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Thank you Blinds Chalet.
Apr 11 2012
Qualityquality ratingInstallationinstallation ratingAppearanceappearance rating
Measuring: I measured my own blinds!
Installation: I installed my own blinds!

Thank you Blinds Chalet. I was dealing with noise from a nearby road and interrupted sleep. After much review, I purchased you EnergyTrack translucent double shades. These blinds have greatly reduced noise, much more than I could have ever expected, and I now I can sleep in peace.
james
long beach, CA

This shade is super, it looks very good, operates well and seems to block heat/cold (I've only had them installed for a week.) I think it is a great translucent shade all around.
Mar 22 2012
Qualityquality ratingInstallationinstallation ratingAppearanceappearance rating
Measuring: I measured my own blinds!
Installation: I installed my own blinds!

This shade is super, it looks very good, operates well and seems to block heat/cold (I've only had them installed for a week.) I think it is a great translucent shade all around. I took measurements myself (carefully and multiple times) and the shades fit perfectly. I thought the instructions for installation were difficult. The description of what to do was too brief and the pictures very sparse. I wish there had been a video on the website. I was ultimately to install them by myself and didn't make any mistakes.
JEFFERY
CAVE CREEK, AZ

We absolutely LOVE the EnergyTrack shade!
Nov 25 2011
Qualityquality ratingInstallationinstallation ratingAppearanceappearance rating
Measuring: I measured my own blinds!
Installation: I installed my own blinds!

We absolutely LOVE the EnergyTrack shade! Double cell shade looks great too. Exactly what we were looking for to solve our problem cold air coming thru a pass thru window from our 3 season sunroom to our kitchen. A custom window treatment co. wanted $1200 for a thermal lined roman shade that would still not of completely sealed off the window. My husband had no problem installing them and we are thrilled. Highly recommend this product, no others out there like it!
Sandra
Boonton, NJ

GREAT product.
Nov 20 2011
Qualityquality ratingInstallationinstallation ratingAppearanceappearance rating
Measuring: I measured my own blinds!
Installation: I installed my own blinds!

GREAT product. Does exactly what we wanted. Our application is very unusual since we have it in a doorway separating the upstairs/downstairs of the house. We didn't want a traditional door (for a variety of reasons) but needed a thermal barrier between the heated downstairs and the (usually) unheated upstairs. The only complaint we have is that if it were 1/4 inch wider it would never come out of the track. The customer service person was fabulous and when the product arrived with a small cut in the shade, it was immediately replaced at no charge. The shade is totally effective at keeping the two different room temperatures apart. We couldn't be happier with the product and the treatment received and would (and have) strongly recommended this company to friends and relatives.
Scott
Forestville, NY

I was a little apprehensive ordering online custom fit blinds but we are very pleased.
May 9 2011
Qualityquality ratingInstallationinstallation ratingAppearanceappearance rating
Measuring: I measured my own blinds!
Installation: I installed my own blinds!

I was a little apprehensive ordering online custom fit blinds but we are very pleased. After I installed the first found they was very easy to install. Also we had our first very warm day was impressed how much they block out the heat and can't wait to see how they preform next winter. Thanks.
Philip
Santa Rosa, CA



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x Blinds Chalet Guarantee Options
DetailsStandardGuaranteed to LastGuaranteed to Love
PricingFREE$$$
Warranty Duration
3 year limited warranty✓✓✓
5 year limited warranty✓✓
Warranty Coverage
Defects✓✓✓
Parts✓✓✓
Cell separation✓✓✓
30 Day Returns(in-store credit)✓

complete details about our guarantee
Guarantee

What Is Covered

Our window coverings are covered against manufacturing defects in materials or craftsmanship when used as intended, provided that:

  • The product has been correctly measured, installed, and operated.
  • All Blinds Chalet guidelines regarding product limitations, maintenance, and care have been followed.

Who Is Eligible

This warranty applies solely to the original purchaser of the product and is non-transferable.


Blinds Chalet’s Responsibility

If a covered defect is confirmed, Blinds Chalet will, at its discretion, repair the product, replace affected parts, or provide a comparable replacement.


Costs not included: The customer is responsible for expenses related to shipping as well as any measuring, installation, removal, or reinstallation services. Labor charges, service visits, and similar costs are not covered by this warranty.

What Is Not Covered

  • Damage resulting from accidents, alterations, misuse, abuse, or neglect.
  • Improper measurement, installation, cleaning, or maintenance.
  • Normal wear and tear, including fading, discoloration, or deterioration from sunlight or moisture.
  • Frayed cords, cord breakage, or reduced cord performance due to age or heavy use.

Fading and normal aging of materials are expected characteristics and are not considered defects.


Warranty Limitations

This warranty is exclusive and replaces any other expressed or implied warranties. No Blinds Chalet employee or representative is authorized to modify or extend these terms.


Blinds Chalet will not be liable for indirect, incidental, or consequential damages resulting from product use or failure.


How to Request Service


Blinds Chalet Customer Care
[email protected]
(480) 470-1127


Please include:

  • Original proof of purchase, which can be your order number or purchase confirmation email
  • A brief description of the issue
  • The location of the window covering and clear photos or video of the issue


Resolution on Warranties and Guarantees
  • BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective. Limit 1 remake per covered product.
  • If there are multiple blinds/shades in the same room, only the defective product will be replaced/repaired.
  • In the event that a product, color or product feature has been discontinued and it is no longer available we will provide a substitute product as similar as possible to the original blind or shade.
  • Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.
  • If a product or component has been discontinued, Blinds Chalet will repair or replace the affected part with the closest available match in design and color.
5 Year Guaranteed to Last
  • Standard limited warranty extended from 3 to 5 years.
5 Year Guaranteed to Love
  • Standard limited warranty extended from 3 to 5 years.
  • 30 Day Returns
    If for any reason you are not satisfied with the window coverings and wish to return them for store credit, please notify us within 30 days of receiving the order. Our customer care department will provide a Return Goods Authorization number (RGA) and shipping address for the return. Please note, return shipping costs are the responsibility of the customer and shipping labels are not provided. Returns are for store credit only and store credit will be available immediately after the items are received (Guaranteed to Love fee is not credited).
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Please note that the Retail price may not reflect the prevailing market price or the regular retail price. It is common for products to be sold at lower prices than the Retail price due to various factors, including promotional events, discounts, market competition, or supplier agreements.

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