Eclipse Shutters Reviews - Page 1

Thrilled with entire process...great help with ordering, arrived in good shape and my 79 year old husband figured it all out and they totally improved the look of my rooms.

Mar 9 2022

Quality

Installation

Appearance

Measuring: I measured my own blinds!
Installation: I installed my own blinds!

Thrilled with entire process...great help with ordering, arrived in good shape and my 79 year old husband figured it all out and they totally improved the look of my rooms. Thanks for all your help, couldn't be more pleased.

Susan

Vero Beach , FL

The Eclipse shutters for all 6 windows of different sizes arrived without any damage.

Feb 3 2021

Quality

Installation

Appearance

Measuring: I measured my own blinds!
Installation: I installed my own blinds!

The Eclipse shutters for all 6 windows of different sizes arrived without any damage. They were well packed, perfectly made and fit each window as they should. The staff at Blinds chalet were ready to answer my many questions. After measuring our windows I would talk with a staff member to confirm I was ordering the correct size shutter. The staff made some very useful suggestions. One suggestion, the blind slats could be opened at top while the bottom slats remain closed for privacy. I like that addition. They explained which measurements to use on our uneven windows. They helped us with choosing the frame and adding the correct inches needed for the frame. Yes, I had read how to do all this on their web site but would have had a few mistakes if I had placed my order before talking with a staff member. We did the installation differently. We did not use the glue and did not need to caulk around our outside mounted shutter frame. We bought from Home Depot enough FLAT CORNER METAL BRACKETS to secure the bottom corners of each shutter. The company includes metals brackets for the top corners of the shutters but not the bottom corners. To order extra brackets from the company would cost $25 for 8 brackets which included shipping plus time. Home Depot price $4.99 for package of 4. Be sure to buy correct size. The Eclipse Shutters are made in the USA. There wasn’t a long wait time. This was my third order from Blindschalet in the pass 4 years. I’ve ordered not only for myself but for family members. I have had great success with their products and do recommend BlindChalet. Just double check for correct size before placing your order. We’ve had the shutters about a month now. I believe I read the shutters have a warranty but you can check that out.

Patricia

Fort Myers, FL

My husband installed the Eclipse shutter in our guest bedroom a couple weeks ago.

Jan 12 2021

Quality

Installation

Appearance

Measuring: I measured my own blinds!
Installation: I installed my own blinds!

My husband installed the Eclipse shutter in our guest bedroom a couple weeks ago. We did the measuring. It was easy to speak with the company to make sure we were measuring correctly. The shutter came with two metal brackets so we bought two more for the other corners. He didn’t Need to use the glue, caulking or rubber mallet. We like the looks of the Eclipse shutter so much that we placed an order for four more shutters. The company will include enough metal brackets to place one at each corner. This may not be necessary but we want to have a bracket in each corner. We have only had our first Eclipse shutter a short time so cannot say how they will hold up. If I remember correctly the shutters come with a warranty. However, we ordered a mini blind about 3 years ago for our daughter and it came without any flaws and still looks great. We feel this is a good company to work with.

Patricia

Fort Myers, FL

Good product

Aug 9 2020

Quality

Installation

Appearance

Measuring: I measured my own blinds!
Installation: I installed my own blinds!

Good product

Katrina

Orange, CA

Very pleased with the level of service.

Jun 7 2020

Quality

Installation

Appearance

Measuring: I measured my own blinds!
Installation: I installed my own blinds!

Very pleased with the level of service. After a few discussions with tech advisors I decided to change my mind on whether it should be a surface or interior mount. I went with interior and was glad I did.

Timothy

Verona, PA

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Looking for more options? Shop all of our top quality Wood Alternative Shutters

Details	Standard	Guaranteed to Last	Guaranteed to Love
Pricing	FREE	$	$$
Warranty Duration
3 year limited warranty	✓	✓	✓
5 year limited warranty		✓	✓
Warranty Coverage
Defects	✓	✓	✓
Parts	✓	✓	✓
30 Day Returns(in-store credit)			✓

Details

Standard

Guaranteed to Last

Guaranteed to Love

Pricing

FREE

Warranty Duration

3 year limited warranty

✓

5 year limited warranty

✓

Warranty Coverage

Defects

✓

Parts

✓

30 Day Returns(in-store credit)

✓

Guarantee
What Is Covered Our window coverings are covered against manufacturing defects in materials or craftsmanship when used as intended, provided that: The product has been correctly measured, installed, and operated. All Blinds Chalet guidelines regarding product limitations, maintenance, and care have been followed. Who Is Eligible This warranty applies solely to the original purchaser of the product and is non-transferable. Blinds Chalet’s Responsibility If a covered defect is confirmed, Blinds Chalet will, at its discretion, repair the product, replace affected parts, or provide a comparable replacement. Costs not included: The customer is responsible for expenses related to shipping as well as any measuring, installation, removal, or reinstallation services. Labor charges, service visits, and similar costs are not covered by this warranty. What Is Not Covered Damage resulting from accidents, alterations, misuse, abuse, or neglect. Improper measurement, installation, cleaning, or maintenance. Normal wear and tear, including fading, discoloration, or deterioration from sunlight or moisture. Frayed cords, cord breakage, or reduced cord performance due to age or heavy use. Fading and normal aging of materials are expected characteristics and are not considered defects. Warranty Limitations This warranty is exclusive and replaces any other expressed or implied warranties. No Blinds Chalet employee or representative is authorized to modify or extend these terms. Blinds Chalet will not be liable for indirect, incidental, or consequential damages resulting from product use or failure. How to Request Service Blinds Chalet Customer Care [email protected] (480) 470-1127 Please include: Original proof of purchase, which can be your order number or purchase confirmation email A brief description of the issue The location of the window covering and clear photos or video of the issue Resolution on Warranties and Guarantees BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective. Limit 1 remake per covered product. If there are multiple blinds/shades in the same room, only the defective product will be replaced/repaired. In the event that a product, color or product feature has been discontinued and it is no longer available we will provide a substitute product as similar as possible to the original blind or shade. Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer. If a product or component has been discontinued, Blinds Chalet will repair or replace the affected part with the closest available match in design and color.

Guarantee

What Is Covered

Our window coverings are covered against manufacturing defects in materials or craftsmanship when used as intended, provided that:

The product has been correctly measured, installed, and operated.
All Blinds Chalet guidelines regarding product limitations, maintenance, and care have been followed.

Who Is Eligible

This warranty applies solely to the original purchaser of the product and is non-transferable.

Blinds Chalet’s Responsibility

If a covered defect is confirmed, Blinds Chalet will, at its discretion, repair the product, replace affected parts, or provide a comparable replacement.

Costs not included: The customer is responsible for expenses related to shipping as well as any measuring, installation, removal, or reinstallation services. Labor charges, service visits, and similar costs are not covered by this warranty.

What Is Not Covered

Damage resulting from accidents, alterations, misuse, abuse, or neglect.
Improper measurement, installation, cleaning, or maintenance.
Normal wear and tear, including fading, discoloration, or deterioration from sunlight or moisture.
Frayed cords, cord breakage, or reduced cord performance due to age or heavy use.

Fading and normal aging of materials are expected characteristics and are not considered defects.

Warranty Limitations

This warranty is exclusive and replaces any other expressed or implied warranties. No Blinds Chalet employee or representative is authorized to modify or extend these terms.

Blinds Chalet will not be liable for indirect, incidental, or consequential damages resulting from product use or failure.

How to Request Service

Blinds Chalet Customer Care
[email protected]
(480) 470-1127

Please include:

Original proof of purchase, which can be your order number or purchase confirmation email
A brief description of the issue
The location of the window covering and clear photos or video of the issue

Resolution on Warranties and Guarantees

BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective. Limit 1 remake per covered product.
If there are multiple blinds/shades in the same room, only the defective product will be replaced/repaired.
In the event that a product, color or product feature has been discontinued and it is no longer available we will provide a substitute product as similar as possible to the original blind or shade.
Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.
If a product or component has been discontinued, Blinds Chalet will repair or replace the affected part with the closest available match in design and color.

5 Year Guaranteed to Last
Standard limited warranty extended from 3 to 5 years.

5 Year Guaranteed to Last

Standard limited warranty extended from 3 to 5 years.

5 Year Guaranteed to Love
Standard limited warranty extended from 3 to 5 years. 30 Day Returns If for any reason you are not satisfied with the window coverings and wish to return them for store credit, please notify us within 30 days of receiving the order. Our customer care department will provide a Return Goods Authorization number (RGA) and shipping address for the return. Please note, return shipping costs are the responsibility of the customer and shipping labels are not provided. Returns are for store credit only and store credit will be available immediately after the items are received (Guaranteed to Love fee is not credited).

5 Year Guaranteed to Love

Standard limited warranty extended from 3 to 5 years.
30 Day Returns
If for any reason you are not satisfied with the window coverings and wish to return them for store credit, please notify us within 30 days of receiving the order. Our customer care department will provide a Return Goods Authorization number (RGA) and shipping address for the return. Please note, return shipping costs are the responsibility of the customer and shipping labels are not provided. Returns are for store credit only and store credit will be available immediately after the items are received (Guaranteed to Love fee is not credited).