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Roller Shades: 3 Common Problems and How to Fix Them

Feb 9 2010

If you are reading this, then chances are you have some roller shades that do not quite work like they are supposed to. Before you toss them out and buy some new ones, here are some quick fixes.

How Roller Shades Work
Roller shades are designed around a hollow tube, which the fabric rolls around. Pull down on the shade and a ratchet in the tube locks them in place. Inside this tube is a spring you can adjust to create proper tension.

Problem: Can’t Raise the Blinds
To fix this problem, remove the window shades from the brackets. Then grab some pliers and turn the pin on the side with the tension spring. When you feel some tension, hang them back up and they should work properly.

Problem: Blinds Roll Up Too Slow/Too Fast
This is a problem with the tension spring. You can adjust this easily.
  • Too Slow - Start with a lowered shade. Remove the shades from the bracket. Then roll it up by hand to the half way point. When you replace them, it should work just fine.
  • Too Fast - Start with the shade up. Remove it from the brackets. Then unroll it by hand to the half way point. When you replace the blinds, they should work normally.

Problem: Blinds Won't Stay Down
A dirty ratchet (technically the paw) generally causes this problem. Start with the shade completely up. Take the roll up blinds down to gain access to the ratchet mechanism. Using a toothpick and some compressed air, remove any debris or dust around the ratchet. Then lubricate the ratchet with some WD-40. Your blinds should now work.
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Jo

Apr 19 2010

The pull at the bottom of my shade extends the entire length of the shade and it has come loose on one end. I've tried unscrewing the "cap" at the end it came loose from and tried to re-roll the shade part into the roller and close it but it does not stay. It seems there was some kind of adhesive used to keep it in place and I don't know what kind if any I should use or if I can unscrew both ends to try and re-roll the shade.

CB

Jun 25 2010

my spring is broken I believe. The shade will not stay up at all and just falls. Can I replace the spring?

edith mott

Nov 18 2010

I have the same problem,my shade just falls completely down and then I have to roll it back up by hand. How can I fix this without buying another shade?

Christopher Keenan

Jun 27 2011

Thanks! These tips helped fix our blinds and my wife will be so happy!

rampage jackson

Apr 4 2012

Woo. So i had the problem where the blinds would just stay in the down position. The problem wasn't the pin or the shades themselves - i found that the aluminum things mounted on the wall, holding the shades in place, was the problem. I fixed this by squeezing the mounts/brackets on the wall tightly so that the pin fits in snug and supports the roll. The slit in wall mount had become too wide over the years and today the pin was just rolling around in it freely without grip. I hope this helps someone. I just spent an hour standing on a computer chair in front of a window. It's 10pm.

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Who is covered:
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What is covered:
  • Any defects in materials of workmanship
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  • Warping slats for faux wood and wood blinds
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  • Restrings for internal cords
What is not covered:
  • Parts that fail due to accident, alteration and/or improper use
  • Normal wear and tear
  • Color fading due to excessive exposure to sunlight, moisture or improper cleaning
  • Accidental damage
Resolution:
  • BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective.
  • If there are multiple blinds/shades in the same room, only the defective product will be replaced/repaired.
  • In the event that a product, color or product feature has been discontinued and it is no longer available we will provide a substitute product as similar as possible to the original blind or shade.
  • Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.

30 Day Measuring Insurance

This plan does not cover measuring errors. Following the easy measuring instructions will ensure a proper fit.

30 Day Returns

This plan does not cover returns.
5 Year Guaranteed to Fit
Who is covered:
  • Warranties cover the original purchaser of the window blinds and shades.
What is covered:
  • Any defects in materials of workmanship
  • Operating mechanisms and other parts
  • Cell separation on honeycomb/cellular shades
  • Warping slats for faux wood and wood blinds
  • Broken vertical vanes
  • Restrings for internal cords
What is not covered:
  • Parts that fail due to accident, alteration and/or improper use
  • Normal wear and tear
  • Color fading due to excessive exposure to sunlight, moisture or improper cleaning
  • Accidental damage
Resolution:
  • BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective.
  • If there are multiple blinds/shades in the same room, only the defective product will be replaced/repaired.
  • In the event that a product, color or product feature has been discontinued and it is no longer available we will provide a substitute product as similar as possible to the original blind or shade.
  • Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.

30 Day Measuring Insurance

Following the easy measuring instructions will ensure a proper fit, however, we all make errors from time to time and this protection plan covers any mis-measurement mistakes. If the window coverings do not fit, please let us know within 30 days of receiving the items. The blinds/shades will be remade at the correct dimensions at no cost to you unless there is a difference in price between the old and new sizes or if the new size requires an oversize shipping fee. Limit is 1 remake per blind/shade. All remakes will have to be remade in the same color, feature and specifications, no changes are allowed.

Shutters,custom graphic shades, commercial/dealer orders are not covered.

Any mis-measurements reported after 30 days will not be covered, however, new blinds and shades can be ordered with an additional 10% discount.

30 Day Returns

This plan does not cover returns.
5 Year Guaranteed to Love
Who is covered:
  • Warranties cover the original purchaser of the window blinds and shades.
What is covered:
  • Any defects in materials of workmanship
  • Operating mechanisms and other parts
  • Cell separation on honeycomb/cellular shades
  • Warping slats for faux wood and wood blinds
  • Broken vertical vanes
  • Restrings for internal cords
  • Parts that fail due to accident, alteration and/or improper use
  • Normal wear and tear
  • Color fading due to excessive exposure to sunlight, moisture or improper cleaning
  • Accidental damage
Resolution:
  • BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective.
  • If there are multiple blinds/shades in the same room, only the defective product will be replaced/repaired.
  • In the event that a product, color or product feature has been discontinued and it is no longer available we will provide a substitute product as similar as possible to the original blind or shade.
  • Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.


30 Day Measuring Insurance

Following the easy measuring instructions will ensure a proper fit, however, we all make errors from time to time and this protection plan covers any mis-measurement mistakes. If the window coverings do not fit, please let us know within 30 days of receiving the items. The blinds/shades will be remade at the correct dimensions at no cost to you unless there is a difference in price between the old and new sizes or if the new size requires an oversize shipping fee. Limit is 1 remake per blind/shade. All remakes will have to be remade in the same color, feature and specifications, no changes are allowed.

Shutters,custom graphic shades, commercial/dealer orders are not covered.

Any mis-measurements reported after 30 days will not be covered, however, new blinds and shades can be ordered with an additional 10% discount.

30 Day Returns

If for any reason you are not satisfied with the window coverings and wish to return them, please notify us within 30 days of receiving the order. Our customer care department will provide a Return Authorization Number (RGA) and shipping address for the return. Please note, return shipping costs are the responsibility of the customer and shipping labels are not provided. Refunds will be processed within 2-3 business days after we receive the items (Guaranteed to Love fee is not refundable).

Shutters,custom graphic shades, commercial/dealer orders are not covered.
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