Eclipse Shutters Reviews. Blinds Chalet

Great!

Mar 13 2016

Quality

Installation

Appearance

Measuring: I measured my own blinds!
Installation: I installed my own blinds!

Great!

Tony

Milford, DE

Shutters look very good and arrived in a timely matter.

Dec 28 2015

Quality

Installation

Appearance

Measuring: I measured my own blinds!
Installation: I installed my own blinds!

Shutters look very good and arrived in a timely matter. The directions though were missing at least one page. When I finally found the page on the manufacturers website they were very unclear. In my previous career I installed and repaired blinds and shades, so I know what I am doing. I would recommend professional installation to any novice, or I would have blinds chalet create a new instruction manual with photos (not line drawings) that guide you step by step through the assembly and installation. I ended up with shutters I am very happy with, however they do not open or close easily (the vanes do however) and I could not find how to make adjustments on them. My house is brand new with perfectly square and level openings. In the future I would buy these again, however that is only because I suffered through the installation before and know what I am doing. If I was to be a first time buyer I would shy away from a DIY install.

Brittany

Galt, CA

Very creative way for connecting the corners...perfect for the layman homemaker that is doing the job

Dec 28 2015

Quality

Installation

Appearance

Measuring: I measured my own blinds!
Installation: I installed my own blinds!

Very creative way for connecting the corners...perfect for the layman homemaker that is doing the job

Susan

Kirkland, WA

The sizes were perfect product outstanding slight damage to one panal called costumer service was more than what I expected quick and hassle free can't wait to start my next project defiantly recommend blind chalet thank you

Nov 2 2015

Quality

Installation

Appearance

Measuring: I measured my own blinds!
Installation: I installed my own blinds!

The sizes were perfect product outstanding slight damage to one panal called costumer service was more than what I expected quick and hassle free can't wait to start my next project defiantly recommend blind chalet thank you

Hector

Pickerington, OH

I am so pleased with the shutters.

Mar 22 2015

Quality

Installation

Appearance

Measuring: I measured my own blinds!
Installation: I installed my own blinds!

I am so pleased with the shutters. They installed easily. The key is to make sure to measure correctly. Measure twice, just to be certain. They are a beautiful addition to our home and really has become a focal point in my kitchen.

Jackie

Prairieville, LA

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Details	Good	Better	Best
Pricing	FREE	$	$$
Duration
3 year limited warranty	✓	✓	✓
5 year limited warranty		✓	✓
5 year unlimited			✓
Warranty
Defects	✓	✓	✓
Parts	✓	✓	✓
Restrings	✓	✓	✓
Normal wear & tear			✓
Anything			✓
30 Day Measure		✓	✓
30 Day Returns			✓

Details

Good

Better

Best

Pricing

FREE

Duration

3 year limited warranty

✓

5 year limited warranty

✓

5 year unlimited

✓

Warranty

Defects

✓

Parts

✓

Restrings

✓

Normal wear & tear

✓

Anything

✓

30 Day Measure

✓

30 Day Returns

✓

3 Year Standard Guarantee
Who is covered: Warranties cover the original purchaser of the window blinds and shades. What is covered: Any defects in materials of workmanship Operating mechanisms and other parts Cell separation on honeycomb/cellular shades Warping slats for faux wood and wood blinds Broken vertical vanes Restrings for internal cords What is not covered: Parts that fail due to accident, alteration and/or improper use Normal wear and tear Color fading due to excessive exposure to sunlight, moisture or improper cleaning Accidental damage Resolution: BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective. If there are multiple blinds/shades in the same room, only the defective product will be replaced/repaired. In the event that a product, color or product feature has been discontinued and it is no longer available we will provide a substitute product as similar as possible to the original blind or shade. Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer. 30 Day Measuring Insurance This plan does not cover measuring errors. Following the easy measuring instructions will ensure a proper fit. 30 Day Returns This plan does not cover returns.

3 Year Standard Guarantee

Who is covered:

Warranties cover the original purchaser of the window blinds and shades.

What is covered:

Any defects in materials of workmanship
Operating mechanisms and other parts
Cell separation on honeycomb/cellular shades
Warping slats for faux wood and wood blinds
Broken vertical vanes
Restrings for internal cords

What is not covered:

Parts that fail due to accident, alteration and/or improper use
Normal wear and tear
Color fading due to excessive exposure to sunlight, moisture or improper cleaning
Accidental damage

Resolution:

BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective.
If there are multiple blinds/shades in the same room, only the defective product will be replaced/repaired.
In the event that a product, color or product feature has been discontinued and it is no longer available we will provide a substitute product as similar as possible to the original blind or shade.
Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.

30 Day Measuring Insurance

This plan does not cover measuring errors. Following the easy measuring instructions will ensure a proper fit.

30 Day Returns

This plan does not cover returns.

5 Year Guaranteed to Fit
Who is covered: Warranties cover the original purchaser of the window blinds and shades. What is covered: Any defects in materials of workmanship Operating mechanisms and other parts Cell separation on honeycomb/cellular shades Warping slats for faux wood and wood blinds Broken vertical vanes Restrings for internal cords What is not covered: Parts that fail due to accident, alteration and/or improper use Normal wear and tear Color fading due to excessive exposure to sunlight, moisture or improper cleaning Accidental damage Resolution: BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective. If there are multiple blinds/shades in the same room, only the defective product will be replaced/repaired. In the event that a product, color or product feature has been discontinued and it is no longer available we will provide a substitute product as similar as possible to the original blind or shade. Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer. 30 Day Measuring Insurance Following the easy measuring instructions will ensure a proper fit, however, we all make errors from time to time and this protection plan covers any mis-measurement mistakes. If the window coverings do not fit, please let us know within 30 days of receiving the items. The blinds/shades will be remade at the correct dimensions at no cost to you unless there is a difference in price between the old and new sizes or if the new size requires an oversize shipping fee. Limit is 1 remake per blind/shade. All remakes will have to be remade in the same color, feature and specifications, no changes are allowed. Shutters,custom graphic shades, commercial/dealer orders are not covered. Any mis-measurements reported after 30 days will not be covered, however, new blinds and shades can be ordered with an additional 10% discount. 30 Day Returns This plan does not cover returns.

5 Year Guaranteed to Fit

Who is covered:

Warranties cover the original purchaser of the window blinds and shades.

What is covered:

Any defects in materials of workmanship
Operating mechanisms and other parts
Cell separation on honeycomb/cellular shades
Warping slats for faux wood and wood blinds
Broken vertical vanes
Restrings for internal cords

What is not covered:

Parts that fail due to accident, alteration and/or improper use
Normal wear and tear
Color fading due to excessive exposure to sunlight, moisture or improper cleaning
Accidental damage

Resolution:

BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective.
If there are multiple blinds/shades in the same room, only the defective product will be replaced/repaired.
In the event that a product, color or product feature has been discontinued and it is no longer available we will provide a substitute product as similar as possible to the original blind or shade.
Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.

30 Day Measuring Insurance

Following the easy measuring instructions will ensure a proper fit, however, we all make errors from time to time and this protection plan covers any mis-measurement mistakes. If the window coverings do not fit, please let us know within 30 days of receiving the items. The blinds/shades will be remade at the correct dimensions at no cost to you unless there is a difference in price between the old and new sizes or if the new size requires an oversize shipping fee. Limit is 1 remake per blind/shade. All remakes will have to be remade in the same color, feature and specifications, no changes are allowed.

Shutters,custom graphic shades, commercial/dealer orders are not covered.

Any mis-measurements reported after 30 days will not be covered, however, new blinds and shades can be ordered with an additional 10% discount.

30 Day Returns

This plan does not cover returns.

5 Year Guaranteed to Love
Who is covered: Warranties cover the original purchaser of the window blinds and shades. What is covered: Any defects in materials of workmanship Operating mechanisms and other parts Cell separation on honeycomb/cellular shades Warping slats for faux wood and wood blinds Broken vertical vanes Restrings for internal cords Parts that fail due to accident, alteration and/or improper use Normal wear and tear Color fading due to excessive exposure to sunlight, moisture or improper cleaning Accidental damage Resolution: BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective. If there are multiple blinds/shades in the same room, only the defective product will be replaced/repaired. In the event that a product, color or product feature has been discontinued and it is no longer available we will provide a substitute product as similar as possible to the original blind or shade. Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer. 30 Day Measuring Insurance Following the easy measuring instructions will ensure a proper fit, however, we all make errors from time to time and this protection plan covers any mis-measurement mistakes. If the window coverings do not fit, please let us know within 30 days of receiving the items. The blinds/shades will be remade at the correct dimensions at no cost to you unless there is a difference in price between the old and new sizes or if the new size requires an oversize shipping fee. Limit is 1 remake per blind/shade. All remakes will have to be remade in the same color, feature and specifications, no changes are allowed. Shutters,custom graphic shades, commercial/dealer orders are not covered. Any mis-measurements reported after 30 days will not be covered, however, new blinds and shades can be ordered with an additional 10% discount. 30 Day Returns If for any reason you are not satisfied with the window coverings and wish to return them, please notify us within 30 days of receiving the order. Our customer care department will provide a Return Authorization Number (RGA) and shipping address for the return. Please note, return shipping costs are the responsibility of the customer and shipping labels are not provided. Refunds will be processed within 2-3 business days after we receive the items (Guaranteed to Love fee is not refundable). Shutters,custom graphic shades, commercial/dealer orders are not covered.

5 Year Guaranteed to Love

Who is covered:

Warranties cover the original purchaser of the window blinds and shades.

What is covered:

Any defects in materials of workmanship
Operating mechanisms and other parts
Cell separation on honeycomb/cellular shades
Warping slats for faux wood and wood blinds
Broken vertical vanes
Restrings for internal cords
Parts that fail due to accident, alteration and/or improper use
Normal wear and tear
Color fading due to excessive exposure to sunlight, moisture or improper cleaning
Accidental damage

Resolution:

BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective.
If there are multiple blinds/shades in the same room, only the defective product will be replaced/repaired.
In the event that a product, color or product feature has been discontinued and it is no longer available we will provide a substitute product as similar as possible to the original blind or shade.
Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.

30 Day Measuring Insurance

30 Day Returns

If for any reason you are not satisfied with the window coverings and wish to return them, please notify us within 30 days of receiving the order. Our customer care department will provide a Return Authorization Number (RGA) and shipping address for the return. Please note, return shipping costs are the responsibility of the customer and shipping labels are not provided. Refunds will be processed within 2-3 business days after we receive the items (Guaranteed to Love fee is not refundable).

Shutters,custom graphic shades, commercial/dealer orders are not covered.