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COVID-19 Order Status Updates
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COVID-19 Order Status Updates

We hope you and your loved ones are safe and healthy. We are open and shipping orders but orders may be delayed.

Due to state and country regulations our manufacturer output is on average 50%-75% of normal rates. Each individual product page is updated with current estimated production times and we’re updating those production times as new information becomes available. Please check the product page for the most up to date information.

This is a difficult time for everyone, and we appreciate your understanding.
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Learn the anatomy and parts of window treatments by reviewing these terms commonly used in the window covering industry.

Glossary of Terms

A

Automatic Cord Lock: The geared mechanism used when raising and lowering horizontal window treatments.

Basswood: Hardwood grown in North America, China, and other parts of the world. Used in making real wood blinds

B

Bottom Rail: The bar across the bottom of horizontal blinds or window shades. Used to tie in the cords of horizontal blinds and also add weight to window shades.

Blackout Shade: A Window covering that eliminates virtually all light from enter a window.

Bracket: Mounting hardware to attach window treatments to window frames, walls, or doors.

C

Ceiling Mount: Window blinds or shades hung from the top of the window frame rather than the sides or on a wall.

Center Tilt: Small window blinds do not have room in the headrail for all the tilt and lift mechanisms. These blinds have a tilt only located in the middle of the headrail or blind.

Continuous Cord Loop: Clutch system with a cord or chain that is used to raise larger window blinds or shades.

Controls: Mechanism that raise and lower window blinds or window shades as well as tilt the slats or louvers on horizontal and vertical blinds.

D

Decorative Cloth Tapes: Vertical strips of colored fabric, typically about 1 inch thick, used in place of the tilt ladders to tilt horizontal blinds. Used a decorative accent on wood blinds, faux wood blinds, and more.

Duofold: Shades that can either be lowered or raised.

F

Flush Mount: When a window blind is completely inside the window frame. The window frame is deep enough so that the blind does not extend out past the edge of the wall.

H

Headrail: Located across the top of window blinds and typically made of metal or plastic. Contains the mechanism that control a blind or shade.

Hold Down Brackets: Used to secure the bottom of window blinds. Used on door blinds to keep them from swinging away from the door when it is open and closed.

I

Inside Mount: Window blinds or shades hung within the window frame.

L

Lift Cord: Used to raise and lower window blinds or window shades.

Light Filtering Shade: A window covering that provides privacy but still allows some light to penetrate through and enter the room.

Louvers or Louvres: The vanes or slats for vertical blinds. Vertical blinds louvers are typically made from pvc vinyl or fabric.

O

Outside Mount: Window blinds or shades hung

Opaque: Also know as blackout. A window shade that blocks all light.

P

Privacy: Window coverings that block enough light from entering the room so that they cannot be seen through.

R

Ramin Wood: A hardwood that is less expensive than basswood. Ramin wood is used to make value wood blinds.

Routeless: Slats on horizontal blinds have routed holes for the lift cords to pass through. Routless blinds do not have these holes but instead the lift cords are on the front and back of each blind slat.

S

Semi-Opaque: Window treatments that allow partial light to enter the room while still offering privacy.

Sheer: Window treatments that filter light but are still able to be seen through.

Split Controls: When the tilt and lift controls are located on opposite sides of the window blinds.

Stack: The material when window blinds are gathered or opened.

Slats: The individual narrow strips material or louvers that make up a horizontal blind. Most blind slats are made of real basswood, ramen wood, metal such as aluminum or pvc vinyl faux wood.

T

Tilt Cord/Wand: Mechanism used to twist or open the individual blind slats on horizontal blinds.

Top Down/Bottom Up: Shades that can either be lowered or raised.

V

Valance: Decorative moulding or material used to cover the headrail on window blinds or window shades.

Valance Returns: The side pieces of the valance on outside mount blinds that cover the headrail.


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Blinds Chalet has more than 25 years of experience selling and installing window treatments. Attractive, high quality window blinds that fit any energy saving plan, decorating style, and budget. For information on what types of window blinds, blind accessories, and any other window covering needs, visit www.blindschalet.com.

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x Blinds Chalet Guarantee Options
GoodBetterBest
PricingFREE$$$
Duration
3 year limited warranty
5 year limited warranty
5 year unlimited
Warranty
Defects
Parts
Restrings
Normal wear & tear
Anything
30 Day Measure
30 Day Returns
3 Year Standard Guarantee
Who is covered:
  • Warranties cover the original purchaser of the window blinds and shades.
What is covered:
  • Any defects in materials of workmanship
  • Operating mechanisms and other parts
  • Cell separation on honeycomb/cellular shades
  • Warping slats for faux wood and wood blinds
  • Broken vertical vanes
  • Restrings
BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective. This will be your sole remedy under this warranty. Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.

What is not covered:
  • Parts that fail due to accident, alteration and/or improper use Normal wear and tear
  • Color fading due to excessive exposure to sunlight, moisture or improper cleaning
  • Accidental damage

30 Day Measuring Insurance

This plan does not cover measuring errors. Following the easy measuring instructions will ensure a proper fit.

30 Day Returns

This plan does not cover returns.
5 Year Guaranteed to Fit
Who is covered:
  • Warranties cover the original purchaser of the window blinds and shades.
What is covered:
  • Any defects in materials of workmanship
  • Operating mechanisms and other parts
  • Cell separation on honeycomb/cellular shades
  • Warping slats for faux wood and wood blinds
  • Broken vertical vanes
  • Restrings
BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective. This will be your sole remedy under this warranty. Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.

What is not covered:
  • Parts that fail due to accident, alteration and/or improper use
  • Normal wear and tear
  • Color fading due to excessive exposure to sunlight, moisture or improper cleaning
  • Accidental damage

30 Day Measuring Insurance

Following the easy measuring instructions will ensure a proper fit, however, we all make errors from time to time and this protection plan covers any mis-measurement mistakes. If the window coverings do not fit, please let us know within 30 days of receiving the items. The blinds/shades will be remade at the correct dimensions at no cost to you unless there is a difference in price between the old and new sizes or if the new size requires an oversize shipping fee. All remakes will have to be remade in the same color, feature and specifications, no changes are allowed.

Shutters,custom graphic shades, commercial/dealer orders are not covered.

Any mis-measurements reported after 30 days will not be covered, however, new blinds and shades can be ordered with an additional 10% discount.

30 Day Returns

This plan does not cover returns.
5 Year Guaranteed to Love
Who is covered:
  • Warranties cover the original purchaser of the window blinds and shades.
What is covered:
  • Any defects in materials of workmanship
  • Operating mechanisms and other parts
  • Cell separation on honeycomb/cellular shades
  • Warping slats for faux wood and wood blinds
  • Broken vertical vanes
  • Restrings
  • Parts that fail due to accident, alteration and/or improper use
  • Normal wear and tear
  • Color fading due to excessive exposure to sunlight, moisture or improper cleaning
  • Accidental damage
BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective. This will be your sole remedy under this warranty. Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.

30 Day Measuring Insurance

Following the easy measuring instructions will ensure a proper fit, however, we all make errors from time to time and this protection plan covers any mis-measurement mistakes. If the window coverings do not fit, please let us know within 30 days of receiving the items. The blinds/shades will be remade at the correct dimensions at no cost to you unless there is a difference in price between the old and new sizes or if the new size requires an oversize shipping fee. All remakes will have to be remade in the same color, feature and specifications, no changes are allowed.

Shutters,custom graphic shades, commercial/dealer orders are not covered.

Any mis-measurements reported after 30 days will not be covered, however, new blinds and shades can be ordered with an additional 10% discount.

30 Day Returns

If for any reason you are not satisfied with the window coverings and wish to return, please notify us within 30 days of receiving the order. Our customer care department will provide a Return Authorization Number (RGA) and shipping address to return the product. Return shipping costs are the responsibility of the customer, refunds will be processed 2-3 business days after receiving the items.

Shutters,custom graphic shades, commercial/dealer orders are not covered.