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Good product, easy installation, everything was included.
Dec 27 2018
Qualityquality ratingInstallationinstallation ratingAppearanceappearance rating
Measuring: I measured my own blinds!
Installation: I installed my own blinds!

Good product, easy installation, everything was included. No issues whatsoever.
Stephen
Wimberley, TX

quick, easy and great quality!
Jul 6 2016
Qualityquality ratingInstallationinstallation ratingAppearanceappearance rating
Measuring: I measured my own blinds!
Installation: I installed my own blinds!

quick, easy and great quality!
Laurie
Park City, MT

Very nice, quality shade- my only regret is that I accidently ordered the reverse roll-I will know better next time!
May 20 2016
Qualityquality ratingInstallationinstallation ratingAppearanceappearance rating
Measuring: I measured my own blinds!
Installation: I installed my own blinds!

Very nice, quality shade- my only regret is that I accidently ordered the reverse roll-I will know better next time!
Lenora
Tallahassee, FL

Excellent shade, blocks the hot sun and headlights completely in my RV.
Apr 30 2016
Qualityquality ratingInstallationinstallation ratingAppearanceappearance rating
Measuring: I measured my own blinds!
Installation: I installed my own blinds!

Excellent shade, blocks the hot sun and headlights completely in my RV. Best thing I have added to my RV. Perfect fit.
James
Contoocook, NH

I loved this blind at first but over the next few months, it would frequently unroll itself.
Aug 17 2015
Qualityquality ratingInstallationinstallation ratingAppearanceappearance rating
Measuring: I measured my own blinds!
Installation: I installed my own blinds!

I loved this blind at first but over the next few months, it would frequently unroll itself. I would then have to remove the plastic bead that stops it from unrolling and try to tighten it up. Finally, it unrolled off the roller, falling onto the floor. I contacted Blindschalet about it and they contacted the manufacturer. I was told that the issue was that I may have unrolled the blind too far but they would send me another blind. The blind hadn't been unrolled too far, but whatever...I was happy to have that problem would be corrected.

I received the replacement blind, installed it with a bit of effort wedging the roller into the bracket and the roller chain had to be literally yanked in order to roll the blind up and down because the brackets were in so tight. Obviously, this isn't acceptable for a guest to have to do (the blind is in a rarely used guest room) and so once again, I contacted Blindschalet. I was told to take a picture of the length of the blind bracket to bracket- I sent them pictures of both blinds measurements from bracket to bracket and low and behold, the new blind was .25" longer than the original blind. The manufacturer looked at the pictures and told me that the new blind is actually the correct size for my window (the old one was too small) and that they would not remake the blind. They didn't take into account that the tape measure was only there to show the bracket to bracket measurement, not the window frame measurement. At this point, I have given up.

I will say that Blindschalet has worked to resolve my issue- Meagan Jones has been very helpful and prompt in responding, so my complaint is not with Blindschalet but rather with the manufacturer of the Elite blinds. We also ordered Elite blinds (custom, large size) for the master bedroom and the living room, both of which are great.

As best as I can tell, the adhesive used to attach the blind to the roller is what has failed. To remedy my situation, I have used duct tape to refasten the blind to the roller. Because the blind doesn't unroll to the point where you see the duct tape, it is working fine. Am I satisfied with the way this has been handled, no! Unfortunately, the manufacturer doesn't "get it" and they aren't willing to admit their mistakes. We have used blinds chalet for two homes now and never had an issue. We have always taken our own blinds measurements and installed them ourselves with out issue...it is just this particular manufacturer that is the issue. I am giving this product a below average quality rating because apart from my fixing the blind, it wouldn't work. The blind itself does a great job of blocking out sun, so if you want to have a blind that works great but you may have to fix it, this is a good product...just remember the duct tape for future reference!
frances
paradise, CA

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x Blinds Chalet Guarantee Options
DetailsGoodBetterBest
PricingFREE$$$
Duration
3 year limited warranty✓✓✓
5 year limited warranty✓✓
5 year unlimited✓
Warranty
Defects✓✓✓
Parts✓✓✓
Restrings✓✓✓
Normal wear & tear✓
Anything✓
30 Day Measure✓✓
30 Day Returns✓
3 Year Standard Guarantee
Who is covered:
  • Warranties cover the original purchaser of the window blinds and shades.
What is covered:
  • Any defects in materials of workmanship
  • Operating mechanisms and other parts
  • Cell separation on honeycomb/cellular shades
  • Warping slats for faux wood and wood blinds
  • Broken vertical vanes
  • Restrings for internal cords
What is not covered:
  • Parts that fail due to accident, alteration and/or improper use
  • Normal wear and tear
  • Color fading due to excessive exposure to sunlight, moisture or improper cleaning
  • Accidental damage
Resolution:
  • BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective.
  • If there are multiple blinds/shades in the same room, only the defective product will be replaced/repaired.
  • In the event that a product, color or product feature has been discontinued and it is no longer available we will provide a substitute product as similar as possible to the original blind or shade.
  • Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.

30 Day Measuring Insurance

This plan does not cover measuring errors. Following the easy measuring instructions will ensure a proper fit.

30 Day Returns

This plan does not cover returns.
5 Year Guaranteed to Fit
Who is covered:
  • Warranties cover the original purchaser of the window blinds and shades.
What is covered:
  • Any defects in materials of workmanship
  • Operating mechanisms and other parts
  • Cell separation on honeycomb/cellular shades
  • Warping slats for faux wood and wood blinds
  • Broken vertical vanes
  • Restrings for internal cords
What is not covered:
  • Parts that fail due to accident, alteration and/or improper use
  • Normal wear and tear
  • Color fading due to excessive exposure to sunlight, moisture or improper cleaning
  • Accidental damage
Resolution:
  • BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective.
  • If there are multiple blinds/shades in the same room, only the defective product will be replaced/repaired.
  • In the event that a product, color or product feature has been discontinued and it is no longer available we will provide a substitute product as similar as possible to the original blind or shade.
  • Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.

30 Day Measuring Insurance

Following the easy measuring instructions will ensure a proper fit, however, we all make errors from time to time and this protection plan covers any mis-measurement mistakes. If the window coverings do not fit, please let us know within 30 days of receiving the items. The blinds/shades will be remade at the correct dimensions at no cost to you unless there is a difference in price between the old and new sizes or if the new size requires an oversize shipping fee. Limit is 1 remake per blind/shade. All remakes will have to be remade in the same color, feature and specifications, no changes are allowed.

Shutters,custom graphic shades, commercial/dealer orders are not covered.

Any mis-measurements reported after 30 days will not be covered, however, new blinds and shades can be ordered with an additional 10% discount.

30 Day Returns

This plan does not cover returns.
5 Year Guaranteed to Love
Who is covered:
  • Warranties cover the original purchaser of the window blinds and shades.
What is covered:
  • Any defects in materials of workmanship
  • Operating mechanisms and other parts
  • Cell separation on honeycomb/cellular shades
  • Warping slats for faux wood and wood blinds
  • Broken vertical vanes
  • Restrings for internal cords
  • Parts that fail due to accident, alteration and/or improper use
  • Normal wear and tear
  • Color fading due to excessive exposure to sunlight, moisture or improper cleaning
  • Accidental damage
Resolution:
  • BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective.
  • If there are multiple blinds/shades in the same room, only the defective product will be replaced/repaired.
  • In the event that a product, color or product feature has been discontinued and it is no longer available we will provide a substitute product as similar as possible to the original blind or shade.
  • Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.


30 Day Measuring Insurance

Following the easy measuring instructions will ensure a proper fit, however, we all make errors from time to time and this protection plan covers any mis-measurement mistakes. If the window coverings do not fit, please let us know within 30 days of receiving the items. The blinds/shades will be remade at the correct dimensions at no cost to you unless there is a difference in price between the old and new sizes or if the new size requires an oversize shipping fee. Limit is 1 remake per blind/shade. All remakes will have to be remade in the same color, feature and specifications, no changes are allowed.

Shutters,custom graphic shades, commercial/dealer orders are not covered.

Any mis-measurements reported after 30 days will not be covered, however, new blinds and shades can be ordered with an additional 10% discount.

30 Day Returns

If for any reason you are not satisfied with the window coverings and wish to return them, please notify us within 30 days of receiving the order. Our customer care department will provide a Return Authorization Number (RGA) and shipping address for the return. Please note, return shipping costs are the responsibility of the customer and shipping labels are not provided. Refunds will be processed within 2-3 business days after we receive the items (Guaranteed to Love fee is not refundable).

Shutters,custom graphic shades, commercial/dealer orders are not covered.
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