Who is covered:
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Warranties cover the original purchaser of the window blinds and shades.
What is covered:
- Any defects in materials of workmanship
- Operating mechanisms and other parts
- Cell separation on honeycomb/cellular shades
- Warping slats for faux wood and wood blinds
- Broken vertical vanes
- Restrings for internal cords
- Parts that fail due to accident, alteration and/or improper use
- Normal wear and tear
- Color fading due to excessive exposure to sunlight, moisture or improper cleaning
- Accidental damage
Resolution:
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BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective.
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If there are multiple blinds/shades in the same room, only the defective product will be replaced/repaired.
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In the event that a product, color or product feature has been discontinued and it is no longer available we will provide a substitute product as similar as possible to the original blind or shade.
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Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.
30 Day Measuring Insurance
Following the easy measuring instructions will ensure a proper fit, however, we all make errors from time to time and this protection plan covers any mis-measurement mistakes. If the window coverings do not fit, please let us know within 30 days of receiving the items. The blinds/shades will be remade at the correct dimensions at no cost to you unless there is a difference in price between the old and new sizes or if the new size requires an oversize shipping fee. Limit is 1 remake per blind/shade. All remakes will have to be remade in the same color, feature and specifications, no changes are allowed.
Shutters,custom graphic shades, commercial/dealer orders are not covered.
Any mis-measurements reported after 30 days will not be covered, however, new blinds and shades can be ordered with an additional 10% discount.
30 Day Returns
If for any reason you are not satisfied with the window coverings and wish to return them, please notify us within 30 days of receiving the order. Our customer care department will provide a Return Authorization Number (RGA) and shipping address for the return. Please note, return shipping costs are the responsibility of the customer and shipping labels are not provided. Refunds will be processed within 2-3 business days after we receive the items (Guaranteed to Love fee is not refundable).
Shutters,custom graphic shades, commercial/dealer orders are not covered.
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Bamboo shades offer various levels of privacy. Depending on the materials they are made from and how tightly the natural fibers and bamboo are made, woven wood shades will offer various levels of privacy. However, bamboo shades can be more see-through at night when they are backlit. If you can see through the woven materials during the daytime and view outside, the opposite will be true at night time when your lights inside are on. This may be ok for some rooms but if you need privacy for areas such as a bedroom we have a solution.
