging materials. Please inspect your shipment before installing. Blinds Chalet is not responsible for any installation fees.

In the event that your window coverings come damaged due to distress during shipping or manufacturing, please be advised that Blinds Chalet Customer Service may require at its sole discretion that a digital picture be taken of the damaged product and sent to our customer service department. Blinds Chalet may ask for a digital picture to expedite the process of coordinating either a remake or a repair of your window covering. Without a picture Blinds Chalet Customer Service Department can not coordinate either a remake or a repair, without having the original product being sent back to Blinds Chalet’s manufacturer. If a customer is not willing to comply with this request, then it will be the customer’s responsibility to pay for a remake or the repair until the damaged product is sent back to our manufacturing facility where the product was made. After which, Blinds Chalet will credit back the customer for the remake or repair.

If an order is shipped to an incorrect or undeliverable address due to the customer's mistake, the customer is responsible for postage to re-ship the blinds. Blinds Chalet is not responsible for mistakes made by the shipping company.


Phone Orders


It is the sole responsibility of the customer to review by email confirmation any order placed over the phone. Blinds Chalet STRONGLY recommends reviewing your order as soon as possible. Blinds Chalet will not be held responsible for any errors made in measurement or color selection. Consult our measuring page for any questions regarding measurements for your blinds. Blinds Chalet strongly encourages the ordering of FREE samples prior to placing any order.


Order Processing Fee


Due to the rise in the cost of dispensation freight and fuel, Blinds Chalet has had to regrettably implement a price adjustment for processing and handling costs Our handling fee is only a fraction of our real handling costs, however, it will enable us to consistently give you the lowest blinds prices along with the best quality and service in the industry!


Order Changes and Cancellations


All sales are final, so be sure to double check the width, length, desired color, and all options before placing your order. We cannot guarantee any changes after placing your order but will do our best. In the event that you wish to cancel your order or make a change, the request must be made with Blindschalet.com Customer Service within the same business day. To ensure proper handling, all order changes or cancellations must be made over the phone after which you will be required to submit the changes or cancellation in writing via email to the assigned customer service agent you speak with over the phone. In most cases production begins within 24 hours from the time the order is placed. However, products that are made under express production do not qualify for any changes or cancellations because they are immediately sent into production. We will do everything we can to assist your needs. However, each cancellation or change is contingent upon our ability to cancel or change the order with our manufacturer. Orders may not be cancelled due to delays in shipping.

Blindschalet.com Customer Service Department will issue an authorization number to you, if the item(s) can be cancelled or changed.

Discounts, coupons, and promotions are final at the time of sale. Discounts may not be adjusted after final sale is made. Only one coupon may use per order.

No changes/cancellations allowed on Rush Delivery Orders.


Time of Completion


Blinds Chalet makes every effort to provide a quality product in a reasonable time. There are however, delays from suppliers availability of materials and shipping. Due to these unforeseen delays Blinds Chalet accepts no responsibility for such delays and cannot be held liable for estimated dates of completion. Production times for each product vary but typical production times are 5 to 10 business days. Please allow 2 to 2 1/2 weeks for your order to arrive unless you have chosen to select at your cost the express production upgrade. Blinds Chalet will not be held responsible for any charges incurred for customers scheduling appointments for delivery of window coverings with delivery company or for appoinments with installation companies. In the event the customer incurs any fees for installation caused by items on back order or delays due to the shipping company, Blinds Chalet will not responsible.


Sales Tax


Blinds Chalet is an Arizona based business. For that matter, we must collect 7.8% sales tax on all orders delivered to an Arizona address. However, all other orders outside of Arizona, within the continental United States, will not be charged for sales tax, with the exception of any sales tax that are imposed on Internet sales by law.


Return Authorization


All returns must be given a Return Authorization Number(RGA) and shipping address to return the product. Keep your orginal boxes and packaging materials in the event you need to return your blinds, Blinds Chalet cannot provide packaging materials. All returns must be shipped to BlindsChalet.com in new condition within 30 days of receipt, preceded by prior authorization that has been accepted by BlindsChalet.com Customer Service Department. Call our Customer Service Department toll free @ (888) 633-7840.


Dispute Resolution


In the event that Blinds Chalet cannot resolve a dispute involving any of the following: Shipping, Policies regarding measuring your order, Online Ordering and Customer Satisfaction Guarantee, both parties agree to settle any disputes through Arbitration. All matters regarding any disputes will be settled by an arbitrator from the pool of retired judges from the American Arbitration Association. All decisions settled in arbitration are binding. All arbitration proceedings shall be filed in Mesa, Arizona. United States Law will apply in all cases involving arbitration and the prevailing party will be responsible for the reasonable costs and attorney fees. This section does not cover all your rights pertaining to arbitration. If you would like to find out more regarding your rights please feel free to do so.


Privacy & Security


Security


At Blinds Chalet your security is our top priority. We use all the latest technology to ensure your information is secure. When ordering we encrypt your credit card information using a standard SSL Certificate. We also do not save any of your credit card information. Our employees also do not have access to this information.


Online Privacy Policy


There are two types of information that we collect. They are traffic data and personal information.
  • Traffic Data - Our website automatically tracks collects the following data when a potential customer visits our website; IP address, type of web browser, domain server, and the type of computer. This information does not personally identify you, however it is valuable information that helps us to better market our website and improve your experience on the site.
  • Personal Information Collected – Our site does require you to provide us with information that personally identifies you. When this is done you will be entitled to access certain services on our website. For example, this information may include; your email address, your name and mailing address. Also, we may send you a survey to fill out to help identify areas in which we may improve upon.

Uses of Personal Information


Your Contact Data will enable us to better respond to your requests and send you any necessary information pertaining to our company, including our products and services, or to contact you.


Confidential Information


Except as otherwise provided in this Privacy Policy, we will ensure that your Personal Information is kept private and will not share it with third parties, with the exception of such a disclosure becomes necessary to; comply with a court order or other legal formality; protect our rights or property.


Links


Our site contains links to other web sites. We are not responsible for the privacy practices nor the content of such web sites.


Modifications and Changes to the Privacy Policy


We reserve the right to change at any time and with out notice, to add to, update or modify this Privacy Policy. This will occur simply by posting change, update or modification on our web site. These changes and/or modifications will be effective upon posting on the web site.



COVID-19 Updates


How Blinds Chalet Is Responding To Covid-19


The last few weeks have been an extraordinary challenge for everyone. We sincerely hope you and your family are safe and healthy. We wanted to update all of our new and existing customers on how we are reacting to Covid-19. This page will be updated regularly to keep you posted.


Following The CDC Health and Safety Guidelines


To assure the health and safety of everyone at Blinds Chalet and all of our amazing customers, we are actively following the best practices established by the CDC and the WHO. We will continue to maintain a safe work environment at our facilities.


Product Orders


We will continue to manufacture and ship your orders based on the production times listed on our individual product pages. Every product page will be updated regularly. If you are in need of window blinds and shades faster, we offer products that are Made in 1 Day!


Free Sample Orders


Customers who order samples will continue to receive them as long as we are permitted by the state of Arizona to enter our headquarters.


Customer Service


We have moved nearly all of our personnel to working remotely from their homes. All of our design consultants are here to help you with any product or order questions. We will continue to maintain our normal business hours which are Monday through Friday 6:00 AM - 5:00 PM PST. Feel free to call us at 1-888-633-7840 or chat with us by clicking on the live chat link on our website.


Is it safe to receive a package from any area where COVID-19 has been reported?


Yes. The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low. Source WHO Q&A on COVID-19

Thank you from all of us at Blinds Chalet! Please stay healthy and safe.


Product Orders Updated 3/24/20


Since the State of Indiana has ordered the shutdown of all non-essential businesses this will lead to a delay in shipping out existing orders for RV pleated shades from our Indiana facility that were placed over the last few days. We will notify customers who have been affected by this individually.

Production Update 04/10/20


Our products have been deemed essential to support the residential and commercial construction industries. However, due to state and county regulations our output is 50-75% of normal rates within several product lines. This has led to extended lead times for several of our products. We expect to maintain these approximate levels for the foreseeable future but we will continue to keep this page updated. We are updating our product lead times on a daily basis to make sure you as our valued customer has the most up to date information. On each product page just below the product image you will see the days of production for that product. Thank you again for your continued support.

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x Blinds Chalet Guarantee Options
GoodBetterBest
PricingFREE$$$
Duration
3 year limited warranty
5 year limited warranty
5 year unlimited
Warranty
Defects
Parts
Restrings
Normal wear & tear
Anything
30 Day Measure
30 Day Returns
3 Year Standard Guarantee
Who is covered:
  • Warranties cover the original purchaser of the window blinds and shades.
What is covered:
  • Any defects in materials of workmanship
  • Operating mechanisms and other parts
  • Cell separation on honeycomb/cellular shades
  • Warping slats for faux wood and wood blinds
  • Broken vertical vanes
  • Restrings
BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective. This will be your sole remedy under this warranty. Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.

What is not covered:
  • Parts that fail due to accident, alteration and/or improper use Normal wear and tear
  • Color fading due to excessive exposure to sunlight, moisture or improper cleaning
  • Accidental damage

30 Day Measuring Insurance

This plan does not cover measuring errors. Following the easy measuring instructions will ensure a proper fit.

30 Day Returns

This plan does not cover returns.
5 Year Guaranteed to Fit
Who is covered:
  • Warranties cover the original purchaser of the window blinds and shades.
What is covered:
  • Any defects in materials of workmanship
  • Operating mechanisms and other parts
  • Cell separation on honeycomb/cellular shades
  • Warping slats for faux wood and wood blinds
  • Broken vertical vanes
  • Restrings
BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective. This will be your sole remedy under this warranty. Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.

What is not covered:
  • Parts that fail due to accident, alteration and/or improper use
  • Normal wear and tear
  • Color fading due to excessive exposure to sunlight, moisture or improper cleaning
  • Accidental damage

30 Day Measuring Insurance

Following the easy measuring instructions will ensure a proper fit, however, we all make errors from time to time and this protection plan covers any mis-measurement mistakes. If the window coverings do not fit, please let us know within 30 days of receiving the items. The blinds/shades will be remade at the correct dimensions at no cost to you unless there is a difference in price between the old and new sizes or if the new size requires an oversize shipping fee. All remakes will have to be remade in the same color, feature and specifications, no changes are allowed.

Shutters,custom graphic shades, commercial/dealer orders are not covered.

Any mis-measurements reported after 30 days will not be covered, however, new blinds and shades can be ordered with an additional 10% discount.

30 Day Returns

This plan does not cover returns.
5 Year Guaranteed to Love
Who is covered:
  • Warranties cover the original purchaser of the window blinds and shades.
What is covered:
  • Any defects in materials of workmanship
  • Operating mechanisms and other parts
  • Cell separation on honeycomb/cellular shades
  • Warping slats for faux wood and wood blinds
  • Broken vertical vanes
  • Restrings
  • Parts that fail due to accident, alteration and/or improper use
  • Normal wear and tear
  • Color fading due to excessive exposure to sunlight, moisture or improper cleaning
  • Accidental damage
BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective. This will be your sole remedy under this warranty. Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.

30 Day Measuring Insurance

Following the easy measuring instructions will ensure a proper fit, however, we all make errors from time to time and this protection plan covers any mis-measurement mistakes. If the window coverings do not fit, please let us know within 30 days of receiving the items. The blinds/shades will be remade at the correct dimensions at no cost to you unless there is a difference in price between the old and new sizes or if the new size requires an oversize shipping fee. All remakes will have to be remade in the same color, feature and specifications, no changes are allowed.

Shutters,custom graphic shades, commercial/dealer orders are not covered.

Any mis-measurements reported after 30 days will not be covered, however, new blinds and shades can be ordered with an additional 10% discount.

30 Day Returns

If for any reason you are not satisfied with the window coverings and wish to return, please notify us within 30 days of receiving the order. Our customer care department will provide a Return Authorization Number (RGA) and shipping address to return the product. Return shipping costs are the responsibility of the customer, refunds will be processed 2-3 business days after receiving the items.

Shutters,custom graphic shades, commercial/dealer orders are not covered.