Who is covered:
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Warranties cover the original purchaser of the window blinds and shades.
What is covered:
- Any defects in materials of workmanship
- Operating mechanisms and other parts
- Cell separation on honeycomb/cellular shades
- Warping slats for faux wood and wood blinds
- Broken vertical vanes
- Restrings
- Parts that fail due to accident, alteration and/or improper use
- Normal wear and tear
- Color fading due to excessive exposure to sunlight, moisture or improper cleaning
- Accidental damage
BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective. This will be your sole remedy under this warranty. Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.
30 Day Measuring Insurance
Following the easy measuring instructions will ensure a proper fit, however, we all make errors from time to time and this protection plan covers any mis-measurement mistakes. If the window coverings do not fit, please let us know within 30 days of receiving the items. The blinds/shades will be remade at the correct dimensions at no cost to you unless there is a difference in price between the old and new sizes or if the new size requires an oversize shipping fee. All remakes will have to be remade in the same color, feature and specifications, no changes are allowed.
Shutters,custom graphic shades, commercial/dealer orders are not covered.
Any mis-measurements reported after 30 days will not be covered, however, new blinds and shades can be ordered with an additional 10% discount.
30 Day Returns
If for any reason you are not satisfied with the window coverings and wish to return, please notify us within 30 days of receiving the order. Our customer care department will provide a Return Authorization Number (RGA) and shipping address to return the product. Return shipping costs are the responsibility of the customer, refunds will be processed 2-3 business days after receiving the items.
Shutters,custom graphic shades, commercial/dealer orders are not covered.
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