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I ordered 2 blinds (both were 2 blinds on one header).
Sep 5 2010
Qualityquality ratingInstallationinstallation ratingAppearanceappearance rating
Measuring: I measured my own blinds!
Installation: I installed my own blinds!

I ordered 2 blinds (both were 2 blinds on one header). The first blinds arrived bent, due to damage in shipment. Customer service responded quickly and we had replacement blinds very quickly. One set was great, but when we hung the second one the right sided blind hung crooked. We tried to adjust it with no luck. Then my husband figured out how to interchange blinds from the damaged set to the good one. All is well. I do feel that if we had called again that we would have received another blind as customer service has been very helpful.
Kathy
Wake Forest, NC

I just keep coming back and order more.
Aug 30 2010
Qualityquality ratingInstallationinstallation ratingAppearanceappearance rating
Measuring: I measured my own blinds!
Installation: I installed my own blinds!

I just keep coming back and order more. I build homes and with each custom home, I install blinds from Blinds Chalet. They are great quality and fast shipping. I have never been disappointed.
Holly
Mount Pleasant, TX

From the beginning to the end everything went smoothly, i.e., communication, receipt of order, shipping info.
Aug 30 2010
Qualityquality ratingInstallationinstallation ratingAppearanceappearance rating
Measuring: I measured my own blinds!
Installation: I installed my own blinds!

From the beginning to the end everything went smoothly, i.e., communication, receipt of order, shipping info. UPS delivery was another story however.
Debra
Fernley, NV

When ordering, I marked the box "inside" and somehow ended up all outside on my order.
Jul 13 2010
Qualityquality ratingInstallationinstallation ratingAppearanceappearance rating
Measuring: I hired a professional to measure.
Installation: I installed my own blinds!

When ordering, I marked the box "inside" and somehow ended up all outside on my order. With this hindsight, my advise is to make a copy of your screen shot of how you ordered your blinds. You will get a confirmation email. Review that (I didn't) to assure it is as you ordered and call immediately if not. The blinds were mis ordered as outside so we had to cram them into the window boxes where they belonged. They stick out, but they do look pretty. They were quite the challenge to install, but I think that is in part to them not being ordered as I instructed. Considering, they look pretty rockin. Oh...one more note, one blind was totally missing and another shipped damaged (it was all wrapped up with a big ole dent in it clearly from factory!) Blindchallet took care of a speedy replacement for both blinds. The blinds work smoothly and look gorgeous in the windows.
Suzanne
Dallas, TX

These blinds are just what I ordered.
Jul 10 2010
Qualityquality ratingInstallationinstallation ratingAppearanceappearance rating
Measuring: I measured my own blinds!
Installation: I installed my own blinds!

These blinds are just what I ordered. They look great on my window. I like the 2" slats, no holes and the installation was easy. Easy to clean. Only problem I see is the ends of blinds tend to go up higher than the middle. I bent the middle up and that took care of it. Overall very satisfied.
sybl
belleville, IL

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x Blinds Chalet Guarantee Options
DetailsGoodBetterBest
PricingFREE$$$
Duration
3 year limited warranty✓✓✓
5 year limited warranty✓✓
5 year unlimited✓
Warranty
Defects✓✓✓
Parts✓✓✓
Warping slats✓✓✓
Restrings✓✓✓
Normal wear & tear✓
Anything✓
30 Day Returns✓
3 Year Standard Guarantee
Who is covered:
  • Warranties cover the original purchaser of the window blinds and shades.
What is covered:
  • Any defects in materials of workmanship
  • Operating mechanisms and other parts
  • Cell separation on honeycomb/cellular shades
  • Warping slats for faux wood and wood blinds
  • Broken vertical vanes
  • Restrings for internal cords
What is not covered:
  • Parts that fail due to accident, alteration and/or improper use
  • Normal wear and tear
  • Color fading due to excessive exposure to sunlight, moisture or improper cleaning
  • Accidental damage
Resolution:
  • BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective.
  • If there are multiple blinds/shades in the same room, only the defective product will be replaced/repaired.
  • In the event that a product, color or product feature has been discontinued and it is no longer available we will provide a substitute product as similar as possible to the original blind or shade.
  • Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.

30 Day Returns

This plan does not cover returns.
5 Year Guaranteed to Last
Who is covered:
  • Warranties cover the original purchaser of the window blinds and shades.
What is covered:
  • Any defects in materials of workmanship
  • Operating mechanisms and other parts
  • Cell separation on honeycomb/cellular shades
  • Warping slats for faux wood and wood blinds
  • Broken vertical vanes
  • Restrings for internal cords
What is not covered:
  • Parts that fail due to accident, alteration and/or improper use
  • Normal wear and tear
  • Color fading due to excessive exposure to sunlight, moisture or improper cleaning
  • Accidental damage
Resolution:
  • BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective. Limit 1 remake per covered product.
  • If there are multiple blinds/shades in the same room, only the defective product will be replaced/repaired.
  • In the event that a product, color or product feature has been discontinued and it is no longer available we will provide a substitute product as similar as possible to the original blind or shade.
  • Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.

30 Day Returns

This plan does not cover returns.
5 Year Guaranteed to Love
Who is covered:
  • Warranties cover the original purchaser of the window blinds and shades.
What is covered:
  • Any defects in materials of workmanship
  • Operating mechanisms and other parts
  • Cell separation on honeycomb/cellular shades
  • Warping slats for faux wood and wood blinds
  • Broken vertical vanes
  • Restrings for internal cords
  • Parts that fail due to accident, alteration and/or improper use
  • Normal wear and tear
  • Color fading due to excessive exposure to sunlight, moisture or improper cleaning
  • Accidental damage
Resolution:
  • BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective. Limit 1 remake per covered product.
  • If there are multiple blinds/shades in the same room, only the defective product will be replaced/repaired.
  • In the event that a product, color or product feature has been discontinued and it is no longer available we will provide a substitute product as similar as possible to the original blind or shade.
  • Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.

30 Day Returns

If for any reason you are not satisfied with the window coverings and wish to return them for store credit, please notify us within 30 days of receiving the order. Our customer care department will provide a Return Goods Authorization number (RGA) and shipping address for the return. Please note, return shipping costs are the responsibility of the customer and shipping labels are not provided. Returns are for store credit only and store credit will be available immediately after the items are received (Guaranteed to Love fee is not credited).

Shutters,custom graphic shades, commercial/dealer orders are not covered.
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Please note that the Retail price may not reflect the prevailing market price or the regular retail price. It is common for products to be sold at lower prices than the Retail price due to various factors, including promotional events, discounts, market competition, or supplier agreements.

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