What Is CoveredOur window coverings are covered against manufacturing defects in materials or craftsmanship when used as intended, provided that: - The product has been correctly measured, installed, and operated.
- All Blinds Chalet guidelines regarding product limitations, maintenance, and care have been followed.
Who Is Eligible
This warranty applies solely to the original purchaser of the product and is non-transferable.
Blinds Chalet’s Responsibility
If a covered defect is confirmed, Blinds Chalet will, at its discretion, repair the product, replace affected parts, or provide a comparable replacement.
Costs not included: The customer is responsible for expenses related to shipping as well as any measuring, installation, removal, or reinstallation services. Labor charges, service visits, and similar costs are not covered by this warranty.
What Is Not Covered- Damage resulting from accidents, alterations, misuse, abuse, or neglect.
- Improper measurement, installation, cleaning, or maintenance.
- Normal wear and tear, including fading, discoloration, or deterioration from sunlight or moisture.
- Frayed cords, cord breakage, or reduced cord performance due to age or heavy use.
Fading and normal aging of materials are expected characteristics and are not considered defects.
Warranty Limitations
This warranty is exclusive and replaces any other expressed or implied warranties. No Blinds Chalet employee or representative is authorized to modify or extend these terms.
Blinds Chalet will not be liable for indirect, incidental, or consequential damages resulting from product use or failure.
How to Request Service
Please include: - Original proof of purchase, which can be your order number or purchase confirmation email
- A brief description of the issue
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The location of the window covering and clear photos or video of the issue
To help us determine the cause of a fit issue and process a Guaranteed to Fit request, photos and/or measurements may be required. Depending on the issue, we may ask for photos showing the window opening, product, installation, or a tape measure across the window. Because we are assisting remotely, this documentation allows us and the manufacturer to accurately evaluate the issue.
Resolution on Warranties and Guarantees -
BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective. Limit 1 remake per covered product.
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If there are multiple blinds/shades in the same room, only the defective product will be replaced/repaired.
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In the event that a product, color or product feature has been discontinued and it is no longer available we will provide a substitute product as similar as possible to the original blind or shade.
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Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.
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If a product or component has been discontinued, Blinds Chalet will repair or replace the affected part with the closest available match in design and color.
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