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COVID-19 Order Status Updates
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COVID-19 Order Status Updates

We hope you and your loved ones are safe and healthy. We are open and shipping orders but orders may be delayed.

Due to state and country regulations our manufacturer output is on average 50%-75% of normal rates. Each individual product page is updated with current estimated production times and we’re updating those production times as new information becomes available. Please check the product page for the most up to date information.

This is a difficult time for everyone, and we appreciate your understanding.
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  1. How do I measure for blinds and shades?
  2. What are the most energy efficient blinds?
  3. What blind/shade provides the best view?
  4. How do I clean my blinds?
  5. How soon can I expect my order?
  6. How secure is your site?
  7. I have a warranty issue what do I do?
  8. What does my warranty cover?
  9. What brand is our blinds?
  10. Does Hardware & Screws Come With My Order?
  11. I’m not sure about installing my own blinds. Can you help me?

What are the most energy efficient blinds?

While all blinds and window coverings provide some insulation when closed, by for the best insulation value is from our cellular honeycomb shades.

Honeycomb shades increase the R-value of your windows by “trapping” air in the individual cells. This trapped air helps keeps the heat or cold out depending on the time of year.

If you would like to find out more about energy efficient window coverings and how much you can save, visit our energy saving blinds page.

What blind/shade provides the best view?

When you have a view that you don't want blocked by a window shades, there a couple of good options for your privacy needs without limiting your view. Cellular shades are an excellent choice for this reason. Honeycomb cellular shades close very tight to the top of your windows. Add in a looping control cord option on your window and you have the best option available for privacy and unimpeded views. Our soft sheer horizontals are another shade that is excellent for the same reasons as the cellular shades. While wood and faux wood blinds don't offer the same stacking tightness of the above mentioned shades, they can still offer a great view through the tilted open slats. Although your view will be somewhat blocked by the individual slats the view is still available to you.

How do I clean my blinds?

Depending on the product you have chosen cleaning you blinds is simple and easy. A feather duster or a soft cloth will work well for dust and light dirt. It is okay to use a lightly moistened cloth to clean your blinds also. For deep cleaning Blinds Chalet recommends contacting a SONIC CLEANING company in your area. Usually located in your locale yellow pages under Blind Cleaning or Window Covering cleaning. Visit here for more about cleaning blinds.

How soon can I expect my order?

Each of our blinds and shades are custom made. You can expect to receive them about 2 to 2 1/2 weeks after ordering. Each order is shipped ground.

I have a warranty issue what do I do?

Your warranty cover any defects in material and workmanship for the life of the blind. This warranty does not cover any alteration misuse or abuse of the blind. After contacting us we will determine what action if any needs to be taken. Slight bending or warpage of the slats on all 2 inch products is normal and not considered a defect. However extreme warpage is. Some fading can and will occur on real wood products, this is normal and not considered a defect. We are always here to help and answer any questions you might have on warranty issues.

If you feel you have a warranty issue please contact us via our toll free phone number and we will be happy to help! 1-(888)-633-7840

What brand our our blinds?

Our blinds are manufactured by companies we have built relationships with by installing locally for the last 10+ years. They are a private label made just for us and have the same or better quality of the brand names. In fact most of our blinds and shades are made by a division of Hunter Douglas.

Does Hardware & Screws Come With My Order?

Everything you need comes with the shipment of your window coverings, with one exception: The right screws could differ depending upon the application of the job! However, in most cases a quarter inch hex head screw, which may be included with your order, will do the job for most applications. Although, there can be other applications ( drywall, concrete, or metal ) that would require the use of other types of screws that you will need to purchase. When you receive your order and there are no screws then you will need to purchase some at your local home improvement store. Keep in mind when installing your window coverings, that in most cases, you can use two screws per bracket and two to three brackets per window covering.















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x Blinds Chalet Guarantee Options
GoodBetterBest
PricingFREE$$$
Duration
3 year limited warranty
5 year limited warranty
5 year unlimited
Warranty
Defects
Parts
Restrings
Normal wear & tear
Anything
30 Day Measure
30 Day Returns
3 Year Standard Guarantee
Who is covered:
  • Warranties cover the original purchaser of the window blinds and shades.
What is covered:
  • Any defects in materials of workmanship
  • Operating mechanisms and other parts
  • Cell separation on honeycomb/cellular shades
  • Warping slats for faux wood and wood blinds
  • Broken vertical vanes
  • Restrings
BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective. This will be your sole remedy under this warranty. Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.

What is not covered:
  • Parts that fail due to accident, alteration and/or improper use Normal wear and tear
  • Color fading due to excessive exposure to sunlight, moisture or improper cleaning
  • Accidental damage

30 Day Measuring Insurance

This plan does not cover measuring errors. Following the easy measuring instructions will ensure a proper fit.

30 Day Returns

This plan does not cover returns.
5 Year Guaranteed to Fit
Who is covered:
  • Warranties cover the original purchaser of the window blinds and shades.
What is covered:
  • Any defects in materials of workmanship
  • Operating mechanisms and other parts
  • Cell separation on honeycomb/cellular shades
  • Warping slats for faux wood and wood blinds
  • Broken vertical vanes
  • Restrings
BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective. This will be your sole remedy under this warranty. Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.

What is not covered:
  • Parts that fail due to accident, alteration and/or improper use
  • Normal wear and tear
  • Color fading due to excessive exposure to sunlight, moisture or improper cleaning
  • Accidental damage

30 Day Measuring Insurance

Following the easy measuring instructions will ensure a proper fit, however, we all make errors from time to time and this protection plan covers any mis-measurement mistakes. If the window coverings do not fit, please let us know within 30 days of receiving the items. The blinds/shades will be remade at the correct dimensions at no cost to you unless there is a difference in price between the old and new sizes or if the new size requires an oversize shipping fee. All remakes will have to be remade in the same color, feature and specifications, no changes are allowed.

Shutters,custom graphic shades, commercial/dealer orders are not covered.

Any mis-measurements reported after 30 days will not be covered, however, new blinds and shades can be ordered with an additional 10% discount.

30 Day Returns

This plan does not cover returns.
5 Year Guaranteed to Love
Who is covered:
  • Warranties cover the original purchaser of the window blinds and shades.
What is covered:
  • Any defects in materials of workmanship
  • Operating mechanisms and other parts
  • Cell separation on honeycomb/cellular shades
  • Warping slats for faux wood and wood blinds
  • Broken vertical vanes
  • Restrings
  • Parts that fail due to accident, alteration and/or improper use
  • Normal wear and tear
  • Color fading due to excessive exposure to sunlight, moisture or improper cleaning
  • Accidental damage
BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective. This will be your sole remedy under this warranty. Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.

30 Day Measuring Insurance

Following the easy measuring instructions will ensure a proper fit, however, we all make errors from time to time and this protection plan covers any mis-measurement mistakes. If the window coverings do not fit, please let us know within 30 days of receiving the items. The blinds/shades will be remade at the correct dimensions at no cost to you unless there is a difference in price between the old and new sizes or if the new size requires an oversize shipping fee. All remakes will have to be remade in the same color, feature and specifications, no changes are allowed.

Shutters,custom graphic shades, commercial/dealer orders are not covered.

Any mis-measurements reported after 30 days will not be covered, however, new blinds and shades can be ordered with an additional 10% discount.

30 Day Returns

If for any reason you are not satisfied with the window coverings and wish to return, please notify us within 30 days of receiving the order. Our customer care department will provide a Return Authorization Number (RGA) and shipping address to return the product. Return shipping costs are the responsibility of the customer, refunds will be processed 2-3 business days after receiving the items.

Shutters,custom graphic shades, commercial/dealer orders are not covered.