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Once I got the shade installed, everything was great.
Sep 1 2020
Qualityquality ratingInstallationinstallation ratingAppearanceappearance rating
Measuring: I measured my own blinds!
Installation: I installed my own blinds!

Once I got the shade installed, everything was great. It operates smoothly and looks great. However, the installation didn't go as smoothly as I thought it would. Once I found the correct installation instructions and read them through a couple of times, I figured I would have them installed in a half hour or less. The issue I had was to do with the very vague instructions when it came to where to position the mounting brackets (I did an inside mount) so they were out of the way of the mechanisms in the headrail. I think there should be more detail explaining this such as fitting the brackets before mounting them to the window frame possibly with a diagram indicating what to avoid. Then, instructing to (with brackets clipped to the head rail) to then hold it in position to mark the mounting location on the window frame. Maybe because my shade was only 22" wide things are a lot more congested but I feel that could be mentioned in the instructions.
Kerry
Sheboygan, WI

Once I got the shade installed, everything was great.
Sep 1 2020
Qualityquality ratingInstallationinstallation ratingAppearanceappearance rating
Measuring: I measured my own blinds!
Installation: I installed my own blinds!

Once I got the shade installed, everything was great. It operates smoothly and looks great. However, the installation didn't go as smoothly as I thought it would. Once I found the correct installation instructions and read them through a couple of times, I figured I would have them installed in a half hour or less. The issue I had was to do with the very vague instructions when it came to where to position the mounting brackets (I did an inside mount) so they were out of the way of the mechanisms in the headrail. I think there should be more detail explaining this such as fitting the brackets before mounting them to the window frame possibly with a diagram indicating what to avoid. Then, instructing to (with brackets clipped to the head rail) to then hold it in position to mark the mounting location on the window frame. Maybe because my shade was only 22" wide things are a lot more congested but I feel that could be mentioned in the instructions.
Kerry
Sheboygan, WI

Excellent Product
Aug 9 2020
Qualityquality ratingInstallationinstallation ratingAppearanceappearance rating
Measuring: I measured my own blinds!
Installation: I installed my own blinds!

Excellent Product
J. Michael
Kingston, NY

Fits perfectly.
Aug 5 2020
Qualityquality ratingInstallationinstallation ratingAppearanceappearance rating
Measuring: I measured my own blinds!
Installation: I installed my own blinds!

Fits perfectly. I really like it.
Edith
Cedar City, UT

I love my premier double cell shade, this company made my life much easy order was prefect 5 stars thanks shirley
Aug 3 2020
Qualityquality ratingInstallationinstallation ratingAppearanceappearance rating
Measuring: I measured my own blinds!
Installation: I hired a professional installer.

I love my premier double cell shade, this company made my life much easy order was prefect 5 stars thanks shirley
shirley
detroit, MI



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x Blinds Chalet Guarantee Options
DetailsStandardGuaranteed to LastGuaranteed to Love
PricingFREE$$$
Warranty Duration
3 year limited warranty✓✓✓
5 year limited warranty✓✓
Warranty Coverage
Defects✓✓✓
Parts✓✓✓
Cell separation✓✓✓
30 Day Returns(in-store credit)✓

complete details about our guarantee
Guarantee

What Is Covered

Our window coverings are covered against manufacturing defects in materials or craftsmanship when used as intended, provided that:

  • The product has been correctly measured, installed, and operated.
  • All Blinds Chalet guidelines regarding product limitations, maintenance, and care have been followed.

Who Is Eligible

This warranty applies solely to the original purchaser of the product and is non-transferable.


Blinds Chalet’s Responsibility

If a covered defect is confirmed, Blinds Chalet will, at its discretion, repair the product, replace affected parts, or provide a comparable replacement.


Costs not included: The customer is responsible for expenses related to shipping as well as any measuring, installation, removal, or reinstallation services. Labor charges, service visits, and similar costs are not covered by this warranty.

What Is Not Covered

  • Damage resulting from accidents, alterations, misuse, abuse, or neglect.
  • Improper measurement, installation, cleaning, or maintenance.
  • Normal wear and tear, including fading, discoloration, or deterioration from sunlight or moisture.
  • Frayed cords, cord breakage, or reduced cord performance due to age or heavy use.

Fading and normal aging of materials are expected characteristics and are not considered defects.


Warranty Limitations

This warranty is exclusive and replaces any other expressed or implied warranties. No Blinds Chalet employee or representative is authorized to modify or extend these terms.


Blinds Chalet will not be liable for indirect, incidental, or consequential damages resulting from product use or failure.


How to Request Service


Blinds Chalet Customer Care
[email protected]
(480) 470-1127


Please include:

  • Original proof of purchase, which can be your order number or purchase confirmation email
  • A brief description of the issue
  • The location of the window covering and clear photos or video of the issue


Resolution on Warranties and Guarantees
  • BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective. Limit 1 remake per covered product.
  • If there are multiple blinds/shades in the same room, only the defective product will be replaced/repaired.
  • In the event that a product, color or product feature has been discontinued and it is no longer available we will provide a substitute product as similar as possible to the original blind or shade.
  • Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.
  • If a product or component has been discontinued, Blinds Chalet will repair or replace the affected part with the closest available match in design and color.
5 Year Guaranteed to Last
  • Standard limited warranty extended from 3 to 5 years.
5 Year Guaranteed to Love
  • Standard limited warranty extended from 3 to 5 years.
  • 30 Day Returns
    If for any reason you are not satisfied with the window coverings and wish to return them for store credit, please notify us within 30 days of receiving the order. Our customer care department will provide a Return Goods Authorization number (RGA) and shipping address for the return. Please note, return shipping costs are the responsibility of the customer and shipping labels are not provided. Returns are for store credit only and store credit will be available immediately after the items are received (Guaranteed to Love fee is not credited).
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Please note that the Retail price may not reflect the prevailing market price or the regular retail price. It is common for products to be sold at lower prices than the Retail price due to various factors, including promotional events, discounts, market competition, or supplier agreements.

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