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COVID-19 Order Status Updates
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COVID-19 Order Status Updates

We hope you and your loved ones are safe and healthy. We are open and shipping orders but orders may be delayed.

Due to state and country regulations our manufacturer output is on average 50%-75% of normal rates. Each individual product page is updated with current estimated production times and we’re updating those production times as new information becomes available. Please check the product page for the most up to date information.

This is a difficult time for everyone, and we appreciate your understanding.
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Release New Blinds - Lowering New Window Blinds For The First Time

Q:

We recently installed our blinds but can't release the cord and lower or raise the blinds. We've followed the instructions that came with the blinds. Is there anything we may be missing that could be done?



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Cornice Valance with Returns on Wood Blinds and Wooden Blinds

Q:
Hi, Do your platinum 2 inch wood blinds have returns on the Valance? Do they cover the side of the metal blind casing? And should I order them "Cornice Style", or not? They are Outside Mount Blinds going over a wood casing.

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Half Circle Window Blinds | Arched Window Blinds

Q:
I need blinds for the window above my bed which is a half circle. it measures 60 by 29.. any recommendations?

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Eco Green Roller Shades - Solar Screen Shades - EcoShades

Q:
I am interested in your EcoShades. I like the fact that there are no VOCs, but what flame retardant is the material treated with? PBDEs have been banned in Washington State and in Europe so I'm trying to avoid that flame retardant. Is your material made in the United States, shipped to you in a raw format, or made in another location then shipped to you?

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Bamboo Woven Vertical Blinds - Woven Wood Curtains - Vertical Bamboo Shades

Q:
I have a large patio door and do not like traditional vertical blinds. I am covering the rest of my windows with bamboo blinds and would like something that matches. Do you carry any bamboo woven vertical blinds?

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Measure Blinds - Install Window Blinds

Q:
Do you come to the home to measure for my blinds? Also do you offer installation and can you install my window blinds?

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Roman Shades Stack Height

Q:
Hi, I'm interested in either your Valencia or Asante light filtering Roman shades. They will be about 56 inches high, I was curious on the stack height of both of those for an inside mount. Your picture on the Valencia on the outside mount seems to have an extra panel showing, seems like the shades stack under the valence. And also the video of the cordless Valencia seems to be the same. Is the Asante the same way? Do you have a picture of a floor model that you can send me fully open.

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Split Stack Vertical Blinds - Center Split

Q:
We are interested in purchasing the vertical blinds and plan to mount them on the outside of a window vs. the inside of the window from. Our question is when you open the blinds can you open them from the center or do you just open from one side to the other.

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Embossed Faux Wood Blinds - Textured Faux Wood Blinds

Q:
I furnished my home with your blinds and I need to replace one room. They were Express 2" Faux Wood Blinds, White Embossed. I am looking for the same thing but I cant seem to find White Embossed anymore. Only white. Can you direct me to the right product please?

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2.5" Faux Wood Blinds - 2 1/2 Inch Fauxwood Blinds

Q:
I am interested in ordering 2.5" faux wood blinds. I have exact measurements because I am simply replacing existing blinds for white. My question is, will I have to add/subtract any amount to my exact, existing width and length to get the exact measurements that I need? for example, if I specify a 38"wide x 48"height, will I get exactly that? Please let me know.

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Common Valance on Separate Blinds - Wood Blinds - Faux Wood Blinds

Q:
i am considering the 2 inch platinum wood blinds. i want to separate blinds but one common valance. they will each have their own rail, but i want the common valance. is that possible and if so how do i indicate that on the online order?

Read Answer »
Day Night Shades - Flat vs Hobbled Roman Shades

Q:
I received color samples from a day and night roman shade but want to order in a tear drop/ hobbled style. Do they have that option and if not, can I get the color sample made into a different roman shade that does offer it in a tear drop / hobbled style? I don't need the day night roman shade but prefer the color options.

Read Answer »
High Window Blinds - Roller Blinds

Q:
Very interested in your silverscreen roller blinds. I do have some high windows, approximately 14-16 feet, that I would like to put the roller blinds on. Do you have long chains or another system for high windows?

Read Answer »
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x Blinds Chalet Guarantee Options
GoodBetterBest
PricingFREE$$$
Duration
3 year limited warranty
5 year limited warranty
5 year unlimited
Warranty
Defects
Parts
Restrings
Normal wear & tear
Anything
30 Day Measure
30 Day Returns
3 Year Standard Guarantee
Who is covered:
  • Warranties cover the original purchaser of the window blinds and shades.
What is covered:
  • Any defects in materials of workmanship
  • Operating mechanisms and other parts
  • Cell separation on honeycomb/cellular shades
  • Warping slats for faux wood and wood blinds
  • Broken vertical vanes
  • Restrings
BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective. This will be your sole remedy under this warranty. Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.

What is not covered:
  • Parts that fail due to accident, alteration and/or improper use Normal wear and tear
  • Color fading due to excessive exposure to sunlight, moisture or improper cleaning
  • Accidental damage

30 Day Measuring Insurance

This plan does not cover measuring errors. Following the easy measuring instructions will ensure a proper fit.

30 Day Returns

This plan does not cover returns.
5 Year Guaranteed to Fit
Who is covered:
  • Warranties cover the original purchaser of the window blinds and shades.
What is covered:
  • Any defects in materials of workmanship
  • Operating mechanisms and other parts
  • Cell separation on honeycomb/cellular shades
  • Warping slats for faux wood and wood blinds
  • Broken vertical vanes
  • Restrings
BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective. This will be your sole remedy under this warranty. Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.

What is not covered:
  • Parts that fail due to accident, alteration and/or improper use
  • Normal wear and tear
  • Color fading due to excessive exposure to sunlight, moisture or improper cleaning
  • Accidental damage

30 Day Measuring Insurance

Following the easy measuring instructions will ensure a proper fit, however, we all make errors from time to time and this protection plan covers any mis-measurement mistakes. If the window coverings do not fit, please let us know within 30 days of receiving the items. The blinds/shades will be remade at the correct dimensions at no cost to you unless there is a difference in price between the old and new sizes or if the new size requires an oversize shipping fee. All remakes will have to be remade in the same color, feature and specifications, no changes are allowed.

Shutters,custom graphic shades, commercial/dealer orders are not covered.

Any mis-measurements reported after 30 days will not be covered, however, new blinds and shades can be ordered with an additional 10% discount.

30 Day Returns

This plan does not cover returns.
5 Year Guaranteed to Love
Who is covered:
  • Warranties cover the original purchaser of the window blinds and shades.
What is covered:
  • Any defects in materials of workmanship
  • Operating mechanisms and other parts
  • Cell separation on honeycomb/cellular shades
  • Warping slats for faux wood and wood blinds
  • Broken vertical vanes
  • Restrings
  • Parts that fail due to accident, alteration and/or improper use
  • Normal wear and tear
  • Color fading due to excessive exposure to sunlight, moisture or improper cleaning
  • Accidental damage
BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective. This will be your sole remedy under this warranty. Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.

30 Day Measuring Insurance

Following the easy measuring instructions will ensure a proper fit, however, we all make errors from time to time and this protection plan covers any mis-measurement mistakes. If the window coverings do not fit, please let us know within 30 days of receiving the items. The blinds/shades will be remade at the correct dimensions at no cost to you unless there is a difference in price between the old and new sizes or if the new size requires an oversize shipping fee. All remakes will have to be remade in the same color, feature and specifications, no changes are allowed.

Shutters,custom graphic shades, commercial/dealer orders are not covered.

Any mis-measurements reported after 30 days will not be covered, however, new blinds and shades can be ordered with an additional 10% discount.

30 Day Returns

If for any reason you are not satisfied with the window coverings and wish to return, please notify us within 30 days of receiving the order. Our customer care department will provide a Return Authorization Number (RGA) and shipping address to return the product. Return shipping costs are the responsibility of the customer, refunds will be processed 2-3 business days after receiving the items.

Shutters,custom graphic shades, commercial/dealer orders are not covered.