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Blinds Chalet Customer Care

Blinds Chalet Complaints & Customer Service

Have a problem with your Blinds Chalet order? We want to hear about it and help find a solution. Whether you have a question about your order, received a damaged or incorrect product, or need help with a warranty issue, our Customer Care team is here to help.

Contact Customer Care Call (480) 470-1127

Our Approach

When There's a Problem, We Want the Opportunity to Help

Blinds Chalet has been helping homeowners order custom window treatments online since 2006. Over that time, we've served more than 351,000 customers and covered more than 1.3 Million+ windows.


With that many custom orders, we know that occasionally something may not go as planned. A product can arrive damaged, a part can be missing, an item may not operate correctly, or there may be a question about measurements or installation.


If you have a concern, please contact us. Our goal is to understand what happened, determine what options are available and help you reach a resolution.

About Blinds Chalet

  • Since 2006Family-Owned & Operated
  • 351,000 +Customers Served
  • 1.3 Million+Windows Covered
  • 4.8 / 5Google Rating

How We Can Help

Common Order Concerns

If something isn't right with your order, the best next step depends on the issue. Here are some of the most common concerns our Customer Care team can help with.

  • Damaged Product

    If your window treatment or components arrived damaged, contact us with your order information and photos of the damage so we can review the issue.

  • Incorrect or Missing Parts

    Missing brackets, hardware or other components? Contact Customer Care and we'll review what was included with your order.

  • Size or Fit Concerns

    If your blind or shade doesn't fit as expected, contact us so we can review your order measurements, product specifications and available options.

  • Operation Problems

    If your blind or shade isn't raising, lowering, tilting or operating properly, we can help troubleshoot the problem and determine the next step.

  • Installation Questions

    Have a question during installation? Our online instructions and Customer Care team can help you identify the correct installation method or hardware.

  • Warranty Issues

    If you believe your product has a manufacturing defect, contact us so we can review the issue under the applicable warranty or guarantee.

Resolving a Concern

How to Get Help With Your Order

Providing a few details when you contact us can help our team review your concern more quickly.

  1. Contact Customer Care

    Let us know what's wrong and provide your order number or the email address associated with your order.

  2. Send Photos or Video

    For product, fit, damage or operation concerns, clear photos or a short video can help us understand the issue.

  3. We'll Review the Options

    Our team will review the order, product specifications and applicable warranty or guarantee to determine available solutions.

Contact Customer Care Or call us at (480) 470-1127

Customer Protection

Warranty & Guarantee Options

The coverage available for an order depends on the product, nature of the issue and guarantee selected when the order was placed.

Included

Standard Warranty

Blinds Chalet window coverings include our standard limited warranty against covered manufacturing defects in materials or craftsmanship.

View Warranty Information
Optional Protection

Guaranteed to Fit

For orders purchased with Guaranteed to Fit protection, additional options may be available if a measuring mistake causes the product not to fit.

Learn About Measuring
Additional Coverage

Extended Guarantees

Depending on the protection selected with your order, additional warranty or satisfaction coverage may apply.

Review Guarantee Details

Warranty and guarantee terms, limitations and eligibility requirements apply. Please review the applicable terms for complete coverage details.

Customer Feedback

What Happens When Something Goes Wrong?

Some of the most useful customer feedback comes from orders where there was a problem and our team had an opportunity to help resolve it.

Product Issue Resolved

These are very high quality blinds. There was one small issue with a valance and it was immediately addressed at no cost. One of the easiest customer service interactions I have ever encountered.

RubenCincinnati, OH
Damaged Order Resolved

My order was processed and received within a week. Unfortunately they did come damaged but with a quick call and email of damage the order was remade and shipped out.

EileenNorth Caldwell, NJ
Replacement Provided

Blinds arrived quickly. One had a twisted slat, I called and it was quickly replaced. Customer service was friendly and helpful. I would order from this company again.

PeggyInola, OK

Questions & Answers

Blinds Chalet Complaints & Customer Service FAQs

How do I file a complaint with Blinds Chalet?

Contact Blinds Chalet Customer Care and provide your order information along with a description of the problem. Photos or video may also be helpful for product, damage, fit or operation concerns.

What should I do if my blinds arrive damaged?

Contact Customer Care as soon as possible. Keep the product and packaging while your claim is being reviewed, and be prepared to provide photos showing the damage.

What if my custom blinds don't fit?

Contact us so we can review the measurements and order specifications. Available options depend on the cause of the fit issue and any guarantee protection purchased with the order.

Does Blinds Chalet have a warranty?

Yes. Blinds Chalet offers warranty coverage for eligible manufacturing defects, subject to the terms and limitations of the applicable warranty. Additional guarantee options may also be available depending on what was selected with the order.

How can I contact Blinds Chalet Customer Service?

You can contact Blinds Chalet Customer Care through our contact page or call us at (480) 470-1127.

We're Here to Help

Have a Problem With Your Order?

Give our Customer Care team the opportunity to review your concern and help determine the best next step.

Contact Customer Care Call (480) 470-1127
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x Blinds Chalet Guarantee Options
DetailsStandardGuaranteed to LastGuaranteed to Love
PricingFREE$$$
Warranty Duration
3 year limited warranty✓✓✓
5 year limited warranty✓✓
Warranty Coverage
Defects✓✓✓
Parts✓✓✓
30 Day Returns(in-store credit)✓

complete details about our guarantee
Guarantee

What Is Covered

Our window coverings are covered against manufacturing defects in materials or craftsmanship when used as intended, provided that:

  • The product has been correctly measured, installed, and operated.
  • All Blinds Chalet guidelines regarding product limitations, maintenance, and care have been followed.

Who Is Eligible

This warranty applies solely to the original purchaser of the product and is non-transferable.


Blinds Chalet’s Responsibility

If a covered defect is confirmed, Blinds Chalet will, at its discretion, repair the product, replace affected parts, or provide a comparable replacement.


Costs not included: The customer is responsible for expenses related to shipping as well as any measuring, installation, removal, or reinstallation services. Labor charges, service visits, and similar costs are not covered by this warranty.

What Is Not Covered

  • Damage resulting from accidents, alterations, misuse, abuse, or neglect.
  • Improper measurement, installation, cleaning, or maintenance.
  • Normal wear and tear, including fading, discoloration, or deterioration from sunlight or moisture.
  • Frayed cords, cord breakage, or reduced cord performance due to age or heavy use.

Fading and normal aging of materials are expected characteristics and are not considered defects.


Warranty Limitations

This warranty is exclusive and replaces any other expressed or implied warranties. No Blinds Chalet employee or representative is authorized to modify or extend these terms.


Blinds Chalet will not be liable for indirect, incidental, or consequential damages resulting from product use or failure.


How to Request Service


Blinds Chalet Customer Care
Contact us
(480) 470-1127


Please include:

  • Original proof of purchase, which can be your order number or purchase confirmation email
  • A brief description of the issue
  • The location of the window covering and clear photos or video of the issue

To help us determine the cause of a fit issue and process a Guaranteed to Fit request, photos and/or measurements may be required. Depending on the issue, we may ask for photos showing the window opening, product, installation, or a tape measure across the window. Because we are assisting remotely, this documentation allows us and the manufacturer to accurately evaluate the issue.



Resolution on Warranties and Guarantees
  • BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective. Limit 1 remake per covered product.
  • If there are multiple blinds/shades in the same room, only the defective product will be replaced/repaired.
  • In the event that a product, color or product feature has been discontinued and it is no longer available we will provide a substitute product as similar as possible to the original blind or shade.
  • Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.
  • If a product or component has been discontinued, Blinds Chalet will repair or replace the affected part with the closest available match in design and color.
5 Year Guaranteed to Last
  • Standard limited warranty extended from 3 to 5 years.
5 Year Guaranteed to Love
  • Standard limited warranty extended from 3 to 5 years.
  • 30 Day Returns
    If for any reason you are not satisfied with the window coverings and wish to return them for store credit, please notify us within 30 days of receiving the order. Our customer care department will provide a Return Goods Authorization number (RGA) and shipping address for the return. Please note, return shipping costs are the responsibility of the customer and shipping labels are not provided. Returns are for store credit only and store credit will be available immediately after the items are received (Guaranteed to Love fee is not credited).
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Please note that the Retail price may not reflect the prevailing market price or the regular retail price. It is common for products to be sold at lower prices than the Retail price due to various factors, including promotional events, discounts, market competition, or supplier agreements.

Products may be offered at the same or lower "After Coupon" prices during future promotional events starting on or after the final day of any advertised promotion.

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