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Had a minor problem with top down operation.
Aug 6 2017
Qualityquality ratingInstallationinstallation ratingAppearanceappearance rating
Measuring: I measured my own blinds!
Installation: I installed my own blinds!

Had a minor problem with top down operation. The mfg. was prompt in replacing and repairing. Pleasure to work with.
Nancy A
Bridgeville, DE

I like the blinds.
Jun 14 2017
Qualityquality ratingInstallationinstallation ratingAppearanceappearance rating
Measuring: I measured my own blinds!
Installation: I installed my own blinds!

I like the blinds. They look nice and make the room very dark.
Installation was also pretty easy.
Sam
Jersey City, NJ

This was a replacement for the same product I had bought 3 years ago from another dealer.
Nov 13 2016
Qualityquality ratingInstallationinstallation ratingAppearanceappearance rating
Measuring: I measured my own blinds!
Installation: I installed my own blinds!

This was a replacement for the same product I had bought 3 years ago from another dealer. My dog damaged it so I had to replace it and the original dealer no longer carried it. I was so happy to find it at Blind Chalet and the price was less than I had paid originally as well as less that other places where I found the same blind. They also provided the extra brackets that were needed for the size I purchased which I had to special order from the original dealer. Very happy with this blind and have them in all rooms of my home.
Paula
Spring Grove, IL

Pros:
I work night shift and have to sleep during the day and these shades(with included side channels) block 99% of all light from the sun directly beaming on the window.
Aug 12 2016
Qualityquality ratingInstallationinstallation ratingAppearanceappearance rating
Measuring: I measured my own blinds!
Installation: I installed my own blinds!

Pros:
I work night shift and have to sleep during the day and these shades(with included side channels) block 99% of all light from the sun directly beaming on the window. I could use the extra foam to make it block 100% of the light, but I just don't care enough. I'm totally happy with these as is, my room is cooler and I can sleep in darkness during the middle of the day!

Cons:
I gave the correct window measurements per instructions and the shades came the right size, but I wish the shade was longer(up&down). When I lower the shade all the way it doesn't automatically reach the bottom of the window, I have to manually push it down to the bottom. This is only a minor annoyance, since it still totally works. It would have been better if the shade was longer than the window since it goes up and down anyways.

I will definitely be ordering the next shade I need from Blinds Chalet.
Michael
Santa Rosa, CA

I ordered two sets of the SlumberShade 3/8" blackout double cell shades.
Mar 15 2016
Qualityquality ratingInstallationinstallation ratingAppearanceappearance rating
Measuring: I measured my own blinds!
Installation: I installed my own blinds!

I ordered two sets of the SlumberShade 3/8" blackout double cell shades. I have to say that they're absolutely great! They block out all the light from outside, even on a very sunny day. I had a bit of difficulty installed the shade that was 74" wide, but it wasn't the shade that was the problem - it was my window frame that gave me a bit of grief. The directions, for both the shades and the side panels (which were very easy to install as well - what a great idea, using magnets!), were both nicely illustrated and easy to understand. Thank you again!
Thomas
Mountain Top, PA



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x Blinds Chalet Guarantee Options
DetailsStandardGuaranteed to LastGuaranteed to Love
PricingFREE$$$
Warranty Duration
3 year limited warranty✓✓✓
5 year limited warranty✓✓
Warranty Coverage
Defects✓✓✓
Parts✓✓✓
Cell separation✓✓✓
30 Day Returns(in-store credit)✓

complete details about our guarantee
Guarantee

What Is Covered

Our window coverings are covered against manufacturing defects in materials or craftsmanship when used as intended, provided that:

  • The product has been correctly measured, installed, and operated.
  • All Blinds Chalet guidelines regarding product limitations, maintenance, and care have been followed.

Who Is Eligible

This warranty applies solely to the original purchaser of the product and is non-transferable.


Blinds Chalet’s Responsibility

If a covered defect is confirmed, Blinds Chalet will, at its discretion, repair the product, replace affected parts, or provide a comparable replacement.


Costs not included: The customer is responsible for expenses related to shipping as well as any measuring, installation, removal, or reinstallation services. Labor charges, service visits, and similar costs are not covered by this warranty.

What Is Not Covered

  • Damage resulting from accidents, alterations, misuse, abuse, or neglect.
  • Improper measurement, installation, cleaning, or maintenance.
  • Normal wear and tear, including fading, discoloration, or deterioration from sunlight or moisture.
  • Frayed cords, cord breakage, or reduced cord performance due to age or heavy use.

Fading and normal aging of materials are expected characteristics and are not considered defects.


Warranty Limitations

This warranty is exclusive and replaces any other expressed or implied warranties. No Blinds Chalet employee or representative is authorized to modify or extend these terms.


Blinds Chalet will not be liable for indirect, incidental, or consequential damages resulting from product use or failure.


How to Request Service


Blinds Chalet Customer Care
[email protected]
(480) 470-1127


Please include:

  • Original proof of purchase, which can be your order number or purchase confirmation email
  • A brief description of the issue
  • The location of the window covering and clear photos or video of the issue


Resolution on Warranties and Guarantees
  • BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective. Limit 1 remake per covered product.
  • If there are multiple blinds/shades in the same room, only the defective product will be replaced/repaired.
  • In the event that a product, color or product feature has been discontinued and it is no longer available we will provide a substitute product as similar as possible to the original blind or shade.
  • Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.
  • If a product or component has been discontinued, Blinds Chalet will repair or replace the affected part with the closest available match in design and color.
5 Year Guaranteed to Last
  • Standard limited warranty extended from 3 to 5 years.
5 Year Guaranteed to Love
  • Standard limited warranty extended from 3 to 5 years.
  • 30 Day Returns
    If for any reason you are not satisfied with the window coverings and wish to return them for store credit, please notify us within 30 days of receiving the order. Our customer care department will provide a Return Goods Authorization number (RGA) and shipping address for the return. Please note, return shipping costs are the responsibility of the customer and shipping labels are not provided. Returns are for store credit only and store credit will be available immediately after the items are received (Guaranteed to Love fee is not credited).
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Please note that the Retail price may not reflect the prevailing market price or the regular retail price. It is common for products to be sold at lower prices than the Retail price due to various factors, including promotional events, discounts, market competition, or supplier agreements.

Products may be offered at the same or lower "After Coupon" prices during future promotional events starting on or after the final day of any advertised promotion.

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