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We ordered new blinds for the whole house from your company.
May 2 2010
Qualityquality ratingInstallationinstallation ratingAppearanceappearance rating
Measuring: I measured my own blinds!
Installation: I installed my own blinds!

We ordered new blinds for the whole house from your company. The product arrived in just about a week. All looked well except for the longest slates (70-inches) which were crushed during transportation. The slates could not be used.

However overall we were satisfied with the quality, appearance and price.

Thank you.

Oscar Saldana
916-266-3083
[email protected]

oscar
elk grove, CA

Since you asked about my last order.
May 1 2010
Qualityquality ratingInstallationinstallation ratingAppearanceappearance rating
Measuring: I measured my own blinds!
Installation: I installed my own blinds!

Since you asked about my last order. I'll tell you that I have ordered blinds from you folks for the last couple years, and your product quality is fine. If there's a problem, it's with your packaging.

My last order arrived in a triangular box. Triangles are extremely strong shapes. But covering all three corners was a heavy corner cardboard that was triple taped on. After removing the 3 corner protectors I tried removing three of the large end staples, to pull the product out. No luck. It was wedged in there, so I used my long nose pliers to pull out the 15 staples along one of the corners. It took awhile, but I finally got the box open. Inside, was a tightly wrapped cylinder of bubblewrap and tape. Once I sliced through that, there was a second plastic bag to cut through without cutting into the product. After I finally got to the product I saw there was all the hardware I'd need, plus three large L brackets and a bag of 15 large screws that were obviously meant for some other blind.

So I can appreciate you folks wanting to make sure your product arrives undamaged, but my last package was over protected to say the least. And while I can use the large heavy duty L-brackets and all those large screws you sent for some future woodworking project, I think if you needlessly include extra incorrect hardware you will confuse some customers who have never installed your products before.

Just my 2 cents since you asked.
Brian
Newport, OR

My husband and I are very pleased.
Apr 30 2010
Qualityquality ratingInstallationinstallation ratingAppearanceappearance rating
Measuring: I measured my own blinds!
Installation: I installed my own blinds!

My husband and I are very pleased. We purchased the blinds for a houseboat with unusual window measurements. They fit perfectly and look great.
Mary
Russellville, KY

Excellent product.
Apr 30 2010
Qualityquality ratingInstallationinstallation ratingAppearanceappearance rating
Measuring: I measured my own blinds!
Installation: I installed my own blinds!

Excellent product. Fast delivery.
jeannine
jonesboro, GA

Opening the delivery packaging was the most challenging step of the installation!
Apr 29 2010
Qualityquality ratingInstallationinstallation ratingAppearanceappearance rating
Measuring: I measured my own blinds!
Installation: I installed my own blinds!

Opening the delivery packaging was the most challenging step of the installation! I got some help from my daughter on proper installation of the valance (that wasn't intuitive to me). Otherwise, product was as expected and the price was hard to beat for 'custom size' that was just made to fit my windows. Thank you.
Anita
Milford, MI



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x Blinds Chalet Guarantee Options
DetailsStandardGuaranteed to LastGuaranteed to Love
PricingFREE$$$
Warranty Duration
3 year limited warranty✓✓✓
5 year limited warranty✓✓
Warranty Coverage
Defects✓✓✓
Parts✓✓✓
30 Day Returns(in-store credit)✓

complete details about our guarantee
Guarantee

What Is Covered

Our window coverings are covered against manufacturing defects in materials or craftsmanship when used as intended, provided that:

  • The product has been correctly measured, installed, and operated.
  • All Blinds Chalet guidelines regarding product limitations, maintenance, and care have been followed.

Who Is Eligible

This warranty applies solely to the original purchaser of the product and is non-transferable.


Blinds Chalet’s Responsibility

If a covered defect is confirmed, Blinds Chalet will, at its discretion, repair the product, replace affected parts, or provide a comparable replacement.


Costs not included: The customer is responsible for expenses related to shipping as well as any measuring, installation, removal, or reinstallation services. Labor charges, service visits, and similar costs are not covered by this warranty.

What Is Not Covered

  • Damage resulting from accidents, alterations, misuse, abuse, or neglect.
  • Improper measurement, installation, cleaning, or maintenance.
  • Normal wear and tear, including fading, discoloration, or deterioration from sunlight or moisture.
  • Frayed cords, cord breakage, or reduced cord performance due to age or heavy use.

Fading and normal aging of materials are expected characteristics and are not considered defects.


Warranty Limitations

This warranty is exclusive and replaces any other expressed or implied warranties. No Blinds Chalet employee or representative is authorized to modify or extend these terms.


Blinds Chalet will not be liable for indirect, incidental, or consequential damages resulting from product use or failure.


How to Request Service


Blinds Chalet Customer Care
[email protected]
(480) 470-1127


Please include:

  • Original proof of purchase, which can be your order number or purchase confirmation email
  • A brief description of the issue
  • The location of the window covering and clear photos or video of the issue


Resolution on Warranties and Guarantees
  • BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective. Limit 1 remake per covered product.
  • If there are multiple blinds/shades in the same room, only the defective product will be replaced/repaired.
  • In the event that a product, color or product feature has been discontinued and it is no longer available we will provide a substitute product as similar as possible to the original blind or shade.
  • Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.
  • If a product or component has been discontinued, Blinds Chalet will repair or replace the affected part with the closest available match in design and color.
5 Year Guaranteed to Last
  • Standard limited warranty extended from 3 to 5 years.
5 Year Guaranteed to Love
  • Standard limited warranty extended from 3 to 5 years.
  • 30 Day Returns
    If for any reason you are not satisfied with the window coverings and wish to return them for store credit, please notify us within 30 days of receiving the order. Our customer care department will provide a Return Goods Authorization number (RGA) and shipping address for the return. Please note, return shipping costs are the responsibility of the customer and shipping labels are not provided. Returns are for store credit only and store credit will be available immediately after the items are received (Guaranteed to Love fee is not credited).
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