Bali Motorization App - Setting Up a Gateway Device

Video Description

This quick video and step-by-step checklist walks you through setting up a Bali motorization gateway device so your Bali motorized shades connect to the Bali Motorization app (and, if supported, voice assistants and automations). You’ll place and power the gateway, join it to your network, add it in the app, update firmware, and then discover/import your shades into rooms and groups.

What You Need

Bali gateway device (with power adapter and, if included, an Ethernet cable)

Bali Motorization app installed and signed in on your phone/tablet

Network access: Wi-Fi (2.4 GHz typically required) or Ethernet to your router

Your Wi-Fi SSID & password (if using wireless)

Before You Start

Placement: Put the gateway near your router for the first setup, then move it to a central spot within range of your shades. Keep it off the floor and away from large metal objects.

Network tips: Many gateways use 2.4 GHz Wi-Fi for range. If you see both 2.4 and 5 GHz networks, choose 2.4 for setup.

Account ready: Open the Bali Motorization app and confirm you’re signed in with the correct home/location.

Step-by-Step Setup

Power the gateway: Plug in the power adapter. Wait for the status LED to show “ready to pair” (see your model’s card for exact LED pattern).

Connect to your network:
- Wi-Fi: In the app, go to Settings > Add Gateway (names may vary), choose Wi-Fi, pick your SSID, and enter the password.
- Ethernet: Connect the cable from gateway to router. The app should detect a wired gateway automatically.

Add in the app: Follow the on-screen prompt to scan a QR code on the gateway or select it from the nearby devices list. Name it (e.g., “Main Floor Gateway”).

Update firmware: If prompted, run the update now to ensure reliable pairing and features.

Import or pair shades: From Devices/Shades, tap Add Shade (or Discover). If your Bali shades are already powered and within range, they may be detected automatically. Otherwise, put each shade into pairing mode per its Bali instructions and add it.

Organize rooms & groups: Assign each shade to a room; create groups for whole-room control. Test Up / Stop / Down for each device.

Optional: Voice & Automations (If Supported)

In the app, open Integrations (or similar) and follow prompts to link a supported assistant/platform.

Create scenes/automations (morning/evening) using saved Favorites or time triggers.

Best Practices

Place the gateway centrally and elevated (bookshelf or cabinet top) for best coverage.

Large homes may benefit from a second gateway or relocating the gateway closer to distant rooms.

After adding shades, cycle them once and set upper/lower limits and Favorite positions in the app for precise control.

Troubleshooting

Gateway not found: Move your phone closer, reboot your router, and power-cycle the gateway. Temporarily disable VPNs during setup.

Wi-Fi won’t join: Use 2.4 GHz SSID, confirm WPA2 password, and avoid special characters if possible. Try Ethernet for the first connection, then switch to Wi-Fi.

Shades not discovered: Verify the gateway is online, stand closer to the shade, and put the shade into pairing mode again. Check that the shade’s batteries/power are good.

Intermittent control: Reposition the gateway away from routers, microwaves, or dense walls; update firmware; and ensure your phone and app are up to date.

Factory reset (as a last resort): Press/hold the gateway’s reset pin/button per the quick-start card (often 10–15 seconds) and re-add it in the app.

Outfitting more rooms? Request free swatches to compare colors and opacities in your lighting. Shop our complete selection of blinds and shades by Bali

Bali Gateway — Setup FAQs

Is a gateway required for Bali motorized shades?

For full app control, multi-room grouping, and integrations, yes—use a Bali gateway. Some Bali motors support basic direct control, but the gateway unlocks app features and automations.

Does the Bali gateway need 2.4 GHz Wi-Fi?

Most gateways connect over 2.4 GHz for range. If your router broadcasts both 2.4 and 5 GHz with the same name, separate the SSIDs or use Ethernet for initial setup, then switch to Wi-Fi in the app.

Where should I place the gateway for best performance?

Place it centrally, a few feet off the floor, away from large metal objects or appliances. If you have long distances or many walls, move it closer to the target room or add a second gateway.

How many Bali shades can one gateway handle?

Capacity varies by model and firmware, but a single gateway typically supports many shades across multiple rooms. If response slows or coverage is limited, add another gateway to split the load or improve range.

Can multiple household members use the Bali app with one gateway?

Yes. Sign in on additional phones using the same Bali account (or use the app’s household sharing if available). Everyone will control the same rooms, groups, and scenes.

How do I reset and re-add the Bali gateway if something goes wrong?

Press and hold the gateway’s reset button (often 10–15 seconds) until the LED shows the factory-reset pattern, then use Settings > Add Gateway in the Bali app to set it up again and re-import your shades.

Details	Standard	Guaranteed to Last	Guaranteed to Love
Pricing	FREE	$	$$
Warranty Duration
3 year limited warranty	✓	✓	✓
5 year limited warranty		✓	✓
Warranty Coverage
Defects	✓	✓	✓
Parts	✓	✓	✓
30 Day Returns(in-store credit)			✓

Details

Standard

Guaranteed to Last

Guaranteed to Love

Pricing

FREE

Warranty Duration

3 year limited warranty

✓

5 year limited warranty

✓

Warranty Coverage

Defects

✓

Parts

✓

30 Day Returns(in-store credit)

✓

Guarantee
What Is Covered Our window coverings are covered against manufacturing defects in materials or craftsmanship when used as intended, provided that: The product has been correctly measured, installed, and operated. All Blinds Chalet guidelines regarding product limitations, maintenance, and care have been followed. Who Is Eligible This warranty applies solely to the original purchaser of the product and is non-transferable. Blinds Chalet’s Responsibility If a covered defect is confirmed, Blinds Chalet will, at its discretion, repair the product, replace affected parts, or provide a comparable replacement. Costs not included: The customer is responsible for expenses related to shipping as well as any measuring, installation, removal, or reinstallation services. Labor charges, service visits, and similar costs are not covered by this warranty. What Is Not Covered Damage resulting from accidents, alterations, misuse, abuse, or neglect. Improper measurement, installation, cleaning, or maintenance. Normal wear and tear, including fading, discoloration, or deterioration from sunlight or moisture. Frayed cords, cord breakage, or reduced cord performance due to age or heavy use. Fading and normal aging of materials are expected characteristics and are not considered defects. Warranty Limitations This warranty is exclusive and replaces any other expressed or implied warranties. No Blinds Chalet employee or representative is authorized to modify or extend these terms. Blinds Chalet will not be liable for indirect, incidental, or consequential damages resulting from product use or failure. How to Request Service Blinds Chalet Customer Care [email protected] (480) 470-1127 Please include: Original proof of purchase, which can be your order number or purchase confirmation email A brief description of the issue The location of the window covering and clear photos or video of the issue Resolution on Warranties and Guarantees BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective. Limit 1 remake per covered product. If there are multiple blinds/shades in the same room, only the defective product will be replaced/repaired. In the event that a product, color or product feature has been discontinued and it is no longer available we will provide a substitute product as similar as possible to the original blind or shade. Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer. If a product or component has been discontinued, Blinds Chalet will repair or replace the affected part with the closest available match in design and color.

Guarantee

What Is Covered

Our window coverings are covered against manufacturing defects in materials or craftsmanship when used as intended, provided that:

The product has been correctly measured, installed, and operated.
All Blinds Chalet guidelines regarding product limitations, maintenance, and care have been followed.

Who Is Eligible

This warranty applies solely to the original purchaser of the product and is non-transferable.

Blinds Chalet’s Responsibility

If a covered defect is confirmed, Blinds Chalet will, at its discretion, repair the product, replace affected parts, or provide a comparable replacement.

Costs not included: The customer is responsible for expenses related to shipping as well as any measuring, installation, removal, or reinstallation services. Labor charges, service visits, and similar costs are not covered by this warranty.

What Is Not Covered

Damage resulting from accidents, alterations, misuse, abuse, or neglect.
Improper measurement, installation, cleaning, or maintenance.
Normal wear and tear, including fading, discoloration, or deterioration from sunlight or moisture.
Frayed cords, cord breakage, or reduced cord performance due to age or heavy use.

Fading and normal aging of materials are expected characteristics and are not considered defects.

Warranty Limitations

This warranty is exclusive and replaces any other expressed or implied warranties. No Blinds Chalet employee or representative is authorized to modify or extend these terms.

Blinds Chalet will not be liable for indirect, incidental, or consequential damages resulting from product use or failure.

How to Request Service

Blinds Chalet Customer Care
[email protected]
(480) 470-1127

Please include:

Original proof of purchase, which can be your order number or purchase confirmation email
A brief description of the issue
The location of the window covering and clear photos or video of the issue

Resolution on Warranties and Guarantees

BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective. Limit 1 remake per covered product.
If there are multiple blinds/shades in the same room, only the defective product will be replaced/repaired.
In the event that a product, color or product feature has been discontinued and it is no longer available we will provide a substitute product as similar as possible to the original blind or shade.
Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.
If a product or component has been discontinued, Blinds Chalet will repair or replace the affected part with the closest available match in design and color.

5 Year Guaranteed to Last
Standard limited warranty extended from 3 to 5 years.

5 Year Guaranteed to Last

Standard limited warranty extended from 3 to 5 years.

5 Year Guaranteed to Love
Standard limited warranty extended from 3 to 5 years. 30 Day Returns If for any reason you are not satisfied with the window coverings and wish to return them for store credit, please notify us within 30 days of receiving the order. Our customer care department will provide a Return Goods Authorization number (RGA) and shipping address for the return. Please note, return shipping costs are the responsibility of the customer and shipping labels are not provided. Returns are for store credit only and store credit will be available immediately after the items are received (Guaranteed to Love fee is not credited).

5 Year Guaranteed to Love

Standard limited warranty extended from 3 to 5 years.
30 Day Returns
If for any reason you are not satisfied with the window coverings and wish to return them for store credit, please notify us within 30 days of receiving the order. Our customer care department will provide a Return Goods Authorization number (RGA) and shipping address for the return. Please note, return shipping costs are the responsibility of the customer and shipping labels are not provided. Returns are for store credit only and store credit will be available immediately after the items are received (Guaranteed to Love fee is not credited).