Tavarua Basics Bamboo Shades Reviews - Page 40

These blinds are very beautiful.

Sep 6 2010

Quality

Installation

Appearance

Measuring: I measured my own blinds!
Installation: I hired a professional installer.

These blinds are very beautiful. I was surprised and pleased by how well made they were, as these are your most basic shades. There is a mechanism that lets you easily control the height without pulling and securing the cords.

Everyone I have dealt with over the phone was gracious and helpful.

You have a great company, and I will use you again when the need arises.

Belinda

Berkley, CA

We are very pleased with the product.

Sep 2 2010

Quality

Installation

Appearance

Measuring: I measured my own blinds!
Installation: I installed my own blinds!

We are very pleased with the product. Just what we were expecting. Excellent customer service.

Brian

East Northport, NY

I have only just seen the blinds and they are very attractive.

Sep 2 2010

Quality

Installation

Appearance

Measuring: I measured my own blinds!
Installation: I hired a professional installer.

I have only just seen the blinds and they are very attractive. The rollease thing is terrific; actually wish now I'd gotten them on every blind. The top flaps covering the blind roller and hardware are a little bit cheap looking - skimpy - but not terrible in any way.

The delivery was another story. Blinds were shipped to an address in Boston and arrived in the morning on a Thursday, 2 weeks and 2 days after ordering. I checked online, saw this, and assumed this was a temporary pause at a central collection station and that they would be in Nantucket the next day or Saturday at the worst. Then I checked again on Sunday to see when they arrived. THEY HAD NOT EVEN LEFT BOSTON. They were just sitting there! DHL, had some pretty lame excuses and acknowledged that they had the proper final delivery address for Nantucket, MA and that they'd get it there by Monday. Long story made short, (and after another phone call to them on Monday to ask why they were still sitting in the warehouse according to tracking) the blinds finally arrived in Nantucket on Monday night, 2 days after the tenants arrived and 3 weeks after ordering.

One truly appalling aspect of working with DHL, was that they even reworked their online tracking reports - after my phone to them on Sunday - to say that they had tried delivering the shades on Thursday, but that no one was home. So I will never recommend or use DHL myself, since this is just bad business practice!

Another frustration in this was that my email to Blinds Chalet on that Sunday, about the situation, with a request for help, seemed to have been lost. So Blinds Chalet did not respond. When I called them on Monday to enlist their help, they were sort of helpful, but could only leave it in DHL's hands. Afterwards, when I asked for a partial refund for all my troubles, they offered to refund only their "handling" fee of $5.95, saying customers are not charged for shipping. (I assume that the cost of shipping is built into the blinds cost) I said $5.95 wouldn't even cover the phone calls from Italy to get this delivery job done. Blind Chalet's position: that this is on DHL.

The only reason to go back to Blinds Chalet is to make sure any additional blinds match the original ones. But the shipping, if you have any kind of time frame crunch, can be a real nightmare, as my experience was.

Katharine

Old Saybrook , CT

The order arrived within the time frame promised.

Aug 28 2010

Quality

Installation

Appearance

Measuring: I measured my own blinds!
Installation: I installed my own blinds!

The order arrived within the time frame promised. The product itself is TOP QUALITY - the materials, construction and hardware materials are superior to anything we could have purchased locally. We also found that the BINDING COLORS, as displayed on the web site are very accurate. The measurements were perfect. Thank you!

David

Massena, NY

I love the blind.

Aug 25 2010

Quality

Installation

Appearance

Measuring: I measured my own blinds!
Installation: I installed my own blinds!

I love the blind.

Sandra

Oro Valley, AZ

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Details	Standard	Guaranteed to Last	Guaranteed to Love
Pricing	FREE	$	$$
Warranty Duration
3 year limited warranty	✓	✓	✓
5 year limited warranty		✓	✓
Warranty Coverage
Defects	✓	✓	✓
Parts	✓	✓	✓
30 Day Returns(in-store credit)			✓

Details

Standard

Guaranteed to Last

Guaranteed to Love

Pricing

FREE

Warranty Duration

3 year limited warranty

✓

5 year limited warranty

✓

Warranty Coverage

Defects

✓

Parts

✓

30 Day Returns(in-store credit)

✓

Guarantee
What Is Covered Our window coverings are covered against manufacturing defects in materials or craftsmanship when used as intended, provided that: The product has been correctly measured, installed, and operated. All Blinds Chalet guidelines regarding product limitations, maintenance, and care have been followed. Who Is Eligible This warranty applies solely to the original purchaser of the product and is non-transferable. Blinds Chalet’s Responsibility If a covered defect is confirmed, Blinds Chalet will, at its discretion, repair the product, replace affected parts, or provide a comparable replacement. Costs not included: The customer is responsible for expenses related to shipping as well as any measuring, installation, removal, or reinstallation services. Labor charges, service visits, and similar costs are not covered by this warranty. What Is Not Covered Damage resulting from accidents, alterations, misuse, abuse, or neglect. Improper measurement, installation, cleaning, or maintenance. Normal wear and tear, including fading, discoloration, or deterioration from sunlight or moisture. Frayed cords, cord breakage, or reduced cord performance due to age or heavy use. Fading and normal aging of materials are expected characteristics and are not considered defects. Warranty Limitations This warranty is exclusive and replaces any other expressed or implied warranties. No Blinds Chalet employee or representative is authorized to modify or extend these terms. Blinds Chalet will not be liable for indirect, incidental, or consequential damages resulting from product use or failure. How to Request Service Blinds Chalet Customer Care [email protected] (480) 470-1127 Please include: Original proof of purchase, which can be your order number or purchase confirmation email A brief description of the issue The location of the window covering and clear photos or video of the issue Resolution on Warranties and Guarantees BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective. Limit 1 remake per covered product. If there are multiple blinds/shades in the same room, only the defective product will be replaced/repaired. In the event that a product, color or product feature has been discontinued and it is no longer available we will provide a substitute product as similar as possible to the original blind or shade. Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer. If a product or component has been discontinued, Blinds Chalet will repair or replace the affected part with the closest available match in design and color.

Guarantee

What Is Covered

Our window coverings are covered against manufacturing defects in materials or craftsmanship when used as intended, provided that:

The product has been correctly measured, installed, and operated.
All Blinds Chalet guidelines regarding product limitations, maintenance, and care have been followed.

Who Is Eligible

This warranty applies solely to the original purchaser of the product and is non-transferable.

Blinds Chalet’s Responsibility

If a covered defect is confirmed, Blinds Chalet will, at its discretion, repair the product, replace affected parts, or provide a comparable replacement.

Costs not included: The customer is responsible for expenses related to shipping as well as any measuring, installation, removal, or reinstallation services. Labor charges, service visits, and similar costs are not covered by this warranty.

What Is Not Covered

Damage resulting from accidents, alterations, misuse, abuse, or neglect.
Improper measurement, installation, cleaning, or maintenance.
Normal wear and tear, including fading, discoloration, or deterioration from sunlight or moisture.
Frayed cords, cord breakage, or reduced cord performance due to age or heavy use.

Fading and normal aging of materials are expected characteristics and are not considered defects.

Warranty Limitations

This warranty is exclusive and replaces any other expressed or implied warranties. No Blinds Chalet employee or representative is authorized to modify or extend these terms.

Blinds Chalet will not be liable for indirect, incidental, or consequential damages resulting from product use or failure.

How to Request Service

Blinds Chalet Customer Care
[email protected]
(480) 470-1127

Please include:

Original proof of purchase, which can be your order number or purchase confirmation email
A brief description of the issue
The location of the window covering and clear photos or video of the issue

Resolution on Warranties and Guarantees

BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective. Limit 1 remake per covered product.
If there are multiple blinds/shades in the same room, only the defective product will be replaced/repaired.
In the event that a product, color or product feature has been discontinued and it is no longer available we will provide a substitute product as similar as possible to the original blind or shade.
Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.
If a product or component has been discontinued, Blinds Chalet will repair or replace the affected part with the closest available match in design and color.

5 Year Guaranteed to Last
Standard limited warranty extended from 3 to 5 years.

5 Year Guaranteed to Last

Standard limited warranty extended from 3 to 5 years.

5 Year Guaranteed to Love
Standard limited warranty extended from 3 to 5 years. 30 Day Returns If for any reason you are not satisfied with the window coverings and wish to return them for store credit, please notify us within 30 days of receiving the order. Our customer care department will provide a Return Goods Authorization number (RGA) and shipping address for the return. Please note, return shipping costs are the responsibility of the customer and shipping labels are not provided. Returns are for store credit only and store credit will be available immediately after the items are received (Guaranteed to Love fee is not credited).

5 Year Guaranteed to Love

Standard limited warranty extended from 3 to 5 years.
30 Day Returns
If for any reason you are not satisfied with the window coverings and wish to return them for store credit, please notify us within 30 days of receiving the order. Our customer care department will provide a Return Goods Authorization number (RGA) and shipping address for the return. Please note, return shipping costs are the responsibility of the customer and shipping labels are not provided. Returns are for store credit only and store credit will be available immediately after the items are received (Guaranteed to Love fee is not credited).