Ask a Window Covering Expert - Window Shades Questions and Answers

How long does it take to get my blinds? Production Time for Custom Blinds

How long does it take to get my blinds?

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I would like to order soft sheer shades with Top-Down/Bottom-Up with Tilt Anywhere feature. Is this available?

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How to Measure for Outside Mount Blinds

All of my blinds need to go on the outside of my windows. Do I need to just measure to the outside of my window frame? Do I need to add and extra inch or two or do you all do that for me?

I can't wait to get my samples! We close on our first house on the 11th of February.

I also need to know how long it takes to send me the blinds. Is it weeks or just days?

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Match Window Blinds & Shades to Floors & Walls?

Should my window blinds or shades match the walls or the floor?

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Online Showroom for Window Coverings - Phoenix Arizona

Where can I go to see the actual window coverings?

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Horizontal Fabric Shades - Window Shades

I am interested in purchasing the horizontal fabric shades.
One of the windows I want to cover is a window on a door. I need the measurements of the headrail so that I can order properly. I also need to know how much room I will require to mount brackets so that the blinds don't swing when the door is opened. I also want to make sure that this option is available for this product.

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Do you have a sheer pleated shade which has a pattern?

Do you have a sheer pleated shade which has a pattern?

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I would like a single rail with two shades in it splitting the distance of the sliding door, is this a possibility?

I have selected blinds for the windows, but also need a blind solution for my sliding glass door. I would like a single rail with two shades in it splitting the distance of the sliding door, is this a possibility?

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Is there an option to ask for a longer length lift cord?

Is there an option to ask for a longer length lift cord?

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Do you sell room darkening shades that really block out light?

Do you sell room darkening shades that really block out light?

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How much a wooden blind would cost measuring 1.8 metres wide x 1 metre long?

How much a wooden blind would cost measuring 1.8 metres wide x 1 metre long?

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Do you manufacturer blinds for skylight windows?

Do you manufacturer blinds for skylight windows?

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Narrow Window Shades | Custom Window Shades | Blinds Chalet

I have ordered from you before and have been very pleased. I need a window shade for a 9.75 x 81.75 opening next to the front door. Can't find anything narrower than 12 on your site. Any suggestions?

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How do I order a blind with a 2 on 1 headrail?

How do I order a blind with a 2 on 1 headrail?

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Cordless top down bottom up

Why can't I select top down bottom up with cordless option?

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Which is better wood blinds or cellular shades?

Which is better wood blinds or cellular shades?

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Non-Battery Motorized Window Coverings - Hard Wired Window Shades

I have NO idea if motorized sheer/fabric window coverings exist but, we are located in Raleigh, NC and are rebuilding our home due to a fire. We are going for ultra-modern and contemporary as our kitchen is as well.

We have an opportunity to do all of our window coverings with motors/remotes prior to drywall going up in our home if such a thing exists?

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Hidden Blinds | Concealed Window Shades & Minimalist Solutions

I want privacy mostly at night, but I want the blinds completely hidden when they are not being used.

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Details	Standard	Guaranteed to Last	Guaranteed to Love
Pricing	FREE	$	$$
Warranty Duration
3 year limited warranty	✓	✓	✓
5 year limited warranty		✓	✓
Warranty Coverage
Defects	✓	✓	✓
Parts	✓	✓	✓
30 Day Returns(in-store credit)			✓

Details

Standard

Guaranteed to Last

Guaranteed to Love

Pricing

FREE

Warranty Duration

3 year limited warranty

✓

5 year limited warranty

✓

Warranty Coverage

Defects

✓

Parts

✓

30 Day Returns(in-store credit)

✓

Guarantee
What Is Covered Our window coverings are covered against manufacturing defects in materials or craftsmanship when used as intended, provided that: The product has been correctly measured, installed, and operated. All Blinds Chalet guidelines regarding product limitations, maintenance, and care have been followed. Who Is Eligible This warranty applies solely to the original purchaser of the product and is non-transferable. Blinds Chalet’s Responsibility If a covered defect is confirmed, Blinds Chalet will, at its discretion, repair the product, replace affected parts, or provide a comparable replacement. Costs not included: The customer is responsible for expenses related to shipping as well as any measuring, installation, removal, or reinstallation services. Labor charges, service visits, and similar costs are not covered by this warranty. What Is Not Covered Damage resulting from accidents, alterations, misuse, abuse, or neglect. Improper measurement, installation, cleaning, or maintenance. Normal wear and tear, including fading, discoloration, or deterioration from sunlight or moisture. Frayed cords, cord breakage, or reduced cord performance due to age or heavy use. Fading and normal aging of materials are expected characteristics and are not considered defects. Warranty Limitations This warranty is exclusive and replaces any other expressed or implied warranties. No Blinds Chalet employee or representative is authorized to modify or extend these terms. Blinds Chalet will not be liable for indirect, incidental, or consequential damages resulting from product use or failure. How to Request Service Blinds Chalet Customer Care Contact us (480) 470-1127 Please include: Original proof of purchase, which can be your order number or purchase confirmation email A brief description of the issue The location of the window covering and clear photos or video of the issue To help us determine the cause of a fit issue and process a Guaranteed to Fit request, photos and/or measurements may be required. Depending on the issue, we may ask for photos showing the window opening, product, installation, or a tape measure across the window. Because we are assisting remotely, this documentation allows us and the manufacturer to accurately evaluate the issue. Resolution on Warranties and Guarantees BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective. Limit 1 remake per covered product. If there are multiple blinds/shades in the same room, only the defective product will be replaced/repaired. In the event that a product, color or product feature has been discontinued and it is no longer available we will provide a substitute product as similar as possible to the original blind or shade. Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer. If a product or component has been discontinued, Blinds Chalet will repair or replace the affected part with the closest available match in design and color.

Guarantee

What Is Covered

Our window coverings are covered against manufacturing defects in materials or craftsmanship when used as intended, provided that:

The product has been correctly measured, installed, and operated.
All Blinds Chalet guidelines regarding product limitations, maintenance, and care have been followed.

Who Is Eligible

This warranty applies solely to the original purchaser of the product and is non-transferable.

Blinds Chalet’s Responsibility

If a covered defect is confirmed, Blinds Chalet will, at its discretion, repair the product, replace affected parts, or provide a comparable replacement.

Costs not included: The customer is responsible for expenses related to shipping as well as any measuring, installation, removal, or reinstallation services. Labor charges, service visits, and similar costs are not covered by this warranty.

What Is Not Covered

Damage resulting from accidents, alterations, misuse, abuse, or neglect.
Improper measurement, installation, cleaning, or maintenance.
Normal wear and tear, including fading, discoloration, or deterioration from sunlight or moisture.
Frayed cords, cord breakage, or reduced cord performance due to age or heavy use.

Fading and normal aging of materials are expected characteristics and are not considered defects.

Warranty Limitations

This warranty is exclusive and replaces any other expressed or implied warranties. No Blinds Chalet employee or representative is authorized to modify or extend these terms.

Blinds Chalet will not be liable for indirect, incidental, or consequential damages resulting from product use or failure.

How to Request Service

Blinds Chalet Customer Care
Contact us
(480) 470-1127

Please include:

Original proof of purchase, which can be your order number or purchase confirmation email
A brief description of the issue
The location of the window covering and clear photos or video of the issue

To help us determine the cause of a fit issue and process a Guaranteed to Fit request, photos and/or measurements may be required. Depending on the issue, we may ask for photos showing the window opening, product, installation, or a tape measure across the window. Because we are assisting remotely, this documentation allows us and the manufacturer to accurately evaluate the issue.

Resolution on Warranties and Guarantees

BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective. Limit 1 remake per covered product.
If there are multiple blinds/shades in the same room, only the defective product will be replaced/repaired.
In the event that a product, color or product feature has been discontinued and it is no longer available we will provide a substitute product as similar as possible to the original blind or shade.
Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.
If a product or component has been discontinued, Blinds Chalet will repair or replace the affected part with the closest available match in design and color.

5 Year Guaranteed to Last
Standard limited warranty extended from 3 to 5 years.

5 Year Guaranteed to Last

Standard limited warranty extended from 3 to 5 years.

5 Year Guaranteed to Love
Standard limited warranty extended from 3 to 5 years. 30 Day Returns If for any reason you are not satisfied with the window coverings and wish to return them for store credit, please notify us within 30 days of receiving the order. Our customer care department will provide a Return Goods Authorization number (RGA) and shipping address for the return. Please note, return shipping costs are the responsibility of the customer and shipping labels are not provided. Returns are for store credit only and store credit will be available immediately after the items are received (Guaranteed to Love fee is not credited).

5 Year Guaranteed to Love

Standard limited warranty extended from 3 to 5 years.
30 Day Returns
If for any reason you are not satisfied with the window coverings and wish to return them for store credit, please notify us within 30 days of receiving the order. Our customer care department will provide a Return Goods Authorization number (RGA) and shipping address for the return. Please note, return shipping costs are the responsibility of the customer and shipping labels are not provided. Returns are for store credit only and store credit will be available immediately after the items are received (Guaranteed to Love fee is not credited).