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The shades are wonderful and look good.
Sep 28 2010
Qualityquality ratingInstallationinstallation ratingAppearanceappearance rating
Measuring: I measured my own blinds!
Installation: I installed my own blinds!

The shades are wonderful and look good. I wish they were a bit longer as the stiffness of the blackout material doesn't allow them to close completely without finagling with them a bit, but it's not bad. When installing, we had to move the top brackets toward the middle more because the end caps on the shades got in the way of attaching the shades to the brackets. Other than that, installation was pretty simple and easy to do. The blackouts are definitely that - your room will be completely black, so make sure that's what you want! We chose top down, bottom up so we could let in light and still enjoy privacy.
Jane
Oceanside, CA

Works well.
Sep 28 2010
Qualityquality ratingInstallationinstallation ratingAppearanceappearance rating
Measuring: I measured my own blinds!
Installation: I installed my own blinds!

Works well. Looks nice. Complete blackout except for a thin outline around all the edges. The top and bottom need some foam or something to conform to uneven surfaces. Next time I would order 1/4 inch wide to reduce the light leak between the shade and the rails. The plastic rails could be trimmed a bit if the shade came in too wide.
Mark
San Antonio, TX

This product shipped a while after the translucent blinds.
Aug 14 2010
Qualityquality ratingInstallationinstallation ratingAppearanceappearance rating
Measuring: I measured my own blinds!
Installation: I installed my own blinds!

This product shipped a while after the translucent blinds. The bottom of this blind was missing the felt or weather stripping at the bottom so I had to go and find some to get this installed for my customer. Not that happy with the sides that came with they were very translucent and I painted them to make it a Blackout installation. The one I bought in the past were good though. I didn't have time to wait any longer for repairs or replacement.
Troy
Medicine Hat, CA

Blinds Chalet was the only place I could find the blackout cell shades with tracks in the color I wanted.
Aug 1 2010
Qualityquality ratingInstallationinstallation ratingAppearanceappearance rating
Measuring: I measured my own blinds!
Installation: I installed my own blinds!

Blinds Chalet was the only place I could find the blackout cell shades with tracks in the color I wanted. The price was excellent although had some trouble getting the discount on line. Order status or expected delivery date would have been helpful as after 7-10 days, I had to call to find out the status only to find out that the delivery was going to happen when I was away. Customer Service was fabulous in resolving this issue and then keeping me informed.

The quality and installation were similar to other cellular shades I have installed. Some improvements to the shade construction/customer satisfaction would be a better string quality and design. I had the bottom up/top down and the strings are too flimsy and routinely twist with each other. The strings and tracks should come in the same color as the shade as the standard option or at least as an upgrade. I had an inside mount and when you attached the metal holding brackets to the top/inside, it makes it difficult to clip in the shades. I have added small washes to other installations to give some clearance and makes clipping in blinds much easier.

With the said, the blinds look good and perform the task of keeping out the light as they were installed in a home theater room.

Thank you.
Robert C
Phoenix, AZ

So far, so good.
Jul 13 2010
Qualityquality ratingInstallationinstallation ratingAppearanceappearance rating
Measuring: I measured my own blinds!
Installation: I installed my own blinds!

So far, so good. However, the light still leaks along the edges. The strip on each side does help, but 1) they are opaque; and 2) the light sneaks around it.
Otherwise I like it.
Lisa
Sartell, MN



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x Blinds Chalet Guarantee Options
DetailsStandardGuaranteed to LastGuaranteed to Love
PricingFREE$$$
Warranty Duration
3 year limited warranty✓✓✓
5 year limited warranty✓✓
Warranty Coverage
Defects✓✓✓
Parts✓✓✓
Cell separation✓✓✓
30 Day Returns(in-store credit)✓

complete details about our guarantee
Guarantee

What Is Covered

Our window coverings are covered against manufacturing defects in materials or craftsmanship when used as intended, provided that:

  • The product has been correctly measured, installed, and operated.
  • All Blinds Chalet guidelines regarding product limitations, maintenance, and care have been followed.

Who Is Eligible

This warranty applies solely to the original purchaser of the product and is non-transferable.


Blinds Chalet’s Responsibility

If a covered defect is confirmed, Blinds Chalet will, at its discretion, repair the product, replace affected parts, or provide a comparable replacement.


Costs not included: The customer is responsible for expenses related to shipping as well as any measuring, installation, removal, or reinstallation services. Labor charges, service visits, and similar costs are not covered by this warranty.

What Is Not Covered

  • Damage resulting from accidents, alterations, misuse, abuse, or neglect.
  • Improper measurement, installation, cleaning, or maintenance.
  • Normal wear and tear, including fading, discoloration, or deterioration from sunlight or moisture.
  • Frayed cords, cord breakage, or reduced cord performance due to age or heavy use.

Fading and normal aging of materials are expected characteristics and are not considered defects.


Warranty Limitations

This warranty is exclusive and replaces any other expressed or implied warranties. No Blinds Chalet employee or representative is authorized to modify or extend these terms.


Blinds Chalet will not be liable for indirect, incidental, or consequential damages resulting from product use or failure.


How to Request Service


Blinds Chalet Customer Care
[email protected]
(480) 470-1127


Please include:

  • Original proof of purchase, which can be your order number or purchase confirmation email
  • A brief description of the issue
  • The location of the window covering and clear photos or video of the issue


Resolution on Warranties and Guarantees
  • BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective. Limit 1 remake per covered product.
  • If there are multiple blinds/shades in the same room, only the defective product will be replaced/repaired.
  • In the event that a product, color or product feature has been discontinued and it is no longer available we will provide a substitute product as similar as possible to the original blind or shade.
  • Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.
  • If a product or component has been discontinued, Blinds Chalet will repair or replace the affected part with the closest available match in design and color.
5 Year Guaranteed to Last
  • Standard limited warranty extended from 3 to 5 years.
5 Year Guaranteed to Love
  • Standard limited warranty extended from 3 to 5 years.
  • 30 Day Returns
    If for any reason you are not satisfied with the window coverings and wish to return them for store credit, please notify us within 30 days of receiving the order. Our customer care department will provide a Return Goods Authorization number (RGA) and shipping address for the return. Please note, return shipping costs are the responsibility of the customer and shipping labels are not provided. Returns are for store credit only and store credit will be available immediately after the items are received (Guaranteed to Love fee is not credited).
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