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Very happy with everything we order from BlindsChalet and have referred them to family & friends.<br>They stand by their products.
Oct 11 2022
Qualityquality ratingInstallationinstallation ratingAppearanceappearance rating
Measuring: I measured my own blinds!
Installation: I installed my own blinds!

Very happy with everything we order from BlindsChalet and have referred them to family & friends.
They stand by their products.
Pam
Haverhill, MA

I previously ordered a set of these blinds for my kitchen and love how they look.
Oct 2 2022
Qualityquality ratingInstallationinstallation ratingAppearanceappearance rating
Measuring: I measured my own blinds!
Installation: I installed my own blinds!

I previously ordered a set of these blinds for my kitchen and love how they look. When I needed a set for my bathroom, I ordered these and am 100% pleased with them.
Josephine
Newport News, VA

Fit perfectly - appreciate the quick turn around time on order
Sep 14 2022
Qualityquality ratingInstallationinstallation ratingAppearanceappearance rating
Measuring: I measured my own blinds!

Fit perfectly - appreciate the quick turn around time on order
MERRY
GLENDALE, AZ

I already wrote a review!
Sep 1 2022
Qualityquality ratingInstallationinstallation ratingAppearanceappearance rating
Measuring: I measured my own blinds!
Installation: I installed my own blinds!

I already wrote a review! Your product is A+ but your customer service is crap! Shows how much you really care? If and you read my prior post, how about putting a rush order on those louver wands you never sent with my blinds? This rating is fir the product onky! It's ironic though...where's your rating category for customer service? I bet you purposely leave that one out cause in a word.. you suck. Again, the only thing that warrants these ratings is the product itsrlf. Everythibg else on the administrative side of the agenda is all downhill from there. I won't be comibg back here. I'll be heading over to blinds.com.
David
Troy, NY

I came here because this was more economical that blinds.com.
Aug 31 2022
Qualityquality ratingInstallationinstallation ratingAppearanceappearance rating
Measuring: I measured my own blinds!
Installation: I installed my own blinds!

I came here because this was more economical that blinds.com. Whata mistake! I guess you really get what you pay for. My mesaurements were precise right down to the eighth of an inch (width) but still the blinds are short on both sides by about 1/2". Doesn't seem like much until your blinds start to slide from side to side when you pull the cord. Now, the blinds sat for about a week before I put them up so believe me, I'd have ritten this alot sooner if I had put them up when they first arrived. Oh, and did I mention...no rods for either 19" blinds. None! I'm literally standing on top of a ladder to close the louvers because there's nothing to turn them with. Where's your QC check out the door? Honestly, this exoerience was horrible. Period. Send me the rods (that I paid for) so I don't have to climb a ladder everytime I want to open or close the blinds.
David
Troy, NY



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x Blinds Chalet Guarantee Options
DetailsStandardGuaranteed to LastGuaranteed to Love
PricingFREE$$$
Warranty Duration
3 year limited warranty✓✓✓
5 year limited warranty✓✓
Warranty Coverage
Defects✓✓✓
Parts✓✓✓
30 Day Returns(in-store credit)✓

complete details about our guarantee
Guarantee

What Is Covered

Our window coverings are covered against manufacturing defects in materials or craftsmanship when used as intended, provided that:

  • The product has been correctly measured, installed, and operated.
  • All Blinds Chalet guidelines regarding product limitations, maintenance, and care have been followed.

Who Is Eligible

This warranty applies solely to the original purchaser of the product and is non-transferable.


Blinds Chalet’s Responsibility

If a covered defect is confirmed, Blinds Chalet will, at its discretion, repair the product, replace affected parts, or provide a comparable replacement.


Costs not included: The customer is responsible for expenses related to shipping as well as any measuring, installation, removal, or reinstallation services. Labor charges, service visits, and similar costs are not covered by this warranty.

What Is Not Covered

  • Damage resulting from accidents, alterations, misuse, abuse, or neglect.
  • Improper measurement, installation, cleaning, or maintenance.
  • Normal wear and tear, including fading, discoloration, or deterioration from sunlight or moisture.
  • Frayed cords, cord breakage, or reduced cord performance due to age or heavy use.

Fading and normal aging of materials are expected characteristics and are not considered defects.


Warranty Limitations

This warranty is exclusive and replaces any other expressed or implied warranties. No Blinds Chalet employee or representative is authorized to modify or extend these terms.


Blinds Chalet will not be liable for indirect, incidental, or consequential damages resulting from product use or failure.


How to Request Service


Blinds Chalet Customer Care
[email protected]
(480) 470-1127


Please include:

  • Original proof of purchase, which can be your order number or purchase confirmation email
  • A brief description of the issue
  • The location of the window covering and clear photos or video of the issue


Resolution on Warranties and Guarantees
  • BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective. Limit 1 remake per covered product.
  • If there are multiple blinds/shades in the same room, only the defective product will be replaced/repaired.
  • In the event that a product, color or product feature has been discontinued and it is no longer available we will provide a substitute product as similar as possible to the original blind or shade.
  • Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.
  • If a product or component has been discontinued, Blinds Chalet will repair or replace the affected part with the closest available match in design and color.
5 Year Guaranteed to Last
  • Standard limited warranty extended from 3 to 5 years.
5 Year Guaranteed to Love
  • Standard limited warranty extended from 3 to 5 years.
  • 30 Day Returns
    If for any reason you are not satisfied with the window coverings and wish to return them for store credit, please notify us within 30 days of receiving the order. Our customer care department will provide a Return Goods Authorization number (RGA) and shipping address for the return. Please note, return shipping costs are the responsibility of the customer and shipping labels are not provided. Returns are for store credit only and store credit will be available immediately after the items are received (Guaranteed to Love fee is not credited).
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Please note that the Retail price may not reflect the prevailing market price or the regular retail price. It is common for products to be sold at lower prices than the Retail price due to various factors, including promotional events, discounts, market competition, or supplier agreements.

Products may be offered at the same or lower "After Coupon" prices during future promotional events starting on or after the final day of any advertised promotion.

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