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Blinds worked well, the endcaps however were not inserted properly causing creasing of the blinds at the top.
Aug 9 2012
Qualityquality ratingInstallationinstallation ratingAppearanceappearance rating
Measuring: I measured my own blinds!
Installation: I installed my own blinds!

Blinds worked well, the endcaps however were not inserted properly causing creasing of the blinds at the top. I removed the end caps and uncreased the blinds, then re-inserted the end caps.

Blinds seemed really thin, not sure how this compares to other blinds since this is the first time I got them.
Shen Kuang
Rockville, MD

Blind did not come with the "top down" feature that was advertised, but other than that it works just fine.
Jul 20 2012
Qualityquality ratingInstallationinstallation ratingAppearanceappearance rating
Measuring: I measured my own blinds!
Installation: I installed my own blinds!

Blind did not come with the "top down" feature that was advertised, but other than that it works just fine.
Earsel
Puyallup, WA

After ordering the free samples, I was confident in the materials and colors to go ahead and make a purchase for 9 blinds.
Mar 31 2012
Qualityquality ratingInstallationinstallation ratingAppearanceappearance rating
Measuring: I measured my own blinds!
Installation: I installed my own blinds!

After ordering the free samples, I was confident in the materials and colors to go ahead and make a purchase for 9 blinds. I was not disappointed in the least. The shipment arrived quickly and I was able to easily install the blinds myself. The light block is total. The tracks complete the seal on the window side flawlessly making for excellent insulation characteristics when combined with the double cell foil lined pleats. The top and bottom rail (I bought top-down / bottom-up) are solid aluminum so they will never sag. The rails are matched in color perfectly to the shades.

I wanted to get good shades; and I did. I'm very pleased.
Greg
Salisbury, MA

Make sure you measure the length correct and do not add-on because that is what the track is cut to.
Mar 30 2012
Qualityquality ratingInstallationinstallation ratingAppearanceappearance rating
Measuring: I measured my own blinds!
Installation: I installed my own blinds!

Make sure you measure the length correct and do not add-on because that is what the track is cut to. Note that the track is not the same as the slumber track. The slumber track is wider and is black inside. We were sent slumber tracks on two of our three windows by mistake by the manufacturer and they are much better than the energy tracks. The manufacturer also sent one window track cut way too small. It takes about two weeks to receive a new shipment. The colors are different than online so make sure to get samples. It seems like the blinds are just really lined paper. The headrail does not fit easily into the bracket and is not a great design. The customer service is great and blinds chalet offers a great price but the manufacturer and blinds themselves are lacking. Not sure it is worth the price.
Rebecca
Houston, TX

The shades were pretty easy to install but I was disappointed with the "blackout" feature of the shades.
Jan 19 2012
Qualityquality ratingInstallationinstallation ratingAppearanceappearance rating
Measuring: I measured my own blinds!
Installation: I installed my own blinds!

The shades were pretty easy to install but I was disappointed with the "blackout" feature of the shades. They are no better than the shades I had up for that purpose. Light still comes in all around shade. The shade itself is the only thing that "blacks out" any light. I was better off with what I had. Also one of the lines running through the shade pulled through causing shade to go up and down lopsided. Minor inconveinence but still a problem. Other than that the shades were well made and packaged well.
Denise
Olyphant, PA



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x Blinds Chalet Guarantee Options
DetailsStandardGuaranteed to LastGuaranteed to Love
PricingFREE$$$
Warranty Duration
3 year limited warranty✓✓✓
5 year limited warranty✓✓
Warranty Coverage
Defects✓✓✓
Parts✓✓✓
Cell separation✓✓✓
30 Day Returns(in-store credit)✓

complete details about our guarantee
Guarantee

What Is Covered

Our window coverings are covered against manufacturing defects in materials or craftsmanship when used as intended, provided that:

  • The product has been correctly measured, installed, and operated.
  • All Blinds Chalet guidelines regarding product limitations, maintenance, and care have been followed.

Who Is Eligible

This warranty applies solely to the original purchaser of the product and is non-transferable.


Blinds Chalet’s Responsibility

If a covered defect is confirmed, Blinds Chalet will, at its discretion, repair the product, replace affected parts, or provide a comparable replacement.


Costs not included: The customer is responsible for expenses related to shipping as well as any measuring, installation, removal, or reinstallation services. Labor charges, service visits, and similar costs are not covered by this warranty.

What Is Not Covered

  • Damage resulting from accidents, alterations, misuse, abuse, or neglect.
  • Improper measurement, installation, cleaning, or maintenance.
  • Normal wear and tear, including fading, discoloration, or deterioration from sunlight or moisture.
  • Frayed cords, cord breakage, or reduced cord performance due to age or heavy use.

Fading and normal aging of materials are expected characteristics and are not considered defects.


Warranty Limitations

This warranty is exclusive and replaces any other expressed or implied warranties. No Blinds Chalet employee or representative is authorized to modify or extend these terms.


Blinds Chalet will not be liable for indirect, incidental, or consequential damages resulting from product use or failure.


How to Request Service


Blinds Chalet Customer Care
[email protected]
(480) 470-1127


Please include:

  • Original proof of purchase, which can be your order number or purchase confirmation email
  • A brief description of the issue
  • The location of the window covering and clear photos or video of the issue


Resolution on Warranties and Guarantees
  • BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective. Limit 1 remake per covered product.
  • If there are multiple blinds/shades in the same room, only the defective product will be replaced/repaired.
  • In the event that a product, color or product feature has been discontinued and it is no longer available we will provide a substitute product as similar as possible to the original blind or shade.
  • Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.
  • If a product or component has been discontinued, Blinds Chalet will repair or replace the affected part with the closest available match in design and color.
5 Year Guaranteed to Last
  • Standard limited warranty extended from 3 to 5 years.
5 Year Guaranteed to Love
  • Standard limited warranty extended from 3 to 5 years.
  • 30 Day Returns
    If for any reason you are not satisfied with the window coverings and wish to return them for store credit, please notify us within 30 days of receiving the order. Our customer care department will provide a Return Goods Authorization number (RGA) and shipping address for the return. Please note, return shipping costs are the responsibility of the customer and shipping labels are not provided. Returns are for store credit only and store credit will be available immediately after the items are received (Guaranteed to Love fee is not credited).
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