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I ordered 2 blinds (both were 2 blinds on one header).
Sep 5 2010
Qualityquality ratingInstallationinstallation ratingAppearanceappearance rating
Measuring: I measured my own blinds!
Installation: I installed my own blinds!

I ordered 2 blinds (both were 2 blinds on one header). The first blinds arrived bent, due to damage in shipment. Customer service responded quickly and we had replacement blinds very quickly. One set was great, but when we hung the second one the right sided blind hung crooked. We tried to adjust it with no luck. Then my husband figured out how to interchange blinds from the damaged set to the good one. All is well. I do feel that if we had called again that we would have received another blind as customer service has been very helpful.
Kathy
Wake Forest, NC

I just keep coming back and order more.
Aug 30 2010
Qualityquality ratingInstallationinstallation ratingAppearanceappearance rating
Measuring: I measured my own blinds!
Installation: I installed my own blinds!

I just keep coming back and order more. I build homes and with each custom home, I install blinds from Blinds Chalet. They are great quality and fast shipping. I have never been disappointed.
Holly
Mount Pleasant, TX

From the beginning to the end everything went smoothly, i.e., communication, receipt of order, shipping info.
Aug 30 2010
Qualityquality ratingInstallationinstallation ratingAppearanceappearance rating
Measuring: I measured my own blinds!
Installation: I installed my own blinds!

From the beginning to the end everything went smoothly, i.e., communication, receipt of order, shipping info. UPS delivery was another story however.
Debra
Fernley, NV

When ordering, I marked the box "inside" and somehow ended up all outside on my order.
Jul 13 2010
Qualityquality ratingInstallationinstallation ratingAppearanceappearance rating
Measuring: I hired a professional to measure.
Installation: I installed my own blinds!

When ordering, I marked the box "inside" and somehow ended up all outside on my order. With this hindsight, my advise is to make a copy of your screen shot of how you ordered your blinds. You will get a confirmation email. Review that (I didn't) to assure it is as you ordered and call immediately if not. The blinds were mis ordered as outside so we had to cram them into the window boxes where they belonged. They stick out, but they do look pretty. They were quite the challenge to install, but I think that is in part to them not being ordered as I instructed. Considering, they look pretty rockin. Oh...one more note, one blind was totally missing and another shipped damaged (it was all wrapped up with a big ole dent in it clearly from factory!) Blindchallet took care of a speedy replacement for both blinds. The blinds work smoothly and look gorgeous in the windows.
Suzanne
Dallas, TX

These blinds are just what I ordered.
Jul 10 2010
Qualityquality ratingInstallationinstallation ratingAppearanceappearance rating
Measuring: I measured my own blinds!
Installation: I installed my own blinds!

These blinds are just what I ordered. They look great on my window. I like the 2" slats, no holes and the installation was easy. Easy to clean. Only problem I see is the ends of blinds tend to go up higher than the middle. I bent the middle up and that took care of it. Overall very satisfied.
sybl
belleville, IL



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x Blinds Chalet Guarantee Options
DetailsStandardGuaranteed to LastGuaranteed to Love
PricingFREE$$$
Warranty Duration
3 year limited warranty✓✓✓
5 year limited warranty✓✓
Warranty Coverage
Defects✓✓✓
Parts✓✓✓
Warping slats✓✓✓
30 Day Returns(in-store credit)✓

complete details about our guarantee
Guarantee

What Is Covered

Our window coverings are covered against manufacturing defects in materials or craftsmanship when used as intended, provided that:

  • The product has been correctly measured, installed, and operated.
  • All Blinds Chalet guidelines regarding product limitations, maintenance, and care have been followed.

Who Is Eligible

This warranty applies solely to the original purchaser of the product and is non-transferable.


Blinds Chalet’s Responsibility

If a covered defect is confirmed, Blinds Chalet will, at its discretion, repair the product, replace affected parts, or provide a comparable replacement.


Costs not included: The customer is responsible for expenses related to shipping as well as any measuring, installation, removal, or reinstallation services. Labor charges, service visits, and similar costs are not covered by this warranty.

What Is Not Covered

  • Damage resulting from accidents, alterations, misuse, abuse, or neglect.
  • Improper measurement, installation, cleaning, or maintenance.
  • Normal wear and tear, including fading, discoloration, or deterioration from sunlight or moisture.
  • Frayed cords, cord breakage, or reduced cord performance due to age or heavy use.

Fading and normal aging of materials are expected characteristics and are not considered defects.


Warranty Limitations

This warranty is exclusive and replaces any other expressed or implied warranties. No Blinds Chalet employee or representative is authorized to modify or extend these terms.


Blinds Chalet will not be liable for indirect, incidental, or consequential damages resulting from product use or failure.


How to Request Service


Blinds Chalet Customer Care
[email protected]
(480) 470-1127


Please include:

  • Original proof of purchase, which can be your order number or purchase confirmation email
  • A brief description of the issue
  • The location of the window covering and clear photos or video of the issue


Resolution on Warranties and Guarantees
  • BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective. Limit 1 remake per covered product.
  • If there are multiple blinds/shades in the same room, only the defective product will be replaced/repaired.
  • In the event that a product, color or product feature has been discontinued and it is no longer available we will provide a substitute product as similar as possible to the original blind or shade.
  • Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.
  • If a product or component has been discontinued, Blinds Chalet will repair or replace the affected part with the closest available match in design and color.
5 Year Guaranteed to Last
  • Standard limited warranty extended from 3 to 5 years.
5 Year Guaranteed to Love
  • Standard limited warranty extended from 3 to 5 years.
  • 30 Day Returns
    If for any reason you are not satisfied with the window coverings and wish to return them for store credit, please notify us within 30 days of receiving the order. Our customer care department will provide a Return Goods Authorization number (RGA) and shipping address for the return. Please note, return shipping costs are the responsibility of the customer and shipping labels are not provided. Returns are for store credit only and store credit will be available immediately after the items are received (Guaranteed to Love fee is not credited).
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Please note that the Retail price may not reflect the prevailing market price or the regular retail price. It is common for products to be sold at lower prices than the Retail price due to various factors, including promotional events, discounts, market competition, or supplier agreements.

Products may be offered at the same or lower "After Coupon" prices during future promotional events starting on or after the final day of any advertised promotion.

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