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As an upstanding member of the BBB with an A+ rating, Blinds Chalet strives for excellence in customer service and take every complaint serious. We value our customers and realize referrals are important to our business.

We search for the highest quality window treatments at the best values. Because all our products are private label and our customers measure and install themselves the savings is significant.

If you have a complaint or problem, feel free to contact customer service via email, live chat, or call us at (888) 633-7840.

Read what just a few of our many satisfied customers are saying:

Customer Reviews of Blinds Chalet


Cord for one of the shades too short to pull up without standing on a chair.
Dec 19 2021
Cord for one of the shades too short to pull up without standing on a chair. The other two were fine. No way to adjust other than to add to the too short cord.
Jean
Naperville, IL
These are very high quality blinds.
Apr 7 2021
These are very high quality blinds. There was one small issue with a valance and it was immediately addressed at no cost. One of the easiest customer service interactions I have ever encountered. I would order from this company again. Very easy installation as well!
Ruben
Cincinnati OH, OH
These are absolutely elegant and we’re perfect for my newly redone dining room.
Oct 19 2020
These are absolutely elegant and we’re perfect for my newly redone dining room. We had a bit of a measurement problem , partly me, partly them, but Nancy Durkee went above and beyond to straighten things out and they are lovely. These folks DO stand behind their products. I’d recently ordered the faux wood blinds for another room and they were perfect as well! I highly recommend them.
Joy
BATESBURG, SC
These are beautiful but the glued in weight at the bottom came undone within days of hanging.
May 14 2019
These are beautiful but the glued in weight at the bottom came undone within days of hanging. There is no sewn in part of the bottom that helps it stay in place. Now the bottom is unfinished.
Erin
San Diego, CA
The blinds fit like a glove.
Nov 9 2018
The blinds fit like a glove. Unfortunately, I believe you sent the wrong mounting brackets as they only support one side of the shade and not the other. They are not the brackets shown in the installation manual. Other than that, they work great and look even better.
Robert
Arcadia, CA
Quality in craftsmanship, and well engineered, durailable
materials.
Aug 25 2018
Quality in craftsmanship, and well engineered, durailable
materials. I 'm very happy with my purchase.

I did receive a damaged shade, and after touching base with your customer service Deept, I was sent a replacement in a timely manner.


The only thing I would suggest is sharing with the customer, as to how the issue is being resolved, I replied with Customer Service via email to find out what
was the status of my damaged shades. And was told the shades were in transit and I could expect them with in the day. I wanted to make sure I was going to be here to receive the delivery.
DUANE
FLINT, MI
From the order on the website thru the delivery, this was a very good company to order from.
Apr 9 2018
From the order on the website thru the delivery, this was a very good company to order from. My only regret was that the largest blind I could order was 60 inches long, and I needed one more at 76 inches. I would however, order from them again.
Thomas
Inverness, FL
Both sets I ordered were too wide for my window.
Feb 1 2018
Both sets I ordered were too wide for my window. They measured 71 5/8” wide and on my order I put them as needing to be 71 1/8” wide. I thought at first I put in the order wrong, but went back and checked and it was indeed 71 1/8” on my original order. Thankfully my husband was able to cut them off and they look great, but the point is, he should not have had to. That is why I paid for your company to do it. I would suggest your production department get a new measure to make sure future orders from other customers do not get messed up. They may not have someone to fix your mistake like I have.
Wendy Butler
Wendy
Amarillo, TX
Blinds arrived quickly.
Jan 21 2018
Blinds arrived quickly. One had a twisted slat, I called and it was quickly replaced. Customer service was friendly and helpful. I would order from this company again.
Peggy
Inola, OK
These blinds are FANTASTIC!
Sep 3 2017
These blinds are FANTASTIC!! Measuring, choices, quality, installation and definately shipping procedures are fantastic. I'm a repeat customer and from two years ago, we had to request additional product due to damaged goods upon arrival. Thank you for changing your packing methods. It made a huge difference because all materials arrived in perfect condition, no breakage at all!! Please understand I've ordered from you 10 years ago and then my son wanted blinds two years ago so now I will be back, for sure!! Thank you for you great product.

Linda Joseph
Linda
Macungie, PA
The shades are great but we ordered four and only got three and then they had to remake that order.
Apr 7 2017
The shades are great but we ordered four and only got three and then they had to remake that order. Then one of the shades was the wrong weave. Finally when we received the fourth shade, it was shipped with the wrong clutch and chain. We are now waiting for the correct weave shade. It's been a journey! The customer service is very good but attention to detail in San Diego where they make the shades is questionable.
Mark
Knoxville, TN
one of these 2 sets of blinds was 2 inches too short.
Feb 7 2017
one of these 2 sets of blinds was 2 inches too short. Website instructions say to measure the height and width exactly and report that when ordering and that's what I did, but one set of blinds came up 2" short!
Nat
Chantilly, VA
Easy to order, easy to install.
Jan 23 2017
Easy to order, easy to install. Only minor complaint is that I wasn't sent tracking info until after the blinds were already delivered for some reason. Look very high-end. Completely satisfied.
Nathan
Baton Rouge, LA
Color of your blinds are beautiful and length is just same size as we ordered,
but they sent us wrong parts of L shape valance clips.
Jan 20 2017
Color of your blinds are beautiful and length is just same size as we ordered,
but they sent us wrong parts of L shape valance clips. Although I complained to customer service a couple of times, she kept telling it was right parts.
So I sent a picture why this parts didn't fit, and right hidden small clips were fit that we found at Homedepot. Finally they sent these hidden valance clips when it took 3 weeks. Hope they take care the parts more carefully, responsible, and quick support & handling,
Chigusa
BUENA PARK, CA
The product is excellent.
Jan 14 2017
The product is excellent. the packaging was superb. the service I received from the female phone person hen I had a problem with the discount was handled very professionally and accurately.
The only problem was that I almost threw out the blind slats used to cosmetically cover the mounting mechanism because I thought they were just "extra pieces" or something for packaging. This is because I am a 1st time installer and there were no instructions. Although the installation was simple and very easily figured, I just didn't know exactly how all the pieces fit. A picture may have helped. Wait a minute, you probably have something on your website to explain everything but a didn't think of that at the time. My error. Still, some hard copy instructions or picture sent with the product would be helpful for a novice like me. Thank you. I would definitely recommend your company to anyone needing blinds. They look and work great. The price with discount coupon is also a great value I think. This project could not have been more perfect.
kraig
Arlington, TX
Ordering from Blinds Chalet was great.
Dec 15 2016
Ordering from Blinds Chalet was great. My order was processed and received within a week. Unfortunately they did come damaged but with a quick call and email of damage to Nancy Durkee the order was remade and shipped out. Nancy Durkee was wonderful to work with. My blinds are up and look beautiful. I will definitely order again with Blinds Chalet and will tell friends about my experience.
Eileen
North Caldwell, NJ
First and foremost the discounted cost of the blinds was reasonable.
Nov 4 2016
First and foremost the discounted cost of the blinds was reasonable. (The company seems to discount their blinds regularly by about 40%, so with that reduction I am satisfied.) Second, these blinds replaced blinds I bought off the shelf from Sears/JCPenneys. My apartment has a 145" metal framed window. Thankfully, someone before me installed two 74" tracks of venetian blinds, so holes that are aligned were predrilled, because.... Third, installation would have been insane. The instructions are ridiculous, IKEA-like pictograms that would stymie King Tut. The holes for the valance are not marked, pre-drilled or anything else. I was able to hold the valance up to the metal window frame, mark roughly the location of the aforementioned pre-drilled holes, adjust them with repeated measuring, then drill larger holes into the valance (for minor shifting), and lastly screwed the brackets that hold the tracks as washers to press the valance against the metal window frame. The finished product is beautiful. Truly happy with my purchase, price, quality, look and installation ingenuity. I recommend these even if you might do some cursing before you sit back to enjoy them. Ps. Beware of your measurements. My blinds were too long. I should have underestimated by 1" to accommodate sagging and bowing that you just can't pick up by eye.
Michael
New York, NY
TERRIBLE SHADES-We live in a 2nd floor condo in Florida and we bought 7 of these shades for our Great Room,4 Windows face west and we get the afternoon sun and the other 3 face North onto our covered lanai.
Sep 29 2016
TERRIBLE SHADES-We live in a 2nd floor condo in Florida and we bought 7 of these shades for our Great Room,4 Windows face west and we get the afternoon sun and the other 3 face North onto our covered lanai. These "room darkening" shades did no such thing!!!! We had a LOT of light coming in and so much glare on our TV we could hardly watch it during 3-7PM with these shades fully closed. Fortunately we had a fantastic Customer Service representative from Blinds Chalet and she really fought for us with the manufacturer of these shades. Even though the manufacturer didn't see a problem and wouldn't refund the thousands of dollars spent our representative credited our account and let us choose something else that has worked beautifully.
Jennifer
Naples, FL
We ordred 3 day & night shades for our M.H.
Sep 1 2016
We ordred 3 day & night shades for our M.H. We received the before the 3 week estimated delivery, after installing them, which was very easy, one of the wouldn't roll up after pulling it down. After several attempts from Blinds Chalet to help fix the problem, they decided tom just ship a new one to replace the defective shade. Had a great experience with them and would highly recommend them. Thank you for being a standup company.
Big "D"
Darrell
mission Viejo, CA
This is our third set of blinds for our bathroom window.
Aug 29 2016
This is our third set of blinds for our bathroom window. The first set broke and we received a replacement set at no extra charge. The second set broken nearly the exact months later that the first set did so we decided to try another style. We hope this last order will last a while. The color offered was almost identical to what we had and we are very happy with the purchase and the discount we received.
Mary
Spokane, WA
The product was as described.
Aug 7 2016
The product was as described. Not the best blinds in quality, but nice looking and the cost was reasonable. They went up fairly easily (no instructions in the box, but I found them online). We ordered two different blinds and saw that the installation hardware was slightly different for the two blinds. One of the clips had the holes in a better place for our window.
Brad
Highland Park, IL
These look OK, but not as good as I had hoped.
Aug 1 2016
These look OK, but not as good as I had hoped. The cordless blinds operate smoothly. However, the length is wrong on all four of them. I called about this issue and was told that I could open the tab at the bottom of the blind and readjust the strings to allow more length. I did that on one of the four - it took two people and could have all gone wrong, but it didn't. Still, I don't want to bother doing that on the other three. I will live with them being a bit too short. I would have thought for the money I paid for these, that they would have been made to the correct length. Live and learn.
susan
va beach, VA
The blinds are perfect.
Jul 24 2016
The blinds are perfect. They are exactly what I ordered and look great! The screws that are provided are garbage. The head of the screws break off with ease. I had to use different screws after several broke off in my walls.
Thomas
Elmore, AL
The original order arrive damaged.
Jul 18 2016
The original order arrive damaged. I called and was told to send pictures of the damage. Without any questions, new blinds were ordered. They arrived promptly. Very pleased with great customer service. Thank you.
Larry
Snohomish, WA
Thank you for asking for my opinion, people are always glad to give their opinion.
Oct 21 2009
Thank you for asking for my opinion, people are always glad to give their opinion. Blinds Chalet did an outstanding job of fulfilling my order. From the point of recognition (of Blinds Chalet) to the end result of window viewing secure (installed), I have absolutely no complaints about the process. Unfortunately, this order is all I require for now, but you are bookmarked for when we build our house in 3 or so years. Ah yeah, btw, I would have given 5 ratings to you, but I never give top of the line ratings. There is always room for improvement. Thanks for your help with my project. Jay Kurtz.
JOHN
GEROGETOWN, IN
These are wonderful shades.
Dec 12 2009
These are wonderful shades. They keep the cold air out and look wonderful. I have no complaints. They were the most value of any shade I have seen on the web.
sue
Highlands Ranch, CO
I am very pleased with my purchase.
May 1 2010
I am very pleased with my purchase. No complaints.
Crystal
Detroit, MI
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x Blinds Chalet Guarantee Options
DetailsGoodBetterBest
PricingFREE$$$
Duration
3 year limited warranty
5 year limited warranty
5 year unlimited
Warranty
Defects
Parts
Restrings
Normal wear & tear
Anything
30 Day Measure
30 Day Returns
3 Year Standard Guarantee
Who is covered:
  • Warranties cover the original purchaser of the window blinds and shades.
What is covered:
  • Any defects in materials of workmanship
  • Operating mechanisms and other parts
  • Cell separation on honeycomb/cellular shades
  • Warping slats for faux wood and wood blinds
  • Broken vertical vanes
  • Restrings for internal cords
What is not covered:
  • Parts that fail due to accident, alteration and/or improper use
  • Normal wear and tear
  • Color fading due to excessive exposure to sunlight, moisture or improper cleaning
  • Accidental damage
Resolution:
  • BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective.
  • If there are multiple blinds/shades in the same room, only the defective product will be replaced/repaired.
  • In the event that a product, color or product feature has been discontinued and it is no longer available we will provide a substitute product as similar as possible to the original blind or shade.
  • Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.

30 Day Measuring Insurance

This plan does not cover measuring errors. Following the easy measuring instructions will ensure a proper fit.

30 Day Returns

This plan does not cover returns.
5 Year Guaranteed to Fit
Who is covered:
  • Warranties cover the original purchaser of the window blinds and shades.
What is covered:
  • Any defects in materials of workmanship
  • Operating mechanisms and other parts
  • Cell separation on honeycomb/cellular shades
  • Warping slats for faux wood and wood blinds
  • Broken vertical vanes
  • Restrings for internal cords
What is not covered:
  • Parts that fail due to accident, alteration and/or improper use
  • Normal wear and tear
  • Color fading due to excessive exposure to sunlight, moisture or improper cleaning
  • Accidental damage
Resolution:
  • BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective.
  • If there are multiple blinds/shades in the same room, only the defective product will be replaced/repaired.
  • In the event that a product, color or product feature has been discontinued and it is no longer available we will provide a substitute product as similar as possible to the original blind or shade.
  • Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.

30 Day Measuring Insurance

Following the easy measuring instructions will ensure a proper fit, however, we all make errors from time to time and this protection plan covers any mis-measurement mistakes. If the window coverings do not fit, please let us know within 30 days of receiving the items. The blinds/shades will be remade at the correct dimensions at no cost to you unless there is a difference in price between the old and new sizes or if the new size requires an oversize shipping fee. Limit is 1 remake per blind/shade. All remakes will have to be remade in the same color, feature and specifications, no changes are allowed.

Shutters,custom graphic shades, commercial/dealer orders are not covered.

Any mis-measurements reported after 30 days will not be covered, however, new blinds and shades can be ordered with an additional 10% discount.

30 Day Returns

This plan does not cover returns.
5 Year Guaranteed to Love
Who is covered:
  • Warranties cover the original purchaser of the window blinds and shades.
What is covered:
  • Any defects in materials of workmanship
  • Operating mechanisms and other parts
  • Cell separation on honeycomb/cellular shades
  • Warping slats for faux wood and wood blinds
  • Broken vertical vanes
  • Restrings for internal cords
  • Parts that fail due to accident, alteration and/or improper use
  • Normal wear and tear
  • Color fading due to excessive exposure to sunlight, moisture or improper cleaning
  • Accidental damage
Resolution:
  • BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective.
  • If there are multiple blinds/shades in the same room, only the defective product will be replaced/repaired.
  • In the event that a product, color or product feature has been discontinued and it is no longer available we will provide a substitute product as similar as possible to the original blind or shade.
  • Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.


30 Day Measuring Insurance

Following the easy measuring instructions will ensure a proper fit, however, we all make errors from time to time and this protection plan covers any mis-measurement mistakes. If the window coverings do not fit, please let us know within 30 days of receiving the items. The blinds/shades will be remade at the correct dimensions at no cost to you unless there is a difference in price between the old and new sizes or if the new size requires an oversize shipping fee. Limit is 1 remake per blind/shade. All remakes will have to be remade in the same color, feature and specifications, no changes are allowed.

Shutters,custom graphic shades, commercial/dealer orders are not covered.

Any mis-measurements reported after 30 days will not be covered, however, new blinds and shades can be ordered with an additional 10% discount.

30 Day Returns

If for any reason you are not satisfied with the window coverings and wish to return them, please notify us within 30 days of receiving the order. Our customer care department will provide a Return Authorization Number (RGA) and shipping address for the return. Please note, return shipping costs are the responsibility of the customer and shipping labels are not provided. Refunds will be processed within 2-3 business days after we receive the items (Guaranteed to Love fee is not refundable).

Shutters,custom graphic shades, commercial/dealer orders are not covered.
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