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COVID-19 Order Status Updates
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COVID-19 Order Status Updates

We hope you and your loved ones are safe and healthy. We are open and shipping orders but orders may be delayed.

Due to state and country regulations our manufacturer output is on average 50%-75% of normal rates. Each individual product page is updated with current estimated production times and we’re updating those production times as new information becomes available. Please check the product page for the most up to date information.

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Recalls are the norm in the window covering industry. There have been a large number of them throughout the years on a wide array of different products, manufacturers and styles. But there's one particular aspect that is responsible for a large number of the recalls: cords. Visible cording on window covering products poses a definite safety issue to small children. The most obvious and common problem is the potential for a child to become entangled in the cording. Consumers should be aware and take the issue seriously.

1. Check out the window coverings currently installed throughout the house. It doesn't matter what type of window covering you have in use (roman shades, vertical blinds, horizontal blinds, etc.) Look for any cording that is exposed. Any accessible or visible cords are a definite safety concern. (Don't forget to check the back of your window covering product for cording, as well).

2. Any exposed cording should be taken care of; get in touch with the manufacturer (vertical blinds, horizontal blinds, cell shades...it doesn't matter. Manufacturers are aware of the issue and will have an appropriate response). When you call or email the manufacturer request a retro-fit kit. They are typically free of charge and they include everything necessary to take care of the potential threat to small children posed by visible/accessible cording.

3. If at all possible consumers are urged to replace products with visible cording with newer, safer cordless products. If it's a viable option financially homeowners and landlords alike should consider the peace of mind that will come with knowing that the safety issue has been removed entirely from the property. Cordless products provide the full range of features and benefits that traditional, corded products are known for. They just come with the additional benefit of safety.

4. Property owners can remedy the issue temporarily by tying down any looping cords. The required Hold Downs can be purchased at the local hardware store. They can also be cut and tied with a tassel. Another easy rule to follow to increase safety around windows is to avoid putting any large furniture next to a window. Doing so increases the chances that a child will gain access to exposed cording.

If safety issues are identified in relation to window coverings in the home the issue should be addressed immediately. If the retro-fit kit is not accessible through the manufacturer or consumers are having difficulty accessing the manufacturer's contact information they should contact the Window Covering Safety Council. This organization provides a full range of safety information regarding windows and window coverings and is more than happy to provide retro-fit kits to consumers free of charge. While they provide any and all answers regarding elevating older blinds and window covering products to meet current safety standards...they agree with the industry experts in saying that the safest option is to install cordless products.

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x Blinds Chalet Guarantee Options
GoodBetterBest
PricingFREE$$$
Duration
3 year limited warranty
5 year limited warranty
5 year unlimited
Warranty
Defects
Parts
Restrings
Normal wear & tear
Anything
30 Day Measure
30 Day Returns
3 Year Standard Guarantee
Who is covered:
  • Warranties cover the original purchaser of the window blinds and shades.
What is covered:
  • Any defects in materials of workmanship
  • Operating mechanisms and other parts
  • Cell separation on honeycomb/cellular shades
  • Warping slats for faux wood and wood blinds
  • Broken vertical vanes
  • Restrings
BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective. This will be your sole remedy under this warranty. Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.

What is not covered:
  • Parts that fail due to accident, alteration and/or improper use Normal wear and tear
  • Color fading due to excessive exposure to sunlight, moisture or improper cleaning
  • Accidental damage

30 Day Measuring Insurance

This plan does not cover measuring errors. Following the easy measuring instructions will ensure a proper fit.

30 Day Returns

This plan does not cover returns.
5 Year Guaranteed to Fit
Who is covered:
  • Warranties cover the original purchaser of the window blinds and shades.
What is covered:
  • Any defects in materials of workmanship
  • Operating mechanisms and other parts
  • Cell separation on honeycomb/cellular shades
  • Warping slats for faux wood and wood blinds
  • Broken vertical vanes
  • Restrings
BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective. This will be your sole remedy under this warranty. Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.

What is not covered:
  • Parts that fail due to accident, alteration and/or improper use
  • Normal wear and tear
  • Color fading due to excessive exposure to sunlight, moisture or improper cleaning
  • Accidental damage

30 Day Measuring Insurance

Following the easy measuring instructions will ensure a proper fit, however, we all make errors from time to time and this protection plan covers any mis-measurement mistakes. If the window coverings do not fit, please let us know within 30 days of receiving the items. The blinds/shades will be remade at the correct dimensions at no cost to you unless there is a difference in price between the old and new sizes or if the new size requires an oversize shipping fee. All remakes will have to be remade in the same color, feature and specifications, no changes are allowed.

Shutters,custom graphic shades, commercial/dealer orders are not covered.

Any mis-measurements reported after 30 days will not be covered, however, new blinds and shades can be ordered with an additional 10% discount.

30 Day Returns

This plan does not cover returns.
5 Year Guaranteed to Love
Who is covered:
  • Warranties cover the original purchaser of the window blinds and shades.
What is covered:
  • Any defects in materials of workmanship
  • Operating mechanisms and other parts
  • Cell separation on honeycomb/cellular shades
  • Warping slats for faux wood and wood blinds
  • Broken vertical vanes
  • Restrings
  • Parts that fail due to accident, alteration and/or improper use
  • Normal wear and tear
  • Color fading due to excessive exposure to sunlight, moisture or improper cleaning
  • Accidental damage
BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective. This will be your sole remedy under this warranty. Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.

30 Day Measuring Insurance

Following the easy measuring instructions will ensure a proper fit, however, we all make errors from time to time and this protection plan covers any mis-measurement mistakes. If the window coverings do not fit, please let us know within 30 days of receiving the items. The blinds/shades will be remade at the correct dimensions at no cost to you unless there is a difference in price between the old and new sizes or if the new size requires an oversize shipping fee. All remakes will have to be remade in the same color, feature and specifications, no changes are allowed.

Shutters,custom graphic shades, commercial/dealer orders are not covered.

Any mis-measurements reported after 30 days will not be covered, however, new blinds and shades can be ordered with an additional 10% discount.

30 Day Returns

If for any reason you are not satisfied with the window coverings and wish to return, please notify us within 30 days of receiving the order. Our customer care department will provide a Return Authorization Number (RGA) and shipping address to return the product. Return shipping costs are the responsibility of the customer, refunds will be processed 2-3 business days after receiving the items.

Shutters,custom graphic shades, commercial/dealer orders are not covered.