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To help us assist you as quickly as possible, please follow these simple steps when sending photos of your window blinds. These images allow us to verify product details, assess issues, and provide the right solution. We may or may not require each of these photos.


photo of the blind

Take a Full Photo of the Blind Installed

  • Stand back far enough so we can see the entire window and blind.
  • Ensure good lighting to avoid dark or blurry images.
  • Purpose: Helps us identify the blind type and installation method.
photo of label on headrail

Take a Photo of the label on the Blind


On most blinds, there is a sticker or label inside the headrail (top section of the blind) that includes important information.
  • Remove the blind from the window if installed.
  • Locate the label on the headrail.
  • Take a clear, close-up photo showing the text or barcode.
  • Purpose: This helps us confirm your order details, model, and manufacturing batch.
photo of overall measurement of the blinds

Take a Photo of the Width of the Blind with a Measuring Tape

  • Stand back far enough so we can see the entire width of the blind.
  • Measure the size of the blind with a metal tape measure.
  • Make sure that you can see the entire length of the tape measure in the photo.
  • Please take an additional close-up photo of the tape measure so we can clearly see the measurement.
  • Purpose: Helps us identify the size of the window blind.
photo of overall measurement of the blinds installed

Take a Photo of the Height of the Blind with a Measuring Tape

  • Stand back far enough so we can see the entire window and blind.
  • Measure the size of the blind with a metal tape measure with the blinds FULLY LOWERED so we can see the entire height.
  • Make sure that you can see the entire length of the tape measure in the photo.
  • Please take an additional close-up photo of the tape measure so we can clearly see the measurement.
  • Purpose: Helps us identify the length of the window blind.

Show the Issue or Defect (if applicable)


If you are reporting a problem:
  • Zoom in on the area of concern (e.g., broken slat, damaged cord, misalignment).
  • Include multiple angles if needed.
  • Describe the issue briefly in your message to help us understand what to look for.
  • Purpose: Helps us identify the issue and to better troubleshoot the problem.

Tips for Better Photos:

  • Use natural light or turn on room lights to avoid shadows.
  • Avoid flash glare on reflective surfaces.
  • Use your phone’s focus by tapping the screen on the subject before taking the photo.
  • Make sure all text (on labels or tape measures) is legible.
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x Blinds Chalet Guarantee Options
DetailsGoodBetterBest
PricingFREE$$$
Duration
3 year limited warranty✓✓✓
5 year limited warranty✓✓
5 year unlimited✓
Warranty
Defects✓✓✓
Parts✓✓✓
Restrings✓✓✓
Normal wear & tear✓
Anything✓
30 Day Returns✓
3 Year Standard Guarantee
Who is covered:
  • Warranties cover the original purchaser of the window blinds and shades.
What is covered:
  • Any defects in materials of workmanship
  • Operating mechanisms and other parts
  • Cell separation on honeycomb/cellular shades
  • Warping slats for faux wood and wood blinds
  • Broken vertical vanes
  • Restrings for internal cords
What is not covered:
  • Parts that fail due to accident, alteration and/or improper use
  • Normal wear and tear
  • Color fading due to excessive exposure to sunlight, moisture or improper cleaning
  • Accidental damage
Resolution:
  • BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective.
  • If there are multiple blinds/shades in the same room, only the defective product will be replaced/repaired.
  • In the event that a product, color or product feature has been discontinued and it is no longer available we will provide a substitute product as similar as possible to the original blind or shade.
  • Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.

30 Day Returns

This plan does not cover returns.
5 Year Guaranteed to Last
Who is covered:
  • Warranties cover the original purchaser of the window blinds and shades.
What is covered:
  • Any defects in materials of workmanship
  • Operating mechanisms and other parts
  • Cell separation on honeycomb/cellular shades
  • Warping slats for faux wood and wood blinds
  • Broken vertical vanes
  • Restrings for internal cords
What is not covered:
  • Parts that fail due to accident, alteration and/or improper use
  • Normal wear and tear
  • Color fading due to excessive exposure to sunlight, moisture or improper cleaning
  • Accidental damage
Resolution:
  • BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective. Limit 1 remake per covered product.
  • If there are multiple blinds/shades in the same room, only the defective product will be replaced/repaired.
  • In the event that a product, color or product feature has been discontinued and it is no longer available we will provide a substitute product as similar as possible to the original blind or shade.
  • Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.

30 Day Returns

This plan does not cover returns.
5 Year Guaranteed to Love
Who is covered:
  • Warranties cover the original purchaser of the window blinds and shades.
What is covered:
  • Any defects in materials of workmanship
  • Operating mechanisms and other parts
  • Cell separation on honeycomb/cellular shades
  • Warping slats for faux wood and wood blinds
  • Broken vertical vanes
  • Restrings for internal cords
  • Parts that fail due to accident, alteration and/or improper use
  • Normal wear and tear
  • Color fading due to excessive exposure to sunlight, moisture or improper cleaning
  • Accidental damage
Resolution:
  • BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective. Limit 1 remake per covered product.
  • If there are multiple blinds/shades in the same room, only the defective product will be replaced/repaired.
  • In the event that a product, color or product feature has been discontinued and it is no longer available we will provide a substitute product as similar as possible to the original blind or shade.
  • Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.

30 Day Returns

If for any reason you are not satisfied with the window coverings and wish to return them for store credit, please notify us within 30 days of receiving the order. Our customer care department will provide a Return Goods Authorization number (RGA) and shipping address for the return. Please note, return shipping costs are the responsibility of the customer and shipping labels are not provided. Returns are for store credit only and store credit will be available immediately after the items are received (Guaranteed to Love fee is not credited).

Shutters,custom graphic shades, commercial/dealer orders are not covered.
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The term "Retail" price refers to the manufacturer's or supplier's suggested retail price for an item. The initially displayed Retail price is specific to a product with the selected dimensions and default options/features. Please note that the Retail price for the selected product will be provided upon specifying its width, height, features and options.

Please note that the Retail price may not reflect the prevailing market price or the regular retail price. It is common for products to be sold at lower prices than the Retail price due to various factors, including promotional events, discounts, market competition, or supplier agreements.

Products may be offered at the same or lower "After Coupon" prices during future promotional events starting on or after the final day of any advertised promotion.

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