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I purchased blinds twice from your company.
Sep 21 2012
Qualityquality ratingInstallationinstallation ratingAppearanceappearance rating
Measuring: I measured my own blinds!
Installation: I installed my own blinds!

I purchased blinds twice from your company. Could not be more please with my first purchased.On my second order, I must have been placed with a different suppler. The valance that was sent with the blinds were not the same as the ones that came with my first order. Laguna is the name of the valance. No picture was with the blinds when I ordered them. If so, I would not have ordered them. I am well please with my blinds, just wasn't expecting a different valance. I chatted with a person from blinds chalet and wanted to exchange the laguna valance for the valance I previously received. She said that I would have to purchase the valance at a price of $75.00 each. I could have bought more blinds and got the valance free for that price!
Jackie
Buchanan, GA

The blinds turned out great!
Aug 2 2012
Qualityquality ratingInstallationinstallation ratingAppearanceappearance rating
Measuring: I measured my own blinds!
Installation: I installed my own blinds!

The blinds turned out great! They were much better than I would've even expected!
COLT
OCEAN SPRINGS, MS

These are quality blinds.
Jun 15 2012
Qualityquality ratingInstallationinstallation ratingAppearanceappearance rating
Measuring: I measured my own blinds!
Installation: I installed my own blinds!

These are quality blinds. I researched for a few weeks then decided to take a chance and it payed off. Online chat was helpful. The quality vs price is the best I found. I ordered samples so they matched perfectly to my existing wood. I ordered 8 and none were damaged. Would order again.
Robet
Prairie Grove, AR

Ordered 6 blinds.
May 21 2012
Qualityquality ratingInstallationinstallation ratingAppearanceappearance rating
Measuring: I measured my own blinds!
Installation: I installed my own blinds!

Ordered 6 blinds. Perfect fit for my inside mounts. Rich colors. Blinds are easily removable if needed, because you screw in small clips/holders then snap in the actual blinds. My toddler got a hold of the strings but nothing broke so it's very durable. I researched 5 big online blinds sellers over 2 months before deciding to buy them here. This place was the best quality for the money. Just measure your windows like they direct--don't "estimate" or skip measuring a part of the window. 1/8" counts.
Justin
Nevada, MO

We had 2 valances that were cracked in shipment and no outside mount bottom fasteners were sent.
Oct 12 2011
Qualityquality ratingInstallationinstallation ratingAppearanceappearance rating
Measuring: I measured my own blinds!
Installation: I installed my own blinds!

We had 2 valances that were cracked in shipment and no outside mount bottom fasteners were sent. I immediately reported the problems, took pictures and sent them on the day we received the blinds. The customer service rep was very courteous and said she'd contact the factory right away to get the items replaced.
Roger
Arlington, TX



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x Blinds Chalet Guarantee Options
DetailsStandardGuaranteed to LastGuaranteed to Love
PricingFREE$$$
Warranty Duration
3 year limited warranty✓✓✓
5 year limited warranty✓✓
Warranty Coverage
Defects✓✓✓
Parts✓✓✓
Warping slats✓✓✓
30 Day Returns(in-store credit)✓

complete details about our guarantee
Guarantee

What Is Covered

Our window coverings are covered against manufacturing defects in materials or craftsmanship when used as intended, provided that:

  • The product has been correctly measured, installed, and operated.
  • All Blinds Chalet guidelines regarding product limitations, maintenance, and care have been followed.

Who Is Eligible

This warranty applies solely to the original purchaser of the product and is non-transferable.


Blinds Chalet’s Responsibility

If a covered defect is confirmed, Blinds Chalet will, at its discretion, repair the product, replace affected parts, or provide a comparable replacement.


Costs not included: The customer is responsible for expenses related to shipping as well as any measuring, installation, removal, or reinstallation services. Labor charges, service visits, and similar costs are not covered by this warranty.

What Is Not Covered

  • Damage resulting from accidents, alterations, misuse, abuse, or neglect.
  • Improper measurement, installation, cleaning, or maintenance.
  • Normal wear and tear, including fading, discoloration, or deterioration from sunlight or moisture.
  • Frayed cords, cord breakage, or reduced cord performance due to age or heavy use.

Fading and normal aging of materials are expected characteristics and are not considered defects.


Warranty Limitations

This warranty is exclusive and replaces any other expressed or implied warranties. No Blinds Chalet employee or representative is authorized to modify or extend these terms.


Blinds Chalet will not be liable for indirect, incidental, or consequential damages resulting from product use or failure.


How to Request Service


Blinds Chalet Customer Care
[email protected]
(480) 470-1127


Please include:

  • Original proof of purchase, which can be your order number or purchase confirmation email
  • A brief description of the issue
  • The location of the window covering and clear photos or video of the issue


Resolution on Warranties and Guarantees
  • BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective. Limit 1 remake per covered product.
  • If there are multiple blinds/shades in the same room, only the defective product will be replaced/repaired.
  • In the event that a product, color or product feature has been discontinued and it is no longer available we will provide a substitute product as similar as possible to the original blind or shade.
  • Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.
  • If a product or component has been discontinued, Blinds Chalet will repair or replace the affected part with the closest available match in design and color.
5 Year Guaranteed to Last
  • Standard limited warranty extended from 3 to 5 years.
5 Year Guaranteed to Love
  • Standard limited warranty extended from 3 to 5 years.
  • 30 Day Returns
    If for any reason you are not satisfied with the window coverings and wish to return them for store credit, please notify us within 30 days of receiving the order. Our customer care department will provide a Return Goods Authorization number (RGA) and shipping address for the return. Please note, return shipping costs are the responsibility of the customer and shipping labels are not provided. Returns are for store credit only and store credit will be available immediately after the items are received (Guaranteed to Love fee is not credited).
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Please note that the Retail price may not reflect the prevailing market price or the regular retail price. It is common for products to be sold at lower prices than the Retail price due to various factors, including promotional events, discounts, market competition, or supplier agreements.

Products may be offered at the same or lower "After Coupon" prices during future promotional events starting on or after the final day of any advertised promotion.

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