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Your blinds are well made, accurate in dimensions and easy to install.
Feb 6 2012
Qualityquality ratingInstallationinstallation ratingAppearanceappearance rating
Measuring: I measured my own blinds!
Installation: I installed my own blinds!

Your blinds are well made, accurate in dimensions and easy to install. In fact, we just ordered four more.
David
Eastham, MA

The shade itself is very nice and well-priced.
Nov 3 2011
Qualityquality ratingInstallationinstallation ratingAppearanceappearance rating
Measuring: I measured my own blinds!
Installation: I installed my own blinds!

The shade itself is very nice and well-priced. I bought it for my kitchen after I saw it in This Old House magazine, which said the fabric could be washed if necessary, unlike most. My dissatisfaction is with the poorly written installation instructions. As a veteran of installing other brands of blinds, I thought I knew all the pitfalls. My advice: clamp a metal straight edge to the top sill to act as a stop so you will get the brackets in a perfectly straight line and then the shade will snap in easily. Center the shade exactly in the window side-to-side. Then, disregard the instruction to draw the line for the side tracks; it's wrong. Instead, once the shade is up, "dry fit" the side tracks so that the shade will drop straight down. Important because if the track is a little forward or backward of the shade, the shade will catch on the track and not lower smoothly. Once you like the look of the track, then pencil down each side of the track. Center the sticky magnet between the two lines. Also, it's a better idea to tape the extra cord up to the bottom of the shade rather than cut it--you might need to adjust something in the future. Be aware that cordless shades are shipped with only one handle (even thought the instructions say you need at least two), and you will have to request the second one. This seemed odd to me. I mean, of course a 42" wide blind is going to need two handles. And the factory put the fuzzy draft strip on the front of the shade. I had to gingerly peel it off and reposition it. But on the plus side, it's a really beautiful, energy efficient, double-wall shade and it fit the opening just right.
Susan
Afton, MN

Nice shades.
Sep 30 2011
Qualityquality ratingInstallationinstallation ratingAppearanceappearance rating
Measuring: I measured my own blinds!
Installation: I installed my own blinds!

Nice shades. Let in enough light yet keeps the hot sun from heating up the room. like the up and down option. fit was right on and installation was easy.
fred
ortonville, MI

After a correction/exchange on my order, I installed everything without a problem.
Apr 25 2011
Qualityquality ratingInstallationinstallation ratingAppearanceappearance rating
Measuring: I measured my own blinds!
Installation: I installed my own blinds!

After a correction/exchange on my order, I installed everything without a problem. Blinds snapped into place and we notice a big difference retaining heat in the house. My wife no longer feels drafts throughout the house. That is major! Looking forward to same for keeping house cool in summer.
Michael
New Boston, NH

Great look and great fit.
Feb 13 2011
Qualityquality ratingInstallationinstallation ratingAppearanceappearance rating
Measuring: I measured my own blinds!
Installation: I installed my own blinds!

Great look and great fit.
John
Parkton, MD



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x Blinds Chalet Guarantee Options
DetailsStandardGuaranteed to LastGuaranteed to Love
PricingFREE$$$
Warranty Duration
3 year limited warranty✓✓✓
5 year limited warranty✓✓
Warranty Coverage
Defects✓✓✓
Parts✓✓✓
Cell separation✓✓✓
30 Day Returns(in-store credit)✓

complete details about our guarantee
Guarantee

What Is Covered

Our window coverings are covered against manufacturing defects in materials or craftsmanship when used as intended, provided that:

  • The product has been correctly measured, installed, and operated.
  • All Blinds Chalet guidelines regarding product limitations, maintenance, and care have been followed.

Who Is Eligible

This warranty applies solely to the original purchaser of the product and is non-transferable.


Blinds Chalet’s Responsibility

If a covered defect is confirmed, Blinds Chalet will, at its discretion, repair the product, replace affected parts, or provide a comparable replacement.


Costs not included: The customer is responsible for expenses related to shipping as well as any measuring, installation, removal, or reinstallation services. Labor charges, service visits, and similar costs are not covered by this warranty.

What Is Not Covered

  • Damage resulting from accidents, alterations, misuse, abuse, or neglect.
  • Improper measurement, installation, cleaning, or maintenance.
  • Normal wear and tear, including fading, discoloration, or deterioration from sunlight or moisture.
  • Frayed cords, cord breakage, or reduced cord performance due to age or heavy use.

Fading and normal aging of materials are expected characteristics and are not considered defects.


Warranty Limitations

This warranty is exclusive and replaces any other expressed or implied warranties. No Blinds Chalet employee or representative is authorized to modify or extend these terms.


Blinds Chalet will not be liable for indirect, incidental, or consequential damages resulting from product use or failure.


How to Request Service


Blinds Chalet Customer Care
[email protected]
(480) 470-1127


Please include:

  • Original proof of purchase, which can be your order number or purchase confirmation email
  • A brief description of the issue
  • The location of the window covering and clear photos or video of the issue


Resolution on Warranties and Guarantees
  • BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective. Limit 1 remake per covered product.
  • If there are multiple blinds/shades in the same room, only the defective product will be replaced/repaired.
  • In the event that a product, color or product feature has been discontinued and it is no longer available we will provide a substitute product as similar as possible to the original blind or shade.
  • Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.
  • If a product or component has been discontinued, Blinds Chalet will repair or replace the affected part with the closest available match in design and color.
5 Year Guaranteed to Last
  • Standard limited warranty extended from 3 to 5 years.
5 Year Guaranteed to Love
  • Standard limited warranty extended from 3 to 5 years.
  • 30 Day Returns
    If for any reason you are not satisfied with the window coverings and wish to return them for store credit, please notify us within 30 days of receiving the order. Our customer care department will provide a Return Goods Authorization number (RGA) and shipping address for the return. Please note, return shipping costs are the responsibility of the customer and shipping labels are not provided. Returns are for store credit only and store credit will be available immediately after the items are received (Guaranteed to Love fee is not credited).
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Please note that the Retail price may not reflect the prevailing market price or the regular retail price. It is common for products to be sold at lower prices than the Retail price due to various factors, including promotional events, discounts, market competition, or supplier agreements.

Products may be offered at the same or lower "After Coupon" prices during future promotional events starting on or after the final day of any advertised promotion.

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